Hardware manual

Group Administration Group monitoring
15–33
Contacting customer support
The Customer Support website contains downloads for firmware updates, documentation, and other services. You
can also create and log into your customer support account to report a problem and receive direct technical support.
To launch the EqualLogic Customer Support website from
the GUI, click Tools and then Customer Support.
For more information about creating o
r logging into a support account, and receiving technical support, see
Technical Support and Customer Service on pag
e xvii.
Displaying member service information
Click Group, expand Members, select the member name, and then click the Service tab.
In the Member Service window, component and disk information is specific to your array model.
You can display specific information about member hardware (for example, a co
mponent model, revision, or serial
number). You can also display the Dell service tag identification for each individual array (not available on all
arrays).
Collecting diagnostic information
In rare cases, an event might occur that only your PS Series support provider can correct. Your support provider
might instruct you to collect encrypted diagnostic information from one or more group members. The group
automatically sends this information to your support provider by using multiple e-mail messages.
Note: Do not collect diagnostic information unless instruc
ted by your support provider.
1. Configure the group to use an SMTP server:
a. Click
Group, then Group Configuration, and then the Notifications tab.
b. In the E-Mail Event Notifications panel, under E-Mail Configuration Settings, click
Add, enter the IP
address for an SMTP server (or e-mail relay), and click
OK.
Use the
ip_address:port format to specify a port number other than the default (25).
You can enter up to three IP addresses. The group uses one SMTP server or
e-mail relay at any time. The
first server you specify is the default server. The group uses the other servers in the order specified, if the
default server is not available. Click the up and down arrows to change the order.
c. Optionally, in the
Sender e-mail address field, enter the address that appears in the message “From”
field.
d. Click
Save all changes (Control+S) in the Group Notifications window.
2. Optionally, configure E-Mail Home notification. See Configuring E-Mail home on pag
e 14-4. The support
provider address for E-Mail Home receives the reports.
3. Click
Tools and then Diagnostic reports.
4. In the Generate and E-Mail Diagnostics dialog box:
• Select the member(s) for which you want
to g
enerate reports.