Hardware manual

Group Administration Group event logging
14–4
Configuring E-Mail home
If a hardware component fails or if you update firmware, the group can automatically notify customer support
through email.
Recommendation: De
ll strongly recommends that you enable E-Mail Home, to expedite customer support
becoming engaged in solving any problems.
E-Mail Home is available to all PS Series customers, but resp
onse time and assistance is based on the validity and
level of your support contract.
Requirement: To
support E-Mail Home, the group must have access to an SMTP server or e-mail relay.
1. Click
Group, then Group Configuration, and then the Notifications tab.
2. In the E-Mail Event Notifications panel, select
Send e-mail alerts to Customer Support (E-Mail
Home
).
3. In the
Local contact e-mail field, enter an e-mail address to receive E-Mail Home notification messages.
4. Under E-Mail Configuration Se
ttings, click Add and enter an IP address for the SMTP server or e-mail relay
that handles e-mail forwarding. Then, click
OK.
Use the
ip_address:port format to specify a port number other than the default (25).
You can enter up to three IP addresses. The group uses one
SMTP server or e-mail relay at any time. The first
server you specify is the default server. The group uses the other servers in the order specified, if the default
server is not available. Click the up and down arrows to change the order.
5. In the
Sender in e-mail address field, type the e-mail address that appears in the “From” field in the
notification e-mail. You can use the group name at your company’s e-mail address. For example:
[e-mail]. When the intended recipient receives e-mail, the e-mail itself specifies which group it
came from. This is helpful in multi-group environments, and reduces the chance that the e-mail server or
recipient discards or rejects notifications.
6. Click
Save all changes (Control+S).
When you first enable E-Mail Home, the group sends the local contact
e-mail address a confirmation message. If
you do not receive this message:
• Make sure that you specified the correct information in the Group Notifications
window.
• Examine the PS Series event log. If no errors are log
ged, contact your support provider. If you have a service
agreement, your support provider can help you resolve the problem.
Changing the E-Mail home configuration
1. Click Group, then Group Configuration, and then the Notifications tab.
2. In the Group Notifications window:
• To disable E-Mail Home, deselect
Send e-mail alerts to Customer Support (E-Mail Home).
• To modify the local e-mail address, enter the new address in the
Local contact e-mail field.