User`s guide

Troubleshooting
Clearing Jams in the Paper Tray
Understanding Display Messages
Solving Problems
Clearing Jams in the Paper Tray
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When a paper jam occurs, Paper Jam appears on the display. Refer to the table below to locate and clear the paper jam.
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To avoid tearing the paper, pull the jammed paper out gently and slowly. Follow the steps below to clear the jam.
Paper Feed Jam (tray 1)
1. Pull paper tray 1 open.
2. Remove the jammed paper by gently pulling it straight out. Ensure that all of the paper is properly aligned in tray 1.
Operator Panel Message
Location of Jam
Go to
Paper Jam 0
Open/Close Door
Around the toner cartridge area
"Around the toner cartridge".
MP Tray
Paper Jam 0
In the feeding area of the multi-
purpose feeder
"Multi-purpose feeder Jam".
Tray [x]
Paper Jam 0
Paper Feed Jam
(tray 1 or optional trays)
"Paper Feed Jam (tray 1)" or
"Paper Feed Jam (optional trays)".
Paper Jam 1
Open/Close Door
In the paper exit area or around
the toner cartridge area
"In the paper exit area" or
"Around the toner cartridge".
Paper Jam 2
Check Inside
Paper Exit Jam
"In the paper exit area".
Duplex Jam 0
Check Inside
In the duplex unit
"Duplex jam 0".
Duplex Jam 1
Open/Close Door
Between the duplex unit and fuser
area
"Duplex jam 1".
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