Service manual

Adjustment and Troubleshooting
4-5
Service Manual
To avoid tearing the paper, pull the jammed paper out gently and slowly. Follow the steps below to clear the
jam.
Paper Feed Jam (tray 1)
4.1.2.1 Clearing Jams in the Paper Tray
When a paper jam occurs, Paper Jam appears on the display. Refer to the table below to locate and clear
the paper jam.
1. Pull paper tray 1 open. 2. Remove the jammed paper by gently pulling
it straight out. Ensure that all of the paper is
properly aligned in tray 1.
If you cannot see the paper or the paper does
not move when pulled, check the fuser area.
For more information, see “Around the toner
cartridge”.
3. Insert paper tray 1 into the printer until it snaps
into place.
Printing automatically resumes.
Operator Panel
Message
Location of Jam
Paper Jam 0
Open/Close Door
Around the toner cartridge area
MP Tray
Paper Jam 0
In the feeding area of the multi-
purpose feeder
Tray [x]
Paper Jam 0
Paper Feed Jam
(tray 1 or optional trays)
Paper Jam 1
Open/Close Door
In the paper exit area or around
the toner cartridge area
Operator Panel
Message
Location of Jam
Paper Jam 2
Check Inside
Paper Exit Jam
Duplex Jam 0
Check Inside
In the duplex unit
Duplex Jam 1
Open/Close Door
Between the duplex unit and
fuser area