Users Guide

products purchased from the Small and Medium Business Sales Division may only be

returned within fourteen (14) days from the date on the packing slip or invoice.

Application software or an operating system that has been installed by Dell may not

be returned unless you return the entire computer under the 21-day return policy, if

applicable to your purchase (if not applicable to your purchase, you may not return

application software or an operating system).

Non-defective third party and Dell-branded software, peripheral, electronics and

accessory products (for example: televisions, printers, projectors, MP3 players, PDAs,

battery chargers, un-preinstalled third party software, wireless cards/access

points/routers), including but not limited to those sold by or through Dell's "Software &

Peripherals" or "Electronics & Accessories" groups, may be returned within twenty-one (21)

days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee

may be deducted from any refund or credit.

Dell | EMC storage products, EMC-branded products, Unisys-branded products,

PowerVault

160T tape libraries, enterprise software, non-Dell branded enterprise

products, software and/or software licenses, or any non-Dell customized hardware and/or

software product(s) may not be returned at any time.

Reconditioned or Refurbished Dell - Branded Hardware Products and Parts - All

reconditioned or refurbished PowerEdgeT , PowerConnectT and PowerVaultT products

may be returned within thirty (30) days from the date on the packing slip or invoice. All

other reconditioned or refurbished Dell-branded hardware products and parts may be

returned within fourteen (14) days of the date on the packing slip or invoice.

? How to Return - To return products, e-mail or call Dell customer service to receive a

Credit Return Authorization Number within the return policy period applicable to the

product you want to return. You must obtain a Credit Return Authorization Number in

order to return the product. See "Contacting Dell" or "Getting Help" in your customer

documentation (or

www.dell.com/us/en/gen/contact.htm) to find the appropriate contact

information for obtaining customer assistance.

You must ship the products to Dell within five (5) days of the date that Dell issues the

Credit Return Authorization Number. You must also return the products to Dell in their

original packaging, in as-new condition along with any media, documentation, and all