Users Guide

If you purchased through us a service contract with one of our third-party service
providers, please refer to that contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are
parts or systems that have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited
warranty for the product you bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service
you receive under this limited warranty, please let us know. We have found that the best
way to resolve issues regarding our limited warranty is to work together. If, after those
discussions, you are still not satisfied, we believe arbitration is the most expeditious way
to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN
CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND
INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS)
AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the
breach, termination, or validity thereof, the relationships which result from this limited
warranty (including, to the full extent permitted by applicable law, relationships with third
parties), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND
FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION
FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at
www.arb-forum.com or via telephone at 1-800-474-2371). The arbitration will be limited
solely to the dispute or controversy between you and Dell. Any award of the arbitrator(s)
shall be final and binding on each of the parties, and may be entered as a judgment in any
court of competent jurisdiction. Information may be obtained and claims may be filed
with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies only to
individual home consumers and consumers who purchased through an employee
purchase program. It does not apply to small, medium, large, and global commercial
customers or government, education, and healthcare customers.