Users Guide

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NOTE:Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary or personal information, removable media, such as floppy
disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary or personal information; lost or corrupted data; or damaged or lost
removable media.
During the remaining years following the first year of all limited warranties : We will
replace any defective part with new or refurbished parts, if we agree that it needs to be
replaced. When you contact us, we will require a valid credit card number at the time you
request a replacement part, but we will not charge you for the replacement part as long as
you return the original part to us within thirty days after we ship the replacement part to you.
If we do not receive the original part within thirty days, we will charge to your credit card
the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship
the part freight collect. We will also include a prepaid shipping container with each
replacement part for your use in returning the replaced part to us.
NOTE:Before you replace parts, make sure to back up the data on the hard drive(s) and
any other storage device(s) in the product(s). We are not responsible for lost or
corrupted data.
What if I purchased an on-site service contract?
If your service contract is with Dell, service will be provided to you under the terms of the
service contract. Please refer to that contract for details on how to obtain service. Dell's
service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us
a service contract with one of our third-party service providers, please refer to that contract
(mailed to you with your invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are
parts or systems that have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited
warranty for the product you bought. Dell owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service
you receive under this limited warranty, please let us know. We have found that the best
way to resolve issues regarding our limited warranty is to work together. If, after those
discussions, you are still not satisfied, we believe arbitration is the most expeditious way to
resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING,
PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL
TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited
warranty, its interpretation, or the breach, termination or validity thereof, the relationships
which result from this limited warranty (including, to the full extent permitted by applicable
law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in
effect (available via the Internet at
www.arb-forum.com, or via telephone at 1-800-474-
2371). The arbitration will be limited solely to the dispute or controversy between you and
Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties, and