Users Guide

accessory products (for example: televisions, printers, projectors, MP3 players, PDAs,
battery chargers, un-preinstalled third party software, wireless cards/access points/routers),
including but not limited to those sold by or through Dell's "Software & Peripherals" or
"Electronics & Accessories" groups, may be returned within twenty-one (21) days from the
date on the packing slip or invoice, but a fifteen percent (15%) return fee may be deducted
from any refund or credit.
·
Dell | EMC storage products, EMC-branded products, Unisys-branded products,
PowerVault
TM
160T tape libraries, enterprise software, non-Dell branded enterprise
products, software and/or software licenses, or any non-Dell customized hardware and/or
software product(s) may not be returned at any time.
• Reconditioned or Refurbished Dell - Branded Hardware Products and Parts - All
reconditioned or refurbished PowerEdgeT , PowerConnectT and PowerVaultT products may
be returned within thirty (30) days from the date on the packing slip or invoice. All other
reconditioned or refurbished Dell-branded hardware products and parts may be returned
within fourteen (14) days of the date on the packing slip or invoice.
• How to Return - To return products, e-mail or call Dell customer service to receive a
Credit Return Authorization Number within the return policy period applicable to the product
you want to return. You must obtain a Credit Return Authorization Number in order to return
the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell issues the
Credit Return Authorization Number. You must also return the products to Dell in their
original packaging, in as-new condition along with any media, documentation, and all other
items that were included in the original shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your -- our end-user
customer's -- Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, or the reloading of the software
• Non-Dell branded products and accessories
• Problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical power
- Servicing not authorized by us
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive maintenance
- Problems caused by using accessories, parts, or components not supplied by us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO
REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR
THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR INVOICE. EXCEPT
FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT,
DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND