Users Guide

agreement may contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return
Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the
products to Dell in their original packaging within five days of the date that Dell issues the Credit
Return Authorization Number. You must also prepay shipping charges and insure the shipment or
accept the risk of loss or damage during shipment. You may return software for a refund or credit only
if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned products must be in
as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included
with a product must be returned with it. For customers who want to return, for refund or credit only,
either application or operating system software that has been installed by Dell, the whole system must
be returned, along with any media and documentation that may have been included in the original
shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not
apply to products purchased through Dell's Software and Peripherals division. For those products,
please instead refer to Dell's Software and Peripheral's then-current return policy (see the following
section, "Dell Software and Peripherals (Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products.
Third-party software and peripheral products are covered by the warranties provided by the original
manufacturer or publisher only. Third party manufacturer warranties vary from product to product.
Consult your product documentation for specific warranty information. More information may also be
available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or
guarantee that all of the products we offer work with any or all of the various models of Dell
computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands
of computers available today. If you have questions about compatibility, we recommend and
encourage you to contact the third-party software and peripheral product manufacturer or publisher
directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which
Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations, and
projectors). To determine which limited warranty applies to the product you purchased, see the Dell
invoice and/or the product documentation that accompanied your product. Descriptions of Dell's
limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly from a
Dell company, you may return Dell Software and Peripherals products that are in as-new condition to
Dell up to 30 days from the date of invoice for a refund of the product purchase price if already paid.
This refund will not include any shipping and handling charges shown on your invoice; you are
responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return
Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their
original manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and
insure the shipment or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software
products must be unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other
items included with a product must be returned with it.