Users Guide
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR
FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION,
ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING
AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN
THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell-branded
batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days.
The limited warranty begins on the date of the invoice. The warranty period is not extended if we repair or replace a
warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any
changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers; Home Office and Small Business Customers:
Technical Support and Customer Service 1-800-847-4096
Medium, Large, and Global Commercial Customers; Government, Education, and Healthcare Customers; and
Value Added Resellers (VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or Individual Home Consumers who purchased through an Employee
Purchase Program:
Technical Support 1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for Individual
Consumers)
Dell-Branded Memory 1-888-363-5150
What will Dell do?
During the first year of all limited warranties: During the first year of all limited warranties, we will repair any Dell-
branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to
repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must
return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or
accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you.
We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we will ship
the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis
.
NOTE:Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable
media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary or personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties : We will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit
card number at the time you request a replacement part, but we will not charge you for the replacement part as long as
you return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the
original part within thirty days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We
will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to
us.
NOTE:Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s)
in the product(s). We are not responsible for lost or corrupted data.
What if I purchased an on-site service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer
to that contract for details on how to obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of
our third-party service providers, please refer to that contract (mailed to you with your invoice) for details on how to
obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,