Users Guide
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer
a "Total Satisfaction" return policy for most products that you, the end-user customer, purchase directly from Dell. Under
this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase
price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories: Unless you have a separate agreement with Dell, all hardware,
accessories, peripherals, parts and unopened software still in its/their sealed package, excluding the products listed
below, may be returned within twenty-one (21) days from the date on the packing slip or invoice.
Exclusions from the foregoing return policy:
· New PowerEdge
TM
, PowerConnect
TM
and PowerVault
TM
products (excluding PowerVault 160T tape libraries) may
be returned within thirty (30) days from the date on the packing slip or invoice, except that new PowerEdge
TM
SC
servers and n series products purchased from the Small and Medium Business Sales Division may only be returned
within fourteen (14) days from the date on the packing slip or invoice.
· Application software or an operating system that has been installed by Dell may not be returned unless you return
the entire computer under the 21-day return policy, if applicable to your purchase (if not applicable to your purchase, you
may not return application software or an operating system).
· Non-defective third party and Dell-branded software, peripheral, electronics and accessory products (for example:
televisions, printers, projectors, MP3 players, PDAs, battery chargers, un-preinstalled third party software, wireless
cards/access points/routers), including but not limited to those sold by or through Dell's "Software & Peripherals" or
"Electronics & Accessories" groups, may be returned within twenty-one (21) days from the date on the packing slip or
invoice, but a fifteen percent (15%) return fee may be deducted from any refund or credit.
· Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault
TM
160T tape libraries,
enterprise software, non-Dell branded enterprise products, software and/or software licenses, or any non-Dell customized
hardware and/or software product(s) may not be returned at any time.
• Reconditioned or Refurbished Dell - Branded Hardware Products and Parts - All reconditioned or refurbished
PowerEdgeT , PowerConnectT and PowerVaultT products may be returned within thirty (30) days from the date on the
packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned
within fourteen (14) days of the date on the packing slip or invoice.
• How to Return - To return products, e-mail or call Dell customer service to receive a Credit Return Authorization
Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer
documentation (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer
assistance.
You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media,
documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your -- our end-user customer's -- Dell-branded
hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, or the reloading of the software
• Non-Dell branded products and accessories
• Problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical power
- Servicing not authorized by us
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive maintenance
- Problems caused by using accessories, parts, or components not supplied by us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR
THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR INVOICE. EXCEPT FOR THE EXPRESS
WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR
OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE,
THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.