Desktop Computer Owner's Manual

40 Solving Problems
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If you cannot play a music CD or install a program from a CD
HINT: High-speed CD
drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.
If you cannot play a DVD movie
HINT: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— In Windows XP,
click the speaker icon in the lower-right corner of your screen. In Windows 2000,
double-click the speaker icon in the lower-right corner of your screen. If the
floppy drive is not listed, perform a full scan with your antivirus software to check
for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
TEST THE DRIVE WITH ANOTHER CD—Insert another CD to eliminate the
possibility that the original CD is defective.
CLEAN THE DISC— See the Tell Me How help file for instructions. To access
help files, see page 28.
ADJUST THE WINDOWS VOLUME CONTROL— In Windows XP, click the
gray speaker icon in the lower-right corner of your screen. In Windows 2000,
double-click the yellow speaker icon in the lower-right corner of your screen. Be
sure that the volume is turned up and that the sound is not muted.
IF HEADPHONES ARE CONNECTED TO THE FRONT-PANEL HEADPHONE
JACK, CHECK FOR SOUND FROM THE HEADPHONES— Sound from the
speakers is automatically disabled when headphones are connected to the
computer’s front-panel headphone jack.
CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 50.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— In Windows XP,
Click the Start button, and then click My Computer. In Windows 2000, double-
click the My Computer icon on the Windows desktop. If the floppy drive is not
listed, perform a full scan with your antivirus software to check for and remove
viruses. Viruses can sometimes prevent Windows from recognizing the drive.