Dell™ Dimension™ 4300S w w w. d e l l . c o m | s u p p o r t . d e l l .
HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access help files, see page 28. ____________________ Information in this document is subject to change without notice.
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . When Using Your Computer . . . . . . . . . . . . . . . . . . . Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . When Working Inside Your Computer . . . . . . . . . . . . . . Protecting Against Electrostatic Discharge . . . . . . . . . . . 9 9 10 12 13 1 Setting Up Attaching and Removing the Computer Stand . Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 18 18 . . . . . . . . . . . . . . .
Start-Up Error Messages . . . . . . . . . . . . . . . . . . . . . Video and Monitor Problems If the screen is blank . . . . . . . . . . . . . . . . . . . 30 . . . . . . . . . . . . . . . . . . . . . . 30 . . . . . . . . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . 32 . . . . . . . . . . . . . . . . . . . . . . . . . 33 If the screen is difficult to read . Sound and Speaker Problems Printer Problems . . . . . . . . . . 33 . . . . . . . . . . . . . . 34 Scanner Problems . . . .
Internet Connection Problems . . . . . . . . . . . . . . . . . . . If you have a problem with your Internet connection . E-Mail Problems . . . . . . 45 . . . . . . . . . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . 47 . . . . . . . . . . . . . . . . . . . . . . . . . 47 Resolving Other Technical Problems Reinstalling Drivers Using the Windows XP Device Driver Rollback . . . . . . . . . Resolving Software and Hardware Incompatibilities Windows XP 45 49 . . . . . . .
4 Appendix Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 . . . . . . . . . . . . . . . . . . . . . . . 81 Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . 83 . . . . . . 83 . . . . . . . . . . . . . . . . . . . . . . . . . .
"Total Satisfaction" Return Policy (U.S. and Canada Only) . . . . . . . . . . . . . . . . . . . . One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) . . . Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
Use the following safety guidelines to protect yourself and your computer. When Using Your Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed or opened. • Your computer is equipped with either an auto-sensing voltage selector or a manual voltage-selection switch.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before disconnecting or connecting a non-USB device from the computer. • To help prevent electric shock, plug the computer and device power cables into properly grounded power sources. These cables are equipped with 3-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable.
• Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor. • Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower back support.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m monitor screen at or below eye level wrists relaxed and flat computer positioned directly in front of user arms at desk level feet flat on the floor When Working Inside Your Computer Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation.
3 Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components. 4 Disconnect any devices connected to the computer, including the monitor, from their electrical outlets to reduce the potential for personal injury or shock.
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SECTION 1 Attaching and Removing the Computer Stand Connecting a Printer Transferring Information to a New Computer (Windows XP only) Setting Up a Home and Office Network (Windows XP only) Turning Off the Computer w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m The computer can be used in either a vertical or horizontal position. To use the computer in a vertical position, you must attach the computer stand: 1 16 Setting Up Place the computer on its right side so that the drive bays are at the bottom.
2 3 Fit the stand onto what was the left side of the computer. a Position the stand as shown in the following illustration by aligning the large round hole in the stand with the securing button on the side of the cover and aligning the captive screw in the stand with the screw hole in the cover. b When the stand is in place, tighten the thumbscrew. Rotate the computer so that the stand is at the bottom and the drives are at the top.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m To remove the computer stand: 1 Turn the computer over so that the stand is at the top. 2 Loosen the thumbscrew and lift the stand away. 3 Place the computer in a horizontal position.
2 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches. parallel connector on computer screws (2) parallel connector on printer clips (2) parallel printer cable notches (2) 3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m USB Printer HINT: You can connect USB devices while the computer is turned on. 1 Install the printer driver if necessary (see the following section). 2 Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors only fit one way. HINT: Your computer has two USB connectors on the back panel (see page 61) and two USB connectors inside the door on the front panel (see page 60).
To check if your printer driver is installed on a computer running the Windows XP operating system, click the Start button, click Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printers. If your computer runs Windows 2000, click the Start button, point to Settings, and then click Printers. If your printer is listed in the Printers window, the printer is ready to use.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. HINT: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP. 1 Click the Start button, point to All Programs—> Accessories—> Communications, and then click Network Setup Wizard.
4 Click Shut down and then click OK. The computer automatically turns off after the shutdown process finishes. 5 Turn off your monitor and any other devices connected to power.
Setting Up w w w. d e l l . c o m | s u p p o r t . d e l l .
SECTION 2 w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 28. Get technical assistance from Dell. See page 84. See page 29.
See page 30. See page 32. See page 33. See page 36. See page 37. See page 38. See page 39. See page 42. See page 35. See page 42. See page 43. See page 45. See page 46. See page 47.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m TO A C C E S S T H E Tell Me How H E L P F I L E Microsoft® Windows® XP 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How. Windows 2000 Click the Start button, point to Programs, point to User’s Guides, and then click Tell Me How. TO A C C E S S H E L P I N W I N D O W S X P 1 Click the Start button, and then click Help and Support.
C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Be sure that the power cable is firmly inserted into the electrical outlet and the computer power connector. CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET— Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. S W A P T H E C O M P U T E R A N D M O N I T O R P O W E R C A B L E S — Swap the computer and monitor power cables to determine if the power cable is defective.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If the screen is blank HINT: See the documentation that come with your monitor for fault indications and troubleshooting procedures specific to your monitor. C H E C K T H E V I D E O C A B L E C O N N E C T I O N — Check for bent pins (most video cable connectors have missing pins, but not bent pins). Ensure that the video cable is connected as shown on the START HERE sheet for your computer.
If the screen is difficult to read A D J U S T T H E C O N T R A S T A N D B R I G H T N E S S — See the documentation that came with your monitor for instructions on adjusting the contrast and brightness. M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 2 ft (60 cm) away from the monitor.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m ADJUST THE WINDOWS DISPLAY SETTINGS Windows XP 1 Click the Start button, and then click Control Panel. 2 Click Appearance and Themes. 3 Click Display, and then click the Settings tab. 4 Try different settings for Screen resolution and Color quality. Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Display icon, and then click the Settings tab.
R U N T H E S P E A K E R D I A G N O S T I C S — Some speaker systems have selfcontained diagnostics. See the speaker documentation for diagnostics instructions. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 5 Click Properties, and then select the Ports tab. Ensure that the Print to the following port(s): setting is LPT1 (Printer Port).
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If the printer is listed, right-click the printer name. 5 Click Properties, and then select the Ports tab. Ensure that the Print to the following port(s): setting is USB. Windows 2000 1 Click the Start button, point to Settings, and then click Printers.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m R E I N S T A L L T H E S C A N N E R D R I V E R — Reinstall the scanner driver. See the scanner documentation for instructions. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 50. HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Network and Internet Connections. 4 Click Internet Options. 5 Click Network Diagnostics and perform the connectivity test. Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click Phone and Modems.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m I F Y O U C O N N E C T E D T H E M O U S E A F T E R T U R N I N G O N T H E C O M P U T E R, REMOVE THE POWER CABLE, AND THEN RECONNECT THE MOUSE C A B L E — If the mouse is connected after the power is turned on, the mouse will appear to be nonfunctional. To make the mouse function properly: 1 While your computer is on, remove the power cable from the back of the computer. 2 Connect the mouse to the computer. 3 Reconnect the power cable.
If you cannot save a file to a floppy disk E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — In Windows XP, Click the Start button, and then click My Computer. In Windows 2000, doubleclick the My Computer icon on the Windows desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — In Windows XP, click the speaker icon in the lower-right corner of your screen. In Windows 2000, double-click the speaker icon in the lower-right corner of your screen.
TE S T T H E D R I V E W I T H A N O T H E R D V D — Insert another DVD to eliminate the possibility that the original DVD is defective. C L E A N T H E D I S C — See the Tell Me How help file for instructions. If the CD-RW drive stops writing TU R N O F F S T A N D B Y I N W I N D O W S B E F O R E W R I T I N G T O A C D - R W D I S C — See the Tell Me How help file or search for the keyword standby in Help and Support (Help in Windows 2000). To access help files, see page 28.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the START HERE sheet for your computer. CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER— A green light indicates a 10-Mbps network connection, and an orange light indicates a 100-Mbps network connection.
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION D R I V E — The file that you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or use a larger-capacity disk. A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. To remove and then reinstall the program: Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Add or Remove Programs. 4 Select the program you want to remove.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m A program stops responding END THE PROGRAM 1 Simultaneously press . 2 Click the Applications tab, and then select the program that is no longer responding. 3 Click the End Task button. A program error causes the system to lock up HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen.
A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program to run in an environment more similar to older Windows operating system environments. 1 Click the Start button, point to All Programs—> Accessories, and then click Program Compatibility Wizard. 2 On the welcome screen, click Next. Follow the instructions on the screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. Windows XP 1 Click the Start button, and then click Control Panel. 2 Click Printers and Other Hardware, and then click Phone and Modem Options. 3 Click to highlight your connection type in the displayed list.
C O N T A C T Y O U R I N T E R N E T S E R V I C E P R O V I D E R — Contact your Internet service provider for assistance. G O T O T H E D E L L S U P P O R T W E B S I T E — Go to http://support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy" on page 82 for a description of the hardware and software support provided by Dell. E - M A I L D E L L — Go to http://support.dell.com, and then click E-Mail Dell in the Communicate list.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Yamaha Wavetable Driver — Enables the optional built-in sound controller to produce sound. • Intel Ultra ATA Storage Driver — Improves your computer's performance by transferring certain functions from the microprocessor during data transfers from storage devices. • Other Drivers — Control the devices such as the modem and network cards that might be installed in your computer.
6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system. To view other contents on the ResourceCD: 1 Verify that your computer is selected in the System Model list. 2 Verify that your operating system is selected in the Operating System list. 3 Select the type of device in the Device Type list.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Windows XP and Windows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. Windows XP To check for conflicts on a computer running Windows XP: 1 Click the Start button, and then click Control Panel. 2 Click Performance and Maintenance, and then click System. 3 Click the Hardware tab, and then click the Device Manager button.
Windows 2000 To check for conflicts on a computer running Windows 2000: 1 Click the Start button, point to Settings, and click Control Panel. 2 In the Control Panel, double-click System. 3 Click the Hardware tab. 4 Click Device Manager. 5 Click View, and then click Resources by connection. 6 Double-click Interrupt request (IRQ) to view the IRQ assignments. Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Windows XP provides a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware or software (including new hardware or program installations), or other system settings, have left the computer in an undesirable operating state. You can also undo the last System Restore. System Restore automatically creates system checkpoints.
Before proceeding with any System Restore function, Dell recommends that you thoroughly read Microsoft’s information about using System Restore. To access this information: 1 Click the Start button, point to All Programs—> Accessories—> System Tools, and then click System Restore. 2 Click Help in the upper-right corner of the Welcome to System Restore screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver, first try using Device Driver Rollback (see page 49). If that is unsuccessful, then use System Restore. NOTICE: Before restoring the computer to an earlier time, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
Undoing the Last System Restore NOTICE: Before undoing the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs—> Accessories—> System Tools, and then click System Restore. 2 Select Undo my last restoration and click Next. NOTICE: Save and close all open files and close all open programs.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 When the blue Dell logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the computer and try again. 4 Use the arrow keys to select the CD-ROM option, and then press . 5 When the Windows XP Setup screen appears, press to select To set up Windows now.
14 Enter the date, time, and time zone in the Date and Time Settings window, and then click Next. 15 If you have a network card in your computer, select the appropriate network settings. If you do not have a network card, you will not see this option. Windows XP begins to install its components and configure the computer. The computer automatically restarts. 16 When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 When the Windows 2000 Setup screen appears, ensure that the To setup Win2000 now, press ENTER option is highlighted. Then press . 6 Read the information in the License Agreement screen, and then press to continue. 7 When the Windows 2000 Professional Setup screen appears, use the arrow keys to select the Windows 2000 partition option that you want. To continue, press the key specified in the partition option that you chose.
SECTION 3 Front and Back View of the Computer Opening the Computer Cover Looking Inside Your Computer Adding Cards Adding Memory Closing the Computer Cover w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m front-panel door hard-drive access light HINT: The front-panel door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place.
voltage-selection switch (see page 9 for important voltage setting information) mouse connector parallel connector video connector serial connector keyboard connector USB connectors microphone jack line-out jack line-in jack power connector CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 12.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 Remove the computer stand, if attached (see page 16). NOTICE: Ensure that there is sufficient space to support the open cover—at least 30 cm (1 ft) of desk top space. 5 Press the two release buttons until the cover is free to swing up. NOTICE: Open the cover slowly to ensure that you do not damage any cables. 6 Raise the back of the cover, and pivot it toward the front of the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board. 5.25-inch drive hard drive 3.
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. The computer’s card connectors allow you to install different types of devices such as modems and network adapters. 1 Shut down the computer (see page 22).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m b Gently pull on the handle and lift the card cage up and away from the computer.
7 Press the lever on the retention arm and raise the retention arm. lever retention arm filler bracket card edge connector card connector riser board card cage 8 If you are installing a new card, remove the filler bracket to create an empty card-slot opening. If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 10 Insert the card into the card connector. If the card is full-length, insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board.
NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 15 Close the computer cover (see page 71). 16 Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 If necessary, remove a memory module: a Press out the securing clip at each end of the memory module connector. b Grasp the module and pull up. If the module is difficult to remove, gently ease the module back and forth to remove it from the connector. 7 To insert a module, press out the securing clip at each end of the memory module connector.
9 Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module. 10 Close the computer cover (see page 71). 11 Connect your computer and devices to their electrical outlets, and turn them on.
Adding Parts w w w. d e l l . c o m | s u p p o r t . d e l l .
SECTION 4 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy w w w. d e l l . c o m | s u p p o r t . d e l l .
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Memory Architecture SDRAM PC133 Memory connectors two Memory capacities 64-, 128-, 256-, and 512-MB non-ECC SDRAM Minimum memory1 64 MB Maximum memory 512 MB Memory type PC133 (non-ECC) BIOS address F8000h Drives Externally accessible one 5.25-inch bay one 3.
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Physical Height x Width x Depth 10.6 x 38.9 x 43.2 cm (4.2 x 15.3 x 17 inches) Weight 9.9 kg (22 lb) Environmental Temperature: Operating 10° to 35°C (50° to 95°F)3 Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 50.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen.
Viewing Settings 1 Turn on (or restart) your computer. 2 When the blue Dell™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows desktop. Then shut down your computer and try again. System Setup Program Screens The system setup program screens display the current configuration information for your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s). NOTICE: This process erases both the system and setup passwords. 1 Shut down the computer (see page 22).
12 Close the computer cover (see page 71), plug your computer into an electrical outlet, and turn on the computer. Turning on your computer with the PSWD jumper installed reenables the password feature. CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: To avoid damage to the system board while you pry the battery loose, be sure to insert the plastic screwdriver between the battery and the socket (not the system board). battery battery socket (BATTERY) 5 Insert the new battery into the socket with the side labeled "+" facing up and snap it into place. 6 Close the computer cover (see page 71), and plug your computer and devices into their electrical outlets.
Dell provides limited technical support for the computer and any “Dellinstalled” software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software & Peripherals, Readyware, and Custom Factory Integration (DellPlus™)2. 1 2 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you need assistance in determining which codes to use, contact a local or an international operator. See "Dell Technical Support Policy" on page 82 for a description of the hardware and software support provided by Dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Austria (Vienna) Home/Small Business Sales 01 795 67602 International Access Code: 900 Home/Small Business Fax 01 795 67605 Country Code: 43 Home/Small Business Customer Care 01 795 67603 City Code: 1 Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Suppo
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Czech Republic (Prague) Technical Support 02 22 83 27 27 International Access Code: 00 Customer Care 02 22 83 27 11 Country Code: 420 Fax 02 22 83 27 14 City Code: 2 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Website: support.euro.dell.com E-mail: czech_dell@dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Hong Kong Technical Support International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 852 Transaction Sales toll free: 800 96 4109 Corporate Sales toll free: 800 96 4108 India Technical Support toll free: 800 96 4107 604 633 4949 1600 33 8045 Sales 1600 33 8044 Ireland (Cherrywood) Technical Supp
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Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service)(Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Norway (Lysaker) Technical Support 671 16882 International Access Code: 00 Relational Customer Care 671 17514 Country Code: 47 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard 46 0 85 590 05 594 671 16865 Website: support.euro.dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Sweden (Upplands Vasby) Technical Support 08 590 05 199 International Access Code: 00 Relational Customer Care 08 590 05 642 Country Code: 46 Home/Small Business Customer Care 08 587 70 527 City Code: 8 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 Website: support.euro.dell.com E-mail: swe_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Trinidad/Tobago General Support U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers U.S.A.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a letter describing the reason for the return.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Most Dell computers are classified for Class B environments. However, the inclusion of certain options can change the rating of some configurations to Class A. To determine the electromagnetic classification for your computer or device, refer to the following sections specific for each regulatory agency. Each section provides country-specific EMC/EMI or product safety information.
Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: DHS • Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA Battery Disposal Your computer uses a lithium-ion battery. The lithium-ion battery is a longlife battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see page 81.
NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Información para NOM (únicamente para México) La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM): 104 Appendix Exportador: Dell One Dell Way Round Rock, TX 78682 Importador: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F.
Dell-branded hardware products purchased in the U.S. or Canada come with either a one-year limited warranty, a two-year limited warranty, or a three-year limited warranty, or a four-year limited warranty (U.S. only). To determine which warranty you purchased, see the Dell invoice that accompanied your computer. The following sections describe these limited warranties, the manufacturer guarantee for Latin America and the Caribbean, and the return policy for the U.S. and Canada. One-Year Limited Warranty (U.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the limited warranty period. See "Contacting Dell" on page 84 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dell’s one-year limited warranty only.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software & Peripherals products.
Limited Warranty Coverage During Year Two During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m General Provisions THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT.
Three-Year Limited Warranty (U.S. Only) Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is three years beginning on the date of invoice, as described in the following text.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Limited Warranty Coverage During Year One During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the warranty period. See "Contacting Dell" on page 84 to find the appropriate contact information for obtaining customer assistance.
You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m These provisions apply to Dell’s three-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
Limited Warranty Coverage During Year One During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell's facility. To request limited warranty service, you must contact Dell's Customer Technical Support within the limited warranty period. See "Contacting Dell" on page 84 to find the appropriate contact information for obtaining customer assistance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m You will pay Dell for replacement parts when the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data.
If Dell elects to exchange a system or component, the exchange will be made accordance with Dell's Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the limited warranty period in order for the repairs to be covered by the limited warranty. These provisions apply to Dell's four-year limited warranty only.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the warranty period. See "Contacting Dell" on page 84 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dell’s one-year limited warranty only.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software & Peripherals products.
Coverage During Year Two During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m "Total Satisfaction" Return Policy (U.S. and Canada Only) If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price.
One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Guarantee Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Limitation and Statutory Rights Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law.
A opening cover, 61 specifications, 74 turning off, 22 audio. See sound B battery disposal, 81 replacing, 81 BIOS, 78 conflicts resolving software and hardware incompatibilities, 50 contact numbers, 84 cover closing, 71 opening, 61 C crashes, 43 cards adding, 65 connectors, 64 D CD drive fixing problems, 40 display.
Index H N ResourceCD, 47 hard drive fixing problems, 41 network fixing problems, 42 setting up, 22 return policy, 126 help file accessing, 28 Network Setup Wizard, 22 S safety instructions, 9 I O Internet fixing problems, 45 operating system reinstallation, 57 IRQ conflicts, 50 keyboard fixing problems, 38 M memory adding, 69 connectors, 64 messages start-up, 29 Windows, 42 modem fixing problems, 36 password clearing system setup, 80 power fixing problems, 28 turning off, 22 printer co
troubleshooting, 26 turning off the computer, 22 V video fixing problems, 30 video memory connector, 64 volume adjusting, 32 W warranty information, 105 Windows 2000 error messages, 42 Help, 28 printer, 34 reinstalling, 57 shutdown, 22 Windows XP device driver rollback, 49 Help, 28 printer, 34 reinstalling, 55 shutdown, 22 Index 131
Index 132 Index
