Dell Thunderbolt Dock TB16 User Guide
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Introduction................................................................................................................................................... 4 2 Package Contents ........................................................................................................................................ 5 3 Hardware Requirements ...............................................................................................................................
1 Introduction The Dell Thunderbolt Dock TB16 is a device that links all your electronic devices to your laptop computer using Thunderbolt 3 (Type-C) cable interface. When you connect the laptop to the docking station, you can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen displays without having to plug each one into the laptop.
2 Package Contents Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see your invoice for contact information) if something is missing.
Safety, Environmental, and Regulatory Information 6 Package Contents
3 Hardware Requirements Before using the docking station, ensure that your laptop or PC has a Thunderbolt 3 (Type-C) port.
4 Identifying Parts and Features Figure 1. Identifying Parts and Features — Front Audio headset port USB 3.0 port with PowerShare USB 3.0 port Power Adapter LED Indicator Sleep/Wake up/Power button IMPORTANT: The dock button is designed to replicate your system's power button. If you connect the TB16 to supported Dell computers, the dock button will work like your computer's power button and you can use it to "power on"/sleep/"force shutdown" the computer.
Figure 2. Identifying Parts and Features — Back Kensington Lock slot USB 2.0 port HDMI port USB 3.
5 Important Information You must update your computer’s BIOS and the Dell Docking Station drivers to the latest versions available at www.dell.com/support before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your computer or not functioning optimally.
6 Quick Setup of Hardware 1 Update your system's BIOS and drivers from www.dell.com/support/drivers 2 Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Thunderbolt Dock TB16. Figure 3.
3 Connect the Thunderbolt 3 (Type-C) connector to the computer. Figure 4. Connecting the Thunderbolt 3 (Type-C) connector NOTE: On TB16-supported Dell computers, connecting the Thunderbolt 3 (Type-C) cable will auto wake-up the laptop and connect any peripherals already attached. This behavior can be disabled in your BIOS Setup option “Wake on Dell USB-C Docks”. 4 Follow the on-screen instructions to give the Dell Thunderbolt Dock permission to connect to your computer.
7 Thunderbolt Settings and Security Options Thunderbolt Driver Setting 1 Connect the Thunderbolt Device to the system. The Thunderbolt icon appears in the system tray. 2 An Authentication window pops up for the user to select the connection setting. 3 Right click on the Thunderbolt icon to View Attached Thunderbolt Devices.
4 14 Right click on the Thunderbolt Icon to view Thunderbolt Settings.
5 Click Details to view (Thunderbolt driver/firmware) version details Thunderbolt Settings and Security Options 15
Thunderbolt Configuration If Dell BIOS is used in your system, you may find below Control options in Thunderbolt™ Configuration page in your BIOS Setup: 1 Enable Thunderbolt™ Technology Support (Enabled by default) 2 • When enabled, the Thunderbolt™ Technology feature, and associated ports and adapters are enabled. • When disabled, the Thunderbolt™ Technology feature is disabled, and any connected Thunderbolt™ adapter devices are not available in pre-boot or within the operating system.
Thunderbolt Security The settings below configure the Thunderbolt™ adapter security settings within the operating system. Security Levels are not applicable or enforced in the Pre-boot environment. • No Security: Automatically connect to devices plugged into the Thunderbolt™ port. • User Authorization: Approval is required for any new devices connected to the Thunderbolt™ port.
8 Setup of External Monitors Updating the graphics drivers for your computer The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance, it is recommended that Dell graphics drivers applicable for your computer be installed from dell.
4 Click Display.
5 20 Click Display and select Multiple Displays.
6 Select your preferred Display Mode. 7 Select and arrange your displays to your preferred style and then click Apply for the changes to take effect.
Display Resolution Table Table 1.
9 Technical specifications Topics: • LED Status Indicators • Docking Specifications • Input/Output (I/O) Connectors LED Status Indicators Power Adapter LED Table 2. Power Adapter LED indicator State LED Behavior Power Adapter is plugged into wall socket Solid White Cable LED Table 3. Cable LED indicator State LED Behavior Connected to a Dell Thunderbolt-enabled PC Solid White Docking Status Indicator Table 4.
Docking Specifications Standard Video Ports Audio Ports Network Port USB Ports DC-in Port USB Type-C cable length Buttons LED 24 Technical specifications • Thunderbolt 3 (Type-C) • • • • • mini DisplayPort x 1 (supports DP 1.2) DisplayPort x 1 HDMI x 1 (supports HDMI 1.4a) VGA Port x 1 Thunderbolt 3 (Type-C) port • • Headset connector x 1 Line out x 1 • Gigabit Ethernet (RJ-45) x 1 • • • • 2 Front USB 3.0 Ports (one with PowerShare) 1 Rear USB 3.0 Port 2 Rear USB 2.
Environmental Characteristics Temperature Operating: 0 °C to 35 °C Non-operating: • • Humidity Storage: -20 °C to 60 °C (-4 °F to 140 °F) Shipping: -20 °C to 60 °C (-4 °F to 140 °F) Operating: 10% to 80% (non-condensing) Non-operating: • • Storage: 5% to 90% (non-condensing) Shipping: 5% to 90% (non-condensing) Average Power Consumption 4.384 W Network Standby Power Consumption 5.
Input/Output (I/O) Connectors The Dell Thunderbolt Dock TB16 has the below I/O connectors: Video Ports Input/Output Ports 26 Technical specifications • • • • • mini DisplayPort x 1 DisplayPort x 1 HDMI x 1 VGA x 1 Thunderbolt 3 (Type-C) x 1 • • • • • • • • USB 2.0 x 2 USB 3.0 x 2 USB 3.0 PowerShare x 1 Thunderbolt 3 (Type-C) x 1 7.
10 Removing the Thunderbolt 3 (Type-C) Cable The Dell Thunderbolt Dock TB16 is shipped with the Thunderbolt 3 (Type-C) cable attached. To remove/change the cable, follow these steps: 1 Turn over the docking station.
2 28 Peel back the rubber safety shield as shown.
3 Remove the two M2.5 x 5 screws.
4 30 Lift and remove the metal cable bracket.
5 Pull out the USB Type-C cable from its connector inside the docking station.
11 Frequently asked questions 1 2 The fan is not working after connecting with the system. • The fan is triggered by temperature. The dock fan will not rotate until the dock is hot enough to trigger a thermal threshold. • Vice versa, if your dock is not cool enough, the fan will not stop even when you disconnect the dock from the system. The dock does not work after high-speed fan noise. • 3 I hear a fan noise when I plug in the dock’s AC adapter. • 4 This is for Thunderbolt security.
Frequently asked questions 33
12 Troubleshooting the Dell Thunderbolt Dock TB16 Symptoms and Solutions Symptoms Suggested solutions 1. No video on the monitors attached to the High Definition Multimedia Interface (HDMI), mini-DisplayPort (mDP) port, or DisplayPort (DP) port on the docking station. • • • • • • • • • 2. The video on the attached monitor is distorted or flickering. • • • • 3. The video on the attached monitor is not displaying as an Extended Monitor.
Symptoms 4. The audio connector is not functioning or there is a lag in the audio. Suggested solutions • Open the Intel HD Graphics Control Panel and go to Multiple Displays control to set the display to the extended mode. • Ensure that the latest BIOS and drivers for your computer and the docking station are installed on your computer. If your BIOS Setup has a Audio Enabled/Disabled option, make sure it is set to Enabled. Ensure the correct playback device is selected on the notebook computer.
Symptoms 9. USB port has no function in a pre-OS environment. Suggested solutions • • • • 10. PXE boot on dock does not function. • • • • 11. USB Boot does not function. • • • • 12. AC Adapter is displayed as “Not Installed” in the Battery Information page of the Dell BIOS Setup when the Thunderbolt 3 (Type-C) cable is connected. 13. Peripherals connected to the docking station do not work in a pre-OS environment. • • • • • 14.
13 Getting help Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Go to Dell.com/support. 2 Select your support category.
