Dell Precision™ WorkStation 330 Systems USER’S GUIDE www.dell.com support.dell.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury. —————————————— Information in this document is subject to change without notice. © 2000–2001 Dell Computer Corporation. All rights reserved.
Contents Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 9 Safety First—For You and Your Computer . . . . . . . . . . . . 9 Protecting Against Electrostatic Discharge . . . . . . . . . . . 10 . . . . . . . . . . . . . . . . . . 10 Ergonomic Computing Habits 1 About Your Computer Finding Information and Assistance . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . .
Dell OpenManage Client Instrumentation . . . . . . . . . . . . Downloading Systems Management Utilities Security . . . . . . . . . . 35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Chassis Intrusion Detection . . . . . . . . . . . . . . . . . . Security Cable Slot and Padlock Ring Password Protection . 37 . . . . . . . . . . . . . . . . . . . . . . . 39 . . . . . . . . . . . . . . . . . . . . . . . 39 42 . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a Memory Module Disk Drives and Media . . . . . . . . . . . . . . . . . . 68 . . . . . . . . . . . . . . . . . . . . . . . 69 Installing a CD, Zip, or Other Externally Accessible Drive in a Mini Tower Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Installing a CD, Zip, or Other Externally Accessible Drive in a Desktop Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Installing a Hard Drive in a Mini Tower Chassis . . . . . . . . . 79 . . . . . . . . . .
Hard Drive Problems . Battery Problems . . . . . . . . . . . . . . . . . . . . . 134 . . . . . . . . . . . . . . . . . . . . . . . 137 . . . . . . . . . . . . . . . . . . . 138 . . . . . . . . . . . . . . . . . . . . . . . 139 Expansion-Card Problems Network Problems Recover From a Program That Is Not Responding . . . . . . . 141 . . . . . . . . . . 141 . . . . . . . . . . . . . . . . . . .
BIOS Recovery Utility . . . . . . . . . . . . . . . . . . . . . 174 . . . . . . . . . . . . . . . . . . . . . . . . . . 178 6 Getting Help Help Overview . . . . . . . . . . . . . . . . . . . . . 178 . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Technical Assistance Help Tools . Problems With Your Order Product Information . . . . . . . . . . . . . . . . . . 181 . . . . . . . . . . . . . . . . . . . . . 181 Returning Items for Warranty Repair or Credit Before You Call . . . . . . .
Three-Year Limited Warranty (Canada Only) . . . . . . . . . . 214 One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . 218 "Total Satisfaction" Return Policy (U.S. and Canada Only) 8 Conte n ts . . .
Safety Instructions Safety First—For You and Your Computer Before you remove the computer cover, perform the following steps in the sequence indicated. NOTICE: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or otherwise provided to you. Always follow installation and service instructions closely. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Also see "Protecting Against Electrostatic Discharge." In addition, Dell recommends that you periodically review the safety instructions in your System Information Guide. Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as the microprocessor.
• Position your system so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard. • Set the monitor at a comfortable viewing distance (usually 510 to 610 millimeters [20 to 24 inches] from your eyes). • Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor.
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SECTION 1 A b o u t Yo u r C o m p u t e r Finding Information and Assistance Front View of Your Computer Back View of Your Computer Inside Your Computer w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Information and Assistance The following table lists the resources that Dell provides as support tools. Additional resources may be shipped with your computer system.
R e s o u r c e s a n d S u p p o r t To o l s ( c o n t i n u e d ) Resource Contents Using the Resource Operating system CD To reinstall your operating system, use the operating system CD that was shipped with your computer. NOTE: The operating system CD may not include all the latest drivers for your computer. If you reinstall your operating system, use the ResourceCD to reinstall drivers for the devices shipped with your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m R e s o u r c e s a n d S u p p o r t To o l s ( c o n t i n u e d ) Resource Contents Using the Resource Dell Premier Support website Go to http://premiersupport.dell.com: • Service call status The Dell Premier Support website is customized for • Top technical issues by corporate, government, and education customers.
F r o n t V i e w o f t h e M i n i To w e r C h a s s i s diskette-drive access indicator power button reset button power indicator hard-drive access indicator cover release button NOTE: Before you remove the cover from the mini tower chassis, you must first slide the outer padlock ring to the left to unlock the cover release mechanism. See "Cover Release Mechanism (Mini Tower Chassis)." NOTE: See "Front-Panel Indicators" for a description of indicator codes and operations.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Front View of the Desktop Chassis reset button power indicator power button hard-drive access indicator diskette-drive access indicator NOTE: See "Front-Panel Indicators" for a description of indicator codes and operations. Controls and Indicators • Reset button — reboots (restarts) the system in a way that reduces stress on system components.
Power Button Functions Computer Status Power Button Function Off Press and release to turn the computer on. On Press and hold for more than 6 seconds to immediately turn the computer off. NOTE: Use this method only if the computer will not shut down normally. On (Windows NT) Press and release to attempt an orderly shutdown. NOTE: This works only if the Dell System Utilities are loaded on the computer. Without the utilities, the computer immediately turns off rather than performs an orderly shut down.
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NOTICE: When you disconnect external devices from the back of the computer, wait 5 seconds after turning off the computer before you reconnect any devices to avoid possible damage to the system board. Serial Port Connectors Default port designations: COM1 for serial port 1 and COM2 for serial port 2. You can reassign the serial port's designation in system setup if you add an expansion card containing a serial port using this designation.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m PS/2 Mouse Connector Attach the Personal System/2 (PS/2) mouse cable to the 6-pin mouse connector on the back panel. If your system uses Microsoft Windows, Dell installed the necessary mouse drivers on your hard drive. NOTE: This connector is similar to the keyboard connector. Ensure that you correctly identify the mouse connector before you connect the device. NOTE: Do not attempt to operate a PS/2 mouse and a USB mouse simultaneously.
NOTICE: Do not connect a modem cable to the network adapter. Voltage from telephone communications can damage the network adapter. Network Cable Requirements The NIC connector attaches an unshielded twisted pair (UTP) Ethernet cable to your system. Press one end of the UTP cable into the NIC connector until the cable snaps securely into place. Connect the other end to an RJ45 jack wall plate or to an RJ45 port on a UTP concentrator or hub, depending on your network configuration.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m I n s i d e t h e M i n i To w e r C h a s s i s power supply AC power receptacle externally accessible drive bays hard-drive bracket I/O panel connectors expansion-card slots drive interface cable DC power cable system board padlock ring security cable slot NOTE: Before you remove the cover from the mini tower chassis, you must first slide the outer padlock ring to the left to unlock the cover release mechanism.
Inside the Desktop Chassis drive interface cable externally accessible drive bays DC power cable hard-drive bracket power supply system board AC power receptacle D security cable slot I/O panel connectors padlock ring expansion-card slots System Board Components The following figure shows the system board and the location of its principal connectors and components.
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SECTION 2 A d v a n c e d Fe a t u r e s System Settings Manageability Security Password Protection Jumper Settings Installing and Configuring Software TAPI Power Management w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Settings Each time you start your computer, it compares the installed hardware with the system configuration information stored in nonvolatile random-access memory (NVRAM). If the system detects a discrepancy, it generates an error message for each incorrect configuration setting.
System Setup Screens The system setup screens display the current configuration information for your computer. Information on the screen is organized into four areas: • Title — the box at the top of all screens that lists the computer system name. • Computer data — two boxes below the title box that display your system processor, level 2 (L2) cache, service tag, and the version number of the basic input/output system (BIOS).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Setup Navigation Keys (continued) Keys Action Cycles through the options in a field. In many fields, you can also type the appropriate value. or or Page Down Page Up Enters the selected field's pop-up options menu. Enter spacebar or _ Scrolls through help information. or In the selected field's pop-up options menu, cycles through the options in a field.
Option settings: • Diskette Drive A: — The system attempts to boot from the diskette drive. If the system finds a diskette in the drive that is not bootable, an error message appears. If no diskette is in the drive, the system attempts to boot from the next device in the list. • Hard Drive — The system attempts to boot from the primary hard drive. If the system does not find an operating system on the drive, it attempts to boot from the next device in the list.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • On w/ MBA — The integrated network adapter is enabled with MBA support. • Off — The integrated network adapter is disabled. NOTE: You must restart the computer before Network Interface Controller option settings will take effect. Boot Sequence The Boot Sequence MBA option setting allows you to specify a method for booting from a network server.
Network Option Settings Network Interface Boot Sequence Controller Remote Wake Up Function Off MBA is not available Not available • The computer attempts to boot from the devices specified in the Boot Sequence. • The computer cannot be remotely started. On MBA is not available Available • The computer attempts to boot from the devices specified in the Boot Sequence. • The computer can be remotely started by WOL and/or WOR.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Manageability The following systems management applications are optional and can be included on your computer when you order it. You can also download the applications from the Dell support website and install them on your computer. See "Downloading Systems Management Utilities" for more information.
• Access information about your computer, such as how many processors it has and what operating system it is running • Monitor the status of your computer, such as listening for thermal alerts from temperature probes or hard drive failure alerts from storage devices • Change the state of your computer, such as updating its BIOS or shutting it down remotely Dell OpenManage Client Instrumentation can be installed on your computer, which, when set up on a network with IT Assistant, is called a managed sy
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Security The computer provides the following methods of physically securing the chassis: • Chassis intrusion detection • Security cable slot and padlock ring Chassis Intrusion Detection The chassis intrusion monitor can detect whether the chassis is opened. The Chassis Intrusion option in system setup displays the status of the monitor. 1 Enter system setup. 2 Press the down-arrow key to move to the System Security option.
NOTE: When the setup password is enabled, you must know the setup password before you can reset the Chassis Intrusion option. Security Cable Slot and Padlock Ring These features allow you to attach commercially available antitheft devices. See "Security Features (Mini Tower Chassis)" and "Security Features (Desktop Chassis).
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S e c u r i t y Fe a t u r e s ( D e s k t o p C h a s s i s ) D security cable slot padlock ring Password Protection The computer provides the following types of password protection: • System password • Setup password System Password System passwords allow only those who know the password to have full use of the system. Your Dell system does not have the system password feature enabled when you receive it.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: You cannot change or enter a new system password if either of these options is displayed. • Enabled — a system password is assigned • Disabled — system password feature is disabled by a jumper setting on the system board NOTE: You can only assign a system password when System Password is set to Not Enabled.
5 To confirm your password, type it a second time and press . The password setting changes to Enabled. Your system password is now set; you can exit system setup and begin using your system. Password protection takes effect when you reboot the system by pressing the reset button or by turning the system off and then on again.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: To further protect your system from unauthorized changes, you can use the Password Status system setup option in conjunction with the System Password and Setup Password options. Deleting or Changing an Existing System Password 1 Enter system setup, and verify that Password Status is set to Unlocked. 2 Reboot your system to force it to prompt you for a system password. 3 When prompted, type the system password.
2 Highlight Setup Password and press the left- or right-arrow key. The system prompts you to enter and verify the password. If a character is illegal for password use, the system emits a beep. 3 Type in and then verify the password. After you verify the password, the Setup Password setting changes to Enabled. The next time you attempt to enter system setup, the system prompts you for the setup password. NOTE: The setup password can be the same as the system password.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Disabling a Forgotten Password NOTICE: This process erases both the system and setup passwords. CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer." 1 Turn off the computer and peripherals, disconnect them from their electrical outlets, wait at least 5 seconds, and then remove the computer cover. 2 Remove the jumper plug from the PSWD jumper to disable the password feature.
System Board Jumpers PSWD RTCRST NOTICE: Ensure that your system is turned off before you change a jumper setting. Otherwise, damage to your system or unpredictable results may occur. To change a jumper setting, pull the plug off its pin(s) and carefully fit it down onto the pin(s) indicated. The following table lists the system board jumpers and their settings. System-Board Jumper Settings Jumper Setting PSWD Description (default) Password features are enabled. Password features are disabled.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Installing and Configuring Software See "Resources and Support Tools" for a list of software resources available to you from Dell, including drivers, utilities, documentation, and operating system backups. Before installing software that was not provided with your Dell computer, check the software for viruses with virus-scanning software.
Microsoft® Windows® and Windows NT® provide a TSP called Unimodem, which is a "universal" modem service provider that supports a wide range of commonly used modems. For more information on Unimodem, see your Windows documentation. When using a TAPI device other than a modem, such as a Private Branch Exchange (PBX) or a voice processing card, you will need a TSP provided by the manufacturer of the device.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 Rotate the power supply back into position, making sure that the securing tab snaps into place. 7 Replace the computer cover. 8 Reconnect your computer and peripherals to an electrical outlet, and then turn them on. 9 Install the appropriate TSP for the TAPI device. See the manufacturer’s documentation and your Windows documentation for more information.
7 Replace the computer cover. 8 Reconnect your computer and peripherals to an electrical outlet, and then turn them on. 9 Install the appropriate TSP for the TAPI devices. See the manufacturer’s documentation and your Windows documentation for more information. Power Management Your computer can be set to use less power when you are not working. You control the power usage through the operating system (OS) installed on your computer and certain option settings in system setup.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Shutdown. This sleep state removes all power from the system except a small auxiliary amount. As long as the computer remains connected to an electrical outlet, it can be automatically or remotely started. For example, the Auto Power On feature allows the computer to automatically start at a time you specify in system setup.
Dell System Utilities If you received your computer from Dell with the operating system preinstalled, Dell also installed the system utilities. If you are reinstalling the operating system, you also need to reinstall the system utilities on your computer. The utilities are available on the Dell ResourceCD and from the Dell support website. See "Finding Information and Assistance" for more information.
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SECTION 3 Installing Upgrades Computer Cover Interior Service Label Power Supply Front Panel (Mini Tower Chassis Only) System Memory Disk Drives and Media AGP Card Brace (Mini Tower Chassis Only) Expansion Cards System Battery w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Computer Cover Removing the Computer Cover CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer." 1 Turn off the computer and peripherals, and disconnect them from their electrical outlets. 2 If installed, remove the padlock from the padlock ring on the back panel. 3 Remove the computer cover.
C o v e r R e l e a s e M e c h a n i s m ( M i n i To w e r C h a s s i s ) b Press the cover release button located at the bottom-left corner of the front panel (see the following figure). c Rotate the bottom of the cover outward, away from the chassis.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m R e m o v i n g t h e C o v e r ( M i n i To w e r C h a s s i s ) cover release button d Lift the cover away from the chassis. e Turn the computer on its right side before you begin working inside the chassis. If your computer is a desktop chassis, perform the following steps: 56 Ins ta l l i n g Up g r a d es a Press the two cover release buttons located on the left and right sides of the cover (see the following figure).
Removing the Cover (Desktop Chassis) padlock ring cover release buttons (2) D c Lift the cover away from the chassis. Replacing the Computer Cover 1 Check all cable connections and fold cables out of the way so that they do not catch on the computer cover. Ensure that cables are not routed over the drive cage—they will prevent the cover from closing properly. 2 Ensure that no tools or extra parts (including screws) are left inside the computer chassis. 3 Replace the computer cover.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m ensure that the securing hooks at the bottom of the cover click into place. R e p l a c i n g t h e C o v e r ( M i n i To w e r C h a s s i s ) hook recessed slot c Slide the two parts of the padlock ring together to lock the cover release mechanism. If your computer is a desktop chassis, perform the following steps: 58 Ins ta l l i n g Up g r a d es a Hold the cover at a slight angle as shown in the following figure.
c Rotate the cover downward and into position. Ensure that the two cover release buttons click into place. Replacing the Cover (Desktop Chassis ) recessed slots (3) cover release buttons (2) hooks (3) Interior Service Label A service label affixed to the inside of your computer cover indicates the location of system board components and connectors.
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Power Supply To access some of the components on the system board, you may need to rotate the system power supply out of the way. CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer." 1 Turn off the computer and peripherals, disconnect them from their electrical outlets, wait at least 5 seconds, and then remove the computer cover. 2 Ensure that the AC power cable is disconnected from the AC power receptacle on the back of the power supply.
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Rotating the Power Supply (Desktop Chassis) securing tab power supply AC power cable release latch When you have finished accessing components on the system board, rotate the power supply back to its original position until the release latch snaps into the securing tab. Front Panel (Mini Tower Chassis Only) CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer." To remove the front panel, you first must remove the computer cover.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m R e m o v i n g t h e F r o n t P a n e l ( M i n i To w e r C h a s s i s ) front-panel latches (2) front-panel release button front-panel tabs (2) retaining hooks (2) While pressing the front-panel release button, rotate the top of the panel outward, away from the chassis. Lift the panel away from the chassis. To replace the front panel, fit the two front-panel retaining hooks into the recessed slots at the bottom of the chassis.
System Memory Your computer supports Rambus dynamic random-access memory (RDRAM) Rambus in-line memory modules (RIMMs) in 64-, 128-, 256-, and 512-megabyte (MB) capacities (see "Sample Memory Module Configurations"). Each socket that does not contain a RIMM must contain a Rambus continuity RIMM (CRIMM). To locate the RIMM sockets on the system board, see "System Board Components.
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1 Turn off the computer and peripherals, disconnect them from their electrical outlets, wait at least 5 seconds, and then remove the computer cover. 2 Rotate the power supply away from the system board. 3 If necessary, remove any modules (RIMMs or CRIMMs) that occupy sockets in which you plan to install the upgrade modules. NOTE: The system supports no more than a total of 64 memory devices on all installed RIMMs.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Removing a Memory Module NOTICE: Before disconnecting a peripheral from the system or removing a component from the system board, verify that the standby power indicator on the system board has turned off. To locate this indicator, see "System Board Components." NOTICE: To avoid damage to the memory module, press the securing clips with equal force applied at each end of the socket.
3 Press the module straight down into the socket until the securing clips snap into place at the ends of the module. Installing a Memory Module securing clips (2) slots (2) Disk Drives and Media Installing a CD, Zip, or Other Externally Accessible Drive in a Mini Tower Chassis CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m R e m o v i n g a D r i v e B r a c k e t ( M i n i To w e r C h a s s i s ) bracket tabs (2) If a drive is already installed in the bay and you are replacing it, disconnect the DC power cable and interface cable from the back of the drive before removing the bracket from the bay.
be aligned and the tabs on the front of the bracket should be flush with the front of the drive (see the following figure). Attaching a Drive Bracket to the New Drive drive bracket tabs (2) drive bracket screws (4) To further ensure proper positioning of the drive in the chassis, insert and tighten all four screws in the order in which the holes are numbered (the holes are marked "1" through "4").
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m I n s t a l l i n g t h e D r i v e B r a c k e t ( M i n i To w e r C h a s s i s ) drive/bracket assembly bracket tabs (2) 8 Connect the interface cable for the drive. See "Attaching Drive Cables (Mini Tower Chassis)." NOTICE: To avoid possible damage, you must match the colored strip on the interface cable with pin 1 on both the drive and system board connectors.
A t t a c h i n g D r i v e C a b l e s ( M i n i To w e r C h a s s i s ) power input connector DC power cable secondary system board EIDE connector interface connector interface cable 10 Ensure that all cables are firmly connected. Fold cables out of the way to provide airflow for the fan and cooling vents. 11 If the chassis drive bay was previously empty, remove the corresponding insert from the front panel. Hold the front panel with the outside facing you.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 13 Replace the computer cover, reconnect the computer and peripherals to their electrical outlets, and turn them on. NOTE: If enabled, the Chassis Intrusion option will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed. 14 If the drive you installed is a hard drive, enter system setup, and update the drive settings.
3 Remove the drive bracket from the chassis drive bay you want to use. Squeeze together the metal tabs that extend from each side of the drive bracket, and pull the bracket out of the bay (see the following figure). Removing a Drive Bracket (Desktop Chassis) bracket tabs (2) If a drive is already installed in the bay and you are replacing it, disconnect the DC power cable and interface cable from the back of the drive before removing the bracket from the bay.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m See the documentation that accompanied the drive to verify that the drive is configured for your computer. Change any settings necessary for your configuration. 5 Attach the new drive to the drive bracket. Turn the drive upside down, and fit the bracket on the drive so that the screw holes align.
To further ensure proper positioning of the drive in the chassis, insert and tighten all four screws in the order in which the holes are numbered (the holes are marked "1" through "4"). 6 Slide the new drive/bracket assembly into the drive bay until both drive bracket tabs snap securely into place (see the following figure). Installing the Drive Bracket (Desktop Chassis) drive/bracket assembly bracket tabs (2) 7 Connect the interface cable for the drive. See "Attaching Drive Cables (Desktop Chassis).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m board. For more information, see "EIDE Device Installation Guidelines." b 8 If you are installing a SCSI device, ensure that the SCSI interface cable is properly connected to the interface connector on the SCSI controller board. For more information, see "SCSI Device Installation Guidelines." Connect a DC power cable to the power input connector on the back of the drive (see the following figure).
11 Replace the computer cover, reconnect the computer and peripherals to their electrical outlets, and turn them on. NOTE: If enabled, the Chassis Intrusion option will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed. 12 If the drive you installed is a hard drive, enter system setup, and update the drive settings. After you update the system settings, exit system setup and reboot the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Remove the front panel. 4 Remove the drive bracket from the chassis. Pull the drive door forward and down until the hard-drive bracket is ejected halfway out of the chassis (see the following figure). Then grasp the bracket and pull it completely out of the chassis.
remove the four screws that secure the drive in the bracket (see the following figure). 5 Unpack the drive and prepare it for installation. NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. See the documentation that accompanied the drive to verify that the drive is configured for your computer. Change any settings necessary for your configuration.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: Orient the drive in the bracket so that its bottom will face the left side of the chassis when the bracket is installed in the chassis. 8 Reinstall the hard-drive bracket in the chassis (see the following figure). Insert the drive bracket into the chassis, sliding it in until the tabs snap into place. Rotate the drive door upward to the chassis until it snaps securely into place.
I n s t a l l i n g t h e H a r d - D r i v e B r a c k e t ( M i n i To w e r C h a s s i s ) drive cage bracket tabs (2) drive bracket 9 Connect the interface cable for the drive. See "Attaching Hard-Drive Cables (Mini Tower Chassis)." NOTICE: To avoid possible damage, you must match the colored strip on the interface cable with pin 1 on both the drive and system board connectors.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 10 84 Ins ta l l i n g Up g r a d es a If you are installing an EIDE device, ensure that the IDE interface cable is properly connected to the EIDE connector on the system board. For more information, see "EIDE Device Installation Guidelines." b If you are installing a SCSI device, ensure that the SCSI interface cable is properly connected to the interface connector on the SCSI controller board.
A t t a c h i n g H a r d - D r i v e C a b l e s ( M i n i To w e r C h a s s i s ) power input connector DC power cable primary system board EIDE connector interface connector interface cable 11 Ensure that all cables are firmly connected. Fold cables out of the way to provide airflow for the fan and cooling vents. 12 Ensure that the control panel cable is firmly connected to the system board. The control panel contains the hard-drive activity indicator.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 13 Replace the front panel. 14 Replace the computer cover, reconnect the computer and peripherals to their electrical outlets, and turn them on. NOTE: If enabled, the Chassis Intrusion option will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed. 15 Enter system setup, and update the drive settings. After you update the system settings, exit system setup and reboot the computer.
Removing the Hard- Drive Bracket (Desktop Chassis) screw hooks (3) hard-drive bracket If a drive is already installed in the bracket, disconnect the DC power cable and interface cable from the back of the drive before removing the bracket from the chassis. To remove the old drive from the bracket, remove the four screws that secure the drive in the bracket (see the following figure). 4 Unpack the drive and prepare it for installation.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 Align the screw holes of the drive and bracket, and secure the drive in the bracket using the screws that came with the upgrade kit (see the following figure). Installing a Hard Drive in the Bracket (Desktop Chassis) drive bracket drive screws (4) NOTE: Orient the drive in the bracket so that its bottom will face the left side of the chassis when the bracket is installed in the chassis.
bay is engaged. Replace the screw holding the drive bracket to the drive bay. Installing the Hard-Drive Bracket (Desktop Chassis) screw hooks (3) hard-drive bracket latch 8 Connect the interface cable for the drive. See "Attaching Hard-Drive Cables (Desktop Chassis)." NOTICE: To avoid possible damage, you must match the colored strip on the interface cable with pin 1 on both the drive and system board connectors.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 9 Connect a DC power cable to the power input connector on the back of the drive (see the following figure). Attaching Hard-Drive Cables (Desktop Chassis) DC power cable power input connector interface connector interface cable primary system board EIDE connector 10 Ensure that all cables are firmly connected. Fold cables out of the way to provide airflow for the fan and cooling vents.
ALERT! Cover was previously removed. 13 Enter system setup, and update the drive settings. After you update the system settings, exit system setup and reboot the computer. 14 Partition and logically format the drive before proceeding to the next step. See the operating system’s documentation for instructions. 15 Run the Dell Diagnostics to test the drive. 16 If the hard drive you installed is the primary drive, install the operating system on the drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m To locate the EIDE interface connectors on the system board, see "System Board Components.
NOTE: There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number. SCSI devices installed by Dell are configured correctly during the manufacturing process. You do not need to set the SCSI ID for these SCSI devices. If you attach additional optional SCSI devices, refer to the documentation for each device for information about setting the appropriate SCSI ID number.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • After installing a SCSI hard drive, Primary Drive 0 and Primary Drive 1 should be set to None in system setup. If you have any EIDE devices on the second EIDE channel, such as a CD or tape drive, Secondary Drive 0 and/or Secondary Drive 1 should be set to Auto. • You may need to use programs other than those provided with the operating system to partition and format SCSI hard drives.
R e m o v i n g t h e A G P C a r d B r a c e ( M i n i To w e r C h a s s i s ) expansion-card guide Front of Computer AGP card brace screw tab slot 3 Rotate the brace up until it disengages from the card guide at the front of the chassis. Then lift the brace away from the chassis. To replace the AGP card brace, perform the following steps: 1 Insert the tab on one end of the brace into the slot on the card guide at the front of the chassis. See "Removing the AGP Card Brace (Mini Tower Chassis).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Expansion Cards The system provides expansion slots for the following cards: • Up to five 32-bit, 33-megahertz (MHz) Peripheral Component Interconnect (PCI) expansion cards. • One 32-bit AGP card. The expansion slot supports AGP 4x or 2x Pro50 modes operating at 1.5 volts (V). See "Expansion Card Types" for examples of these cards. NOTE: 3.3-volt-only AGP cards are not supported.
E x p a n s i o n C a r d Ty p e s 32-bit PCI card AGP 4x card AGP 4x Pro50 card Installing an Expansion Card CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer." 1 Turn off the computer and peripherals, disconnect them from their electrical outlets, wait at least 5 seconds, and then remove the computer cover. 2 Prepare the expansion card for installation.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 Remove the screw that secures the expansion-slot filler bracket to the chassis, and remove the bracket from the chassis (see the following figure). Save the screw to use when installing the expansion card later in this procedure. Removing the Fil ler Bracket screw filler bracket CAUTION: Some network interface controllers (NICs) automatically start up the system when they are connected to a network.
NOTE: The procedure for installing an expansion card in the desktop chassis is the same as that for the mini tower. Installing an Expansion Card screw bracket expansion card card edge connector card connector NOTICE: An AGP Pro50 card may use multiple screws on its bracket. Install all screws on the expansion card’s bracket. 6 Secure the card's bracket to the chassis with the screw you removed in step 4. 7 Connect any cables that should be attached to the card.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 9 Replace the computer cover, reconnect the computer and peripherals to their electrical outlets, and turn them on. NOTE: If enabled, the Chassis Intrusion option will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed. 10 11 If you installed a sound card, perform the following steps: a Enter system setup, select Integrated Devices and change the setting for Sound to Off.
5 Grasp the card by its top corners, and ease it out of its connector. 6 If you are removing the card permanently, install a filler bracket in the empty card-slot opening, using the screw you removed in step 4. If you need a filler bracket, contact Dell and order part number 81808. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: If your Dell microprocessor upgrade kit includes a replacement voltage regulator module (VRM), follow the instructions in the documentation that came with the upgrade kit. CAUTION: The processor can get very hot during system operation. Be sure that the processor has had sufficient time to cool before you touch it. CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer.
R e m o v i n g t h e A i r f l o w S h r o u d ( M i n i To w e r C h a s s i s ) release tabs (2) anchor tabs (3) airflow shroud microprocessor with heat sink Ins ta l l i n g U p gr a d e s 103
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Removing the Air fl ow Shroud (Desktop Chassis) anchor tabs (3) airflow shroud microprocessor with heat sink 4 5 104 Ins ta l l i n g Up g r a d es Remove the microprocessor heat sink: a For each of the metal clips that secure the heat sink to the microprocessor, press down on the clip’s latch to release it from the heat-sink retention base. Then lift the clip away from the heat sink (see the following figure).
NOTE: Your microprocessor upgrade kit should include a replacement microprocessor heat sink and two replacement securing clips. NOTICE: Do not discard the original microprocessor heat sink or securing clips unless you are installing a microprocessor upgrade kit from Dell. If you are not installing a microprocessor upgrade kit from Dell, reuse the original heat sink and securing clips when replacing the microprocessor.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Your microprocessor uses a zero insertion force (ZIF) socket with a lever-type handle that secures or releases the microprocessor. To remove the microprocessor, pull the socket lever straight up until the microprocessor is released. Then remove the microprocessor from the socket (see the following figure).
NOTE: Pin 1 of the microprocessor is indicated by a small dot or a triangle in one corner of the microprocessor. Pin 1 of the socket is indicated by a small triangle in one corner of the socket. See "Replacing the Microprocessor." c Carefully set the microprocessor in the socket and press it down lightly to seat it. d Rotate the socket lever back toward the socket until it snaps into place, securing the microprocessor.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: If you are not installing a microprocessor upgrade kit from Dell, reuse the original heat sink and securing clips when replacing the microprocessor. 9 a Remove the film covering the thermal grease on the bottom of the heat sink. b Lower the heat sink to the microprocessor so that the heat sink fits in the heat sink retention base.
Time-of-day not set - please run SETUP program or Invalid configuration information please run SETUP program or Strike the F1 key to continue, F2 to run the setup utility CAUTION: There is a danger of the new battery exploding if it is installed incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Replacing t he Syst em Batt er y battery battery socket 5 Replace the computer cover, reconnect the computer and peripherals to their electrical outlets, and turn them on. NOTE: If enabled, the Chassis Intrusion option will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed. 6 Enter system setup and enter the current time and date. Then exit system setup and save the information.
SECTION 4 Te c h n i c a l Specifications w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Processor Microprocessor type Intel® Pentium® 4 microprocessor. Design provides for future Dellsupported upgrades. A slower compatibility speed can be set through system setup.
Audio Audio type Soundblaster emulation Audio controller Analog Devices AD1885 AC97 Codec Stereo conversion 16 bits (analog-to-digital and digital-to-analog) Interfaces: Internal PCI bus/AC97 External line-in jack; line-out/speaker jack; microphone jack Expansion Bus Bus types PCI and AGP Bus speed PCI: 33 MHz AGP: 66 MHz PCI expansion-card connectors five PCI expansion-card connector size 120 pins PCI expansion-card connector data width 32 bits (maximum) AGP expansion-card connectors one
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Controls and Indicators Reset control push button Power control push button Power indicators green indicator; blinking green in sleep state; dual-color indicator on front panel—green for power, yellow for diagnostics Hard-drive access indicator green indicator Link integrity and speed indicator (on integrated NIC connector) green indicator for 10-Mb operation; orange indicator for 100-Mb operation Activity indicator (on NIC connector) yellow indicator Power DC power supply: Wattage 330 watts (W
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Environmental Temperature: Operating 10° to 35°C (50° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 gravities (G) at 3 to 200 Hz at 0.5 octave/minute (min) Storage 0.5 G at 3 to 200 Hz at 1 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 20 inches/second (sec) (50.
SECTION 5 Solving Problems Before You Begin Dell Diagnostics Messages and Codes Software Problems w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Before You Begin This section describes system and software problems, offers corrective actions, describes the Dell Diagnostics utility, and provides system messages and codes. Before you call Dell for technical assistance, complete the following tasks to help you resolve computer problems: • Read "About Your Computer," including "Finding Information and Assistance." • Read "Safety First—For You and Your Computer.
Solving Problems Problem Action Computer is dropped or damaged See "Repairing a Dropped or Damaged Computer" Hardware devices conflict See "Hardware Conflicts" System memory amount is not correct See "System Memory Problems" System board malfunctions See "System Board Problems" System board is damaged See "Reset Corrupted BIOS Settings" An error message See "Messages and Codes" A series of beeps on system startup See "Messages and Codes" Power Problems The power indicator on the front panel
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Connect the computer power cable directly to an electrical outlet to ensure that the computer turns on. Do not connect it to a power protection device, uninterruptible power supply (UPS), power strip, or extension cord. • Ensure that all power cables are firmly connected, verifying that each power cable is adequately connected at the computer device and to the electrical outlet.
Monitor Indicator Codes Monitor Indicator Code Cause Solid green Power is on, and the monitor is receiving video input from the computer. The system is operating normally. Solid yellow Power is on, but the monitor is not receiving video input from the computer. Basic Checks: • Run the monitor self-test as instructed in the monitor user’s guide. • Connect the monitor power cable directly to an electrical outlet to ensure that the monitor turns on.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 2 Allow 1 minute for the computer to initialize its components, and then adjust the monitor's brightness and contrast controls. Is the monitor readable? Yes. The problem is resolved. No. Go to step 3. 3 Turn off nearby fans, lights, lamps, or other electrical devices. Is the monitor readable? Yes. One or more of those devices was causing interference. The problem is resolved. No. Go to the next question.
• If the monitor display is blank, the computer may be in suspended, or hibernate, state. Push and release the power button, move the mouse, or press a key on the keyboard to bring the computer out of the suspended state. • Disconnect the monitor interface cable from the computer and check the cable connector for bent or broken pins. Check for damaged or frayed cables. • If the monitor interface cable is not damaged, ensure that it is firmly connected to the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Is the monitor readable? Yes. The monitor is working properly. There may be a problem with the video card in the original computer. Go to step 5. No. The monitor may be defective. See "Monitor Problems." 5 Turn off the computer and monitor, wait at least 30 seconds, and disconnect the monitor. Connect the monitor back to the original computer, and then turn them on. 6 Turn off nearby fans, lights, lamps, or other electrical devices.
– Ensure that external audio devices are connected to the microphone, line-out/speaker, or line-in connectors on the system back panel. – Ensure that the speaker cable is firmly connected to the computer. – Test the electrical outlet: verify that the speakers are connected to a working electrical outlet. – Ensure that the speakers are turned on.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Is the device working properly? Yes. The problem is resolved. No. Go to step 3. 3 Run the Misc. PCI Devices tests in the Dell Diagnostics. Did the tests complete successfully? Yes. The controller is working properly. Go to the next question. No. Contact Dell for technical assistance. Do you have a set of headphones? Yes. Go to step 4. No. Contact Dell for technical assistance. 4 Connect the headphones to the line-out/speaker jack.
Yes. The problem is resolved. No. Go to step 2. 2 Run the printer's self-test. Does the self-test complete successfully? Yes. Go to step 3. No. The printer is probably defective. If you bought the printer from Dell, contact Dell for technical assistance. If you did not, take it to an authorized service center for repair. 3 Try to print again. Does the print operation complete successfully? Yes. The problem is resolved. No. Contact Dell for technical assistance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • If the cable is not damaged, ensure that it is firmly connected to the computer. • Test the electrical outlet. Verify that the device is connected to a working electrical outlet. • Verify that the device is turned on. • Check for interference: electrical appliances on the same circuit or operating in close proximity to the computer can cause interference.
No. Go to step 4. 4 Turn off the computer and the device, swap the device's cable with a known working cable, and then turn on the computer and the device. Is the device working properly? Yes. You need a new device cable. Contact Dell for technical assistance. No. Go to step 5. 5 Turn off the computer and the device, swap the device with a comparable working device, and then turn on the computer and the device. Is the device working properly? Yes. You need a new device.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m No. Go to step 2. 2 If you are using a PS/2 mouse, run the Mouse test in the Pointing Devices device group in the Dell Diagnostics. Did the tests complete successfully? Yes. Go to the next question. No. Contact Dell for technical assistance. Do you have another computer that is working properly? Yes. Go to step 3. No. Go to the next question. Do you have another mouse that is working properly? Yes.
• Ensure that the cable is firmly connected to the computer. • If you are using a USB keyboard, ensure that you connect to one of the Port 1 USB connectors on the system back panel (see "Back-Panel Connectors and Indicators"). • If you are using a PS/2 keyboard that can be configured with various switch settings, ensure that the switch is set to PS/2, Enhanced XT/AT, or PC/AT. The switch settings are usually on the bottom of the keyboard, sometimes behind a panel.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Yes. Turn off the computer, wait at least 30 seconds, and disconnect the keyboard. Go to step 6. No. Contact Dell for technical assistance. 4 Turn off the original computer, wait at least 30 seconds, and disconnect the keyboard. 5 Turn off your other computer, wait at least 30 seconds, and disconnect its keyboard. Connect the keyboard from the original computer, and then turn the computer on. Is the keyboard working properly? Yes.
• Try a different diskette in the drive. If the new diskette works, the original one may be defective. • Test the diskette drive access indicator by using one of the following methods: – Using MS-DOS®, insert a diskette into the drive, type dir a: at the prompt, and press . – Using Microsoft Windows or Windows NT®, insert a diskette into the drive, open My Computer from the desktop, and double-click the diskette drive icon. • Check the settings in system setup.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Yes. See "System Messages" for an explanation of the message, and then go to step 5. No. The problem is resolved. 5 Insert a bootable diskette into the diskette drive and reboot the computer. Does the drive boot the operating system? Yes. The problem is probably resolved. If you continue to experience trouble, contact Dell for technical assistance. No. Contact Dell for technical assistance.
Yes. The problem is resolved. No. Go to step 2. 2 Test the hard drive by using one of the following methods: • For MS-DOS, run the ScanDisk utility by typing scandisk x: at an MS-DOS prompt, where x is the hard drive letter, and press . • For Microsoft Windows, run the ScanDisk utility by clicking the Start button, pointing to Run, typing scandskw, and clicking OK.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 Turn off the computer and peripherals, disconnect them from their electrical outlets, wait at least 5 seconds, and then remove the computer cover. 5 Ensure that the DC power cables from the power supply are firmly connected to the connectors on each drive. Also verify that the interface cable for each drive is firmly connected to the drive and to the system board. 6 Ensure that the control panel cable is firmly connected to the system board.
Battery Problems If an error message indicates a problem with the battery or if configuration information is lost from system setup when the computer is turned off, the battery may be defective. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Expansion-Card Problems If an error message indicates an expansion-card problem or if an expansion card seems to perform incorrectly or not at all, the problem could be a faulty connection, a conflict with software or other hardware, or a faulty expansion card. Fill out the Diagnostics Checklist as you perform the following steps. CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer.
No. You may have a faulty expansion card. Go to step 8. 8 Turn off the computer and peripherals, disconnect them from their electrical outlets, wait at least 5 seconds, and then remove the computer cover. 9 Remove all expansion cards except the video card. NOTE: If your primary hard drive is connected to a drive controller card and not one of the system board enhanced integrated drive electronics (EIDE) connectors, leave the drive controller card installed in the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • If you are using a modem and a network adapter, ensure that the modem cable is not connected to the network adapter. • Disconnect the network cable from the computer and check the cable connector for bent or broken pins. Check for damaged or frayed cables. • If the cable is not damaged, ensure that it is firmly connected to the computer. • Ensure that a hardware conflict does not exist between devices.
Yes. The problem is resolved. No. Go to step 5. 5 Turn off the computer, swap the network cable with a known working cable, and then turn on the computer. Is the computer working properly? Yes. You need a new network cable. Contact Dell for technical assistance. No. Contact Dell for technical assistance. Recover From a Program That Is Not Responding 1 Press . Did the Close Program window appear? Yes. Go to step 2. No. Skip to step 4. 2 Click the program that no longer responds.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Unplug the AC power cable from the computer, wait approximately 30 seconds, and plug in the AC power cable. 4 Press the power button to turn on the computer. NOTICE: If your computer is not responding, turning off power or unplugging the power cord should be done only as a last resort. Doing so can cause problems with system settings and configuration.
7 Reinstall all expansion cards. 8 If you have a mini tower chassis, replace the AGP card brace. 9 Replace the computer cover, reconnect the computer and peripherals to their electrical outlets, and turn them on. 10 Run the System Board Devices test group in the Dell Diagnostics. Did any of the diagnostics tests fail? Yes. Contact Dell for technical assistance. No. The problem is resolved.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Symptoms: • System hangs or locks up, particularly while using a specific device. • Memory parity errors occur on parity-enabled systems. • Noise or other problems from sound cards. • Unintelligible characters printed on the printer. • Mouse pointer hangs and will not move or moves in a stuttering fashion. • Messages stating that the computer is not operating at maximum performance.
• Restart the computer. If the problem still exists after you complete the basic checks, fill out the Diagnostics Checklist as you perform the following steps. CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer." 1 Reboot the computer. Does the random access memory (RAM) count displayed correctly match the actual amount of memory installed in the computer? Yes. The computer needed to update the memory count. The problem is resolved. No. Go to step 2.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Check the diagnostic indicators to see if the specific problem is identified. • Ensure that a voltage regulator module (VRM) is installed for the microprocessor. • If a system message indicated a problem with the microprocessor, the processor may need to be replaced. • Run the System Board Devices and Processor Cache test groups in the Dell Diagnostics. • Reseat the microprocessor. • Reseat the VRM.
6 Ensure that the microprocessor fan cables are firmly connected to the connectors on the system board. 7 Remove and install the VRM. 8 Replace the computer cover. 9 Stand the computer upright. 10 Reconnect the computer and devices to their electrical outlets, and turn them on. Is the computer working properly? Yes. The problem is resolved. No. Contact Dell for technical assistance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m No. Go to step 5. 5 Perform the procedure in "Expansion-Card Problems." Is the computer working properly? Yes. The problem is resolved. No. Go to step 6. 6 Perform the procedure in "Keyboard Problems." Is the computer working properly? Yes. The problem is resolved. No. Go to step 7. 7 Perform the procedure in "Reset Corrupted BIOS Settings." Is the computer working properly? Yes. The problem is resolved. No.
NOTE: If you do not have a spare jumper, you can use the PSWD jumper. However, ensure that you install the PSWD jumper back on the PSWD pins before you turn on the computer. 4 Replace the computer cover. 5 Reconnect the computer and peripherals to their electrical outlets, and turn them on. 6 Enter system setup and change the configuration information appropriate for your computer. After you change the system settings, exit system setup and reboot the computer. Is the computer working properly? Yes.
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NOTE: Write down your current boot sequence in case you want to restore it after running the Dell Diagnostics. 5 Press to exit system setup and save your changes. The computer reboots and the Dell logo screen appears followed by a list of the available languages. NOTE: If you are starting the ResourceCD for the first time on this computer, the ResourceCD Installation window opens to inform you that the ResourceCD is about to begin installation. Click OK to continue.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m For more information on this utility, refer to the 3Com documentation provided with your computer. • Option 6 – RAID Configuration Utility: Configures the redundant arrays of independent disks (RAID) subsystem, if a RAID controller is installed in your computer NOTICE: This utility can cause data loss if used improperly. For more information on this utility, refer to the Adaptec RAID documentation provided with your computer.
8 • Program Options: Allows you to change the settings of the Dell Diagnostics. • Exit to MS-DOS: Exits to the MS-DOS prompt. Select the type of tests to perform: • To perform a quick check of your computer or a specific device, select Quick Tests from the Test All Devices or Test One Device option. Quick Tests runs only the tests that run fast and do not require user interaction. Dell recommends that you choose Quick Tests first to increase the odds of tracing the source of the problem quickly.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m A d v a n c e d Te s t i n g S c r e e n NOTE: The groups and devices listed in your screen can vary somewhat based on the components installed in your computer. Information in the Advanced Testing screen is presented as follows: • Device Groups — lists the diagnostic test groups in the order they will run if you select All from the Run tests menu option. To select a test device group, press the up- or down-arrow key to highlight the group.
To select a menu option, press the left- or right-arrow key to highlight the option and press , or press the key that corresponds to the highlighted letter in the category title. NOTE: The options displayed on your screen should reflect the hardware configuration of your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Messages If you receive a system message, see the following table for suggestions on resolving problems indicated by the message. The system messages are listed alphabetically.
System Messages (continued) Message Cause Action Alert! System fan not detected. No system fan is installed; system fan Ensure that an operational system fan is has failed; system fan is not installed and connected to the system connected to the system board. board. Alert! Uncorrectable memory error previously detected in XXXXh. Faulty or improperly seated Rambus See "System Memory Problems" and in-line memory modules (RIMMs) or "System Board Problems." defective system board.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Messages (continued) Message Cause Action Diskette drive 0 seek failure A cable may be loose, or the system configuration information may not match the hardware configuration. See "Diskette Drive Problems." Diskette drive 1 seek failure Diskette read failure A cable may be loose, or the diskette See "Diskette Drive Problems." may be faulty. Diskette subsystem reset failed The diskette drive controller may be faulty.
System Messages (continued) Message Cause Keyboard clock line failure A cable or connector may be loose, or See "Keyboard Problems." the keyboard or keyboard/mouse controller may be faulty. Keyboard controller failure Action Keyboard data line failure Keyboard failure Keyboard stuck key failure Memory address line failure at address, read value expecting value One or more RIMMs may be faulty or See "System Memory Problems." improperly seated.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Messages (continued) Message Cause Action No boot sector on hard drive The system configuration information in system setup may be incorrect, or the operating system may be corrupted. Enter system setup, check the system configuration information for the hard drive, and if necessary, correct the information. If the message persists, reinstall your operating system. See the documentation that came with your operating system.
System Messages (continued) Message Cause Action Sector not found The operating system is unable to See "Diskette Drive Problems" and "Hard locate a sector on the diskette or hard Drive Problems." drive. Seek error The operating system is unable to If the error is on the diskette drive, try a find a specific track on the diskette or different diskette in the drive. hard drive. Shutdown failure A chip on the system board might be Run the System Board Devices tests in the malfunctioning.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Beep Codes When errors occur during a boot routine that cannot be reported on the monitor, your computer may emit a beep code that identifies the problem. The beep code is a pattern of sounds: for example, one beep, followed by a second beep, and then a burst of three beeps (code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access memory (NVRAM).
System Beep Codes (continued) Code Cause Action 3-1-1 Slave DMA register failure Run the System Board Devices tests in the Dell Diagnostics, if possible. 3-1-2 Master DMA register failure Run the System Board Devices tests in the Dell Diagnostics, if possible. 3-1-3 Master interrupt mask register failure Contact Dell for technical assistance. 3-1-4 Slave interrupt mask register failure Contact Dell for technical assistance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Beep Codes (continued) Code Cause Action 4-4-1 Serial or parallel port test failure Run the Serial Ports and the Parallel Ports tests in the Dell Diagnostics. 4-4-2 Failure to decompress code to shadowed memory Run the System Board Devices tests in the Dell Diagnostics.
Diagnostic Indicators Indicators are located on the front panel and back panel of the chassis. These indicators communicate diagnostic codes that can help you solve problems with your computer. CAUTION: Before servicing any components inside your computer, see "Safety First—For You and Your Computer." Front-Panel Indicators The following table lists the codes for the front panel diagnostic indicators, gives probable causes, and suggests corrective actions.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Front-Panel Diagnos tic Indicator Codes (continued) Power Indicator Code Hard Drive Cause Indicator Code Corrective Action Blinking yellow Solid green Voltage regulator failure on the system board. Check the diagnostic indicator codes to see if the specific problem is identified. Also, see "System Board Problems." Solid green and a N/A beep code during POST A problem was detected while the BIOS was executing.
The following table lists the codes for the back-panel diagnostic indicators, gives probable causes, and suggests corrective actions. The indicator patterns are shown as they appear on the back of your computer. The indicators are labeled to help you match the pattern on your computer with one of the patterns shown in the table. Back-Panel Diagnos tic Indicator Codes Indicator Pattern Cause Action Normal off condition or start-up default Ensure that the front-panel power indicator is on.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Back-Panel Diagnos tic Indicator Codes (continued) Indicator Pattern Cause Action Possible memory failure Perform the procedure in "System Memory Problems." Possible expansion card failure or conflict Perform the procedure in "Expansion-Card Problems" and see "Hardware Conflicts." Possible video card failure Reseat the video card, and restart the system to retest.
Back-Panel Diagnos tic Indicator Codes (continued) Indicator Pattern Cause Action Possible system board resource and/or hardware failure Perform the procedure in "System Board Problems" and see "Hardware Conflicts." Possible expansion card failure or conflict Perform the procedure in "Expansion-Card Problems" and see "Hardware Conflicts." Possible system board resource and/or hardware failure Perform the procedure in "System Board Problems" and see "Hardware Conflicts.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m S N M P P l a t f o r m E v e n t Tr a p s ( c o n t i n u e d ) Description Code Temperature failure 02 03 01 06 01 Invalid password 02 03 06 6f 01 Voltage failure 02 03 02 06 01 SOS enable / PC presence 02 03 25 6f 00 Software Problems This section provides general guidelines for analyzing software problems.
• After you have checked the software installation diskettes or CDs with a virus-scanning application program, you should disable the virusscanning application program before installing the software. You should also disable any other application programs that are "hidden," or operate in the background. • Verify that the program’s device drivers do not conflict with certain application programs.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Error Messages Error messages are produced by the operating system, an application program, or the computer. "Messages and Codes" discusses error messages that are generated by the operating system. If you receive an error message that is not listed in "Messages and Codes," check your computer or application program documentation. Device Drivers Programs that use specialized subroutines called device drivers can also cause problems with your system.
Program Conflicts Some programs may leave portions of their setup information behind, even though you have exited from them. As a result, other programs cannot run. Rebooting your system can confirm whether these programs are causing the problem. Memory Address Conflicts Memory address conflicts occur when two or more devices try to access the same address in the upper memory blocks (UMB).
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The system automatically flashes the BIOS from the diskette. 6 When the system begins to restart and the Dell logo screen appears, remove the diskette from the diskette drive so that the system does not boot from the diskette again.
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SECTION 6 Getting Help Help Overview Dell Contact Numbers w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Help Overview This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to contact Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "Solving Problems." 2 Run the Dell Diagnostics. 3 Make a copy of the Diagnostics Checklist, and fill it out.
World Wide Web The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information. You can access Dell’s support website at http://support.dell.com. To select your country, click the map that appears. The Welcome to support.dell.com page opens.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m AutoTech Service Dell’s automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers. When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service.
To contact Dell’s technical support service, see "Before You Call" and then call the number for your country as listed in "Dell Contact Numbers." Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see "Dell Contact Numbers.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist below.
Diagnostics Checklist Name: _____________________________________________________ Date: ______________________________ Address: ___________________________________________________ Phone number: ______________________ Service tag (bar code on the back of the computer): ______________________________________________________ Express Service Code: _____________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): _________
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell Contact Numbers The following table provides country-specific access codes and telephone numbers, websites, and email addresses that you can use to contact Dell. The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Belgium (Brussels) Technical Support 02 481 92 88 International Access Code: 00 Customer Care 02 481 91 19 Country Code: 32 Home/Small Business Sales City Code: 2 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 toll free: 0800 16884 Website: http://support.euro.dell.com E-mail: tech_be@dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers France (Paris/Montpellier) Home and Small Business International Access Code: 00 Technical Support Country Code: 33 Customer Care 0825 823 833 City Code: (1) (4) Switchboard 0825 004 700 Switchboard (Alternative) 0825 387 270 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Website: http://support.euro.dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Japan (Kawasaki) Technical Support (Server) toll free: 0120-1984-35 International Access Code: 001 Technical Support (Dimension™ and Inspiron™) toll free: 0120-1982-26 Country Code: 81 Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 City Code: 44 Technical Support (Dell Precision™, OptiPlex™ and La
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service)(Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico International Access Code: 95 Country Code: 52 City Code: 5 Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Automated Order-Status System (Austin, Texas, U.S.A.) 512 728-0685 AutoTech (Automated technical support) (Austin, Texas, U.S.A.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers South Africa (Johannesburg) Technical Support 011 709 7710 International Access Code: 09/091 Customer Care 011 709 7707 Country Code: 27 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 City Code: 11 Website: http://support.euro.dell.com E-mail: dell_za_support@dell.
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Country (City) International Access Code Country Code City Code U.K.
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SECTION 7 Additional Information Regulatory Notices ENERGY STAR® Compliance Limited Warranty and Return Policy w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service.
• Class A is typically for business or industrial environments. • Class B is typically for residential environments. Information Technology Equipment (ITE), including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • This device may not cause harmful interference. • This device must accept any interference received, including interference that may cause undesired operation. Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules.
The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: WCP and WCM • Company name: Dell Computer Corporation EMC Engineering Department One Dell Way Round Rock, Texas 78682 USA 512-338-4400 IC Notice (Canada Only) Most Dell computer systems (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • EN 55022 — “Limits and Methods of Measurement of Radio Interference Characteristics of Information Technology Equipment.” • EN 50082-1 — "Electromagnetic compatibility – Generic immunity standard Part 1: Residential, commercial, and light industry." • EN 60950 — “Safety of Information Technology Equipment.” NOTE: EN 55022 emissions requirements provide for two classifications: • Class A is for typical commercial areas.
EN 55022 Compliance (Czech Republic Only) This device belongs to Class B devices as described in EN 55022, unless it is specifically stated that it is a Class A device on the specification label. The following applies to devices in Class A of EN 55022 (radius of protection up to 30 meters). The user of the device is obliged to take all steps necessary to remove sources of interference to telecommunication or other devices.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.
MIC Notice (Republic of Korea Only) To determine which classification (Class A or B) applies to your computer system (or other Dell digital device), examine the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your computer (or other Dell digital device). The MIC label may be located separately from the other regulatory marking applied to your product.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Class B Device Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas. Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit (a three-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source.
Urz¹dzenie powinno byæ zasilane z gniazda z przy³¹czonym obwodem ochronnym (gniazdo z ko³kiem). Wspó³pracuj¹ce ze sob¹ urz¹dzenia (komputer, monitor, drukarka) powinny byæ zasilane z tego samego ród³a. Instalacja elektryczna pomieszczenia powinna zawieraæ w przewodzie fazowym rezerwow¹ ochronê przed zwarciami, w postaci bezpiecznika o wartoci znamionowej nie wiêkszej ni¿ 16A (amperów).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Pozosta³e instrukcje bezpieczeñstwa 208 Addit ional Inf o r mat ion • Nie nale¿y u¿ywaæ wtyczek adapterowych lub usuwaæ ko³ka obwodu ochronnego z wtyczki. Je¿eli konieczne jest u¿ycie przed³u¿acza to nale¿y u¿yæ przed³u¿acza 3-¿y³owego z prawid³owo po³¹czonym przewodem ochronnym.
BSMI Notice (Taiwan Only) Addit ional Info r m ati on 209
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m ENERGY STAR® Compliance Certain configurations of Dell computer systems comply with the requirements set forth by the Environmental Protection Agency (EPA) for energy-efficient computers. If the front panel of your computer bears the ENERGY STAR® Emblem, your original configuration complies with these requirements and all ENERGY STAR® power management features of the computer are enabled.
E N E R G Y S TA R ® E m b l e m The EPA's ENERGY STAR® Computers program is a joint effort between the EPA and computer manufacturers to reduce air pollution by promoting energy-efficient computer products. The EPA estimates that use of ENERGY STAR® computer products can save computer users up to two billion dollars annually in electricity costs.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accessories or parts that are not installed in the Dell factory; or DellWare™ products.
Coverage During Years Two and Three During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: If you chose one of the available warranty and service options in place of the standard three-year limited warranty described in the preceding text, the option you chose will be listed on your invoice.
Limitation and Statutory Rights Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m "Total Satisfaction" Return Policy (U.S. and Canada Only) If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price.
