User`s guide

Display Problems
Problem
Action
Operator panel displays only
diamonds or is blank.
· Turn off the printer, wait for 10 seconds, and turn on the printer.
· Self Test Message appears on the operator panel. When the test is
completed, Ready to Print is displayed.
Menu settings changed from the
operator panel have no effect.
Settings in the software program, the printer driver, or the printer
utilities are overriding the settings made on the operator panel.
· Change the menu settings from the printer driver, the printer
utilities, or the software program instead of the operator panel.
Printing Problems
Problem
Action
Job did not print or incorrect
characters printed.
Make sure Ready to Print appears on the operator panel before you
send a job to print. Press Menu to return to Ready to Print.
Make sure print media is loaded in the printer. Press Menu to return to
Ready to Print.
Verify the printer is using the correct page-description language (PDL).
Verify that you are using the correct printer driver.
Make sure you are using the correct Ethernet, USB, IEEE cable, or
wireless printer adapter and that it is securely connected to the printer.
Verify that the correct print media size is selected.
If using a print spooler, verify that the spooler has not stalled.
Check the printer interface from the Admin Menu menu.
Determine the host interface you are using. Print a Panel Settings page to
verify that the current interface settings are correct.
Print media misfeeds or
multiple feeds occur.
Make sure the print media you are using meets the specifications for your
printer. See "Print Media Supported" for more information.
Flex print media before loading it in any of the sources.
Make sure the print media is loaded correctly.
Make sure the width and length guides on the print media sources are
adjusted correctly.
Do not overfill the print media sources.
Do not force print media into the multipurpose feeder when you load it;
otherwise, it may skew or buckle.
Remove any curled print media from sources.
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