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Summary of content (136 pages)

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55899BK1.BK : 55899tp1.fm Page 4 Wednesday, February 4, 1998 1:20 PM _____________________ Information in this document is subject to change without notice.  1994–1997 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
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55899BK1.BK : 55899si1.fm Page v Wednesday, February 4, 1998 1:20 PM Safety Instructions U se the following safety guidelines to help protect your computer from potential damage and to help ensure • Protect your computer, battery, and hard-disk drive from environmental hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight.
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55899BK1.BK : 55899si1.fm Page vi Wednesday, February 4, 1998 1:20 PM computer, wait 5 seconds after turning off the computer before removing the memory module or disconnecting the device to help avoid possible damage to the system board. • Before you clean your computer, turn it off, unplug it from its power source, and remove the battery. • Clean your computer with a soft cloth dampened with water rather than with liquid or aerosol cleaners.
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5899BK1.BK : 55899si1.fm Page vii Wednesday, February 4, 1998 1:20 PM computer positioned directly in front of user wrists relaxed and flat arms at desk level 1. Turn off your computer and any attached peripherals. 2. Disconnect your computer and peripherals from AC power to reduce the potential for personal injury or shock. Also, disconnect any telephone or telecommunication lines from the computer. 3.
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55899BK1.BK : 55899pr1.fm Page ix Wednesday, February 4, 1998 1:20 PM Preface About This Guide This guide is intended for anyone who uses the Dell Inspiron 3000 portable computer. It can be used by both first-time and experienced computer users who want to learn about the features of the computer. This guide also provides basic troubleshooting procedures and instructions for using the Dell Diagnostics to test your computer and its components.
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55899BK1.BK : 55899pr1.fm Page x Wednesday, February 4, 1998 1:20 PM Other Documents You May Need Notational Conventions Besides this Reference and Troubleshooting Guide, the following online documentation is included with your computer: The following subsections list notational conventions used in this document. The Windows-based System User’s Guide contains essential information you need to use your portable computer. Look for the System User’s Guide icon in the Dell Accessories folder.
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55899BK1.BK : 55899pr1.fm Page xi Wednesday, February 4, 1998 1:20 PM • Filenames and directory names are presented in lowercase bold. • Examples: autoexec.bat and c:\windows • Syntax lines consist of a command and all its possible parameters. Commands are displayed in lowercase bold; variable parameters (those for which you substitute a value) are displayed in lowercase italics; constant parameters are displayed in lowercase bold. The brackets indicate items that are optional.
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55899BK1.BK : 55899bk1.TOC Page xiii Wednesday, February 4, 1998 1:20 PM Contents Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Hardware Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Software Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Using the Power Button . . . . . . . . . . . . . . . . . . . . .
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55899BK1.BK : 55899bk1.TOC Page xiv Wednesday, February 4, 1998 1:20 PM Infrared Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Parallel Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 Security Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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55899BK1.BK : 55899bk1.TOC Page xv Wednesday, February 4, 1998 1:20 PM Messages and Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Finding Software Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Installing and Configuring Software . . . . . . . . . . . . . . . . . . . . . .
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55899BK1.BK : 55899bk1.TOC Page xvi Wednesday, February 4, 1998 1:20 PM Completing the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 How to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Confirming the System Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 How to Use the Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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55899BK1.BK : 55899bk1.TOC Page xvii Wednesday, February 4, 1998 1:20 PM Mouse Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Why Run the Mouse Test?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Subtests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Diskette Drives Test Group . . . . . . . . . . . . . . . . . . . . . . . . .
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55899BK1.BK : 55899bk1.TOC Page xviii Wednesday, February 4, 1998 1:20 PM Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Appendix A Technical Specifications. . . . . . . . . . . . . . . . . . . . . . .
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55899BK1.BK : 55899bk1.TOC Page xix Wednesday, February 4, 1998 1:20 PM Appendix C Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1 FCC Class B Notice (U.S. Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1 Modem Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-2 Type of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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55899BK1.BK : 55899bk1.TOC Page xx Wednesday, February 4, 1998 1:20 PM Figures Figure 1-1. Figure 1-2. Figure 2-1. Figure 2-2. Figure 2-3. Figure 2-4. Figure 2-5. Figure 2-6. Figure 3-1. Figure 3-2. Figure 3-3. Figure 3-4. Figure 4-1. Figure 4-2. Figure 5-1. Figure B-1. Figure B-2. Figure B-3. Front View of the Portable Computer . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Back View of the Portable Computer . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Main Menu of Setup Program . . . . . . .
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55899BK1.BK : 55899bk1.LOF Page xxiii Wednesday, February 4, 1998 1:20 PM Figures Figure 1-1. Figure 1-2. Figure 2-1. Figure 2-2. Figure 2-3. Figure 2-4. Figure 2-5. Figure 2-6. Figure 3-1. Figure 3-2. Figure 3-3. Figure 3-4. Figure 4-1. Figure 4-2. Figure 5-1. Figure B-1. Figure B-2. Figure B-3. Front View of the Portable Computer. . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Back View of the Portable Computer . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Main Menu of Setup Program . . . .
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55899BK1.BK : 55899bk1.LOT Page xxv Wednesday, February 4, 1998 1:20 PM Tables Table 3-1. Table 3-2. Table 3-3. Table 3-4. Table 4-1. Table 4-2. Table 5-1. Table 5-2. Table 5-3. Table A-1. Table B-1. Boot Routine Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 System Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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55899BK1.BK : 55899c11.fm Page 1 Wednesday, February 4, 1998 1:20 PM Chapter 1 Introduction he Dell Inspiron 3000 is an expandable, multiT media portable computer designed around the Intel ® ™ ® Pentium® microprocessor with MMX™ technology and Peripheral Component Interconnect (PCI) technology. This chapter describes the major hardware and software features of your computer, provides information about accessing the online documentation, and tells you where to find help when needed.
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55899BK1.BK : 55899c11.fm Page 2 Wednesday, February 4, 1998 1:20 PM infrared port USB connector hard-disk drive serial connector parallel connector security cable slot AC adapter connector monitor connector docking connector audio jacks (3) PC Card slots PS/2 connector Figure 1-2. Back View of the Portable Computer Hardware Features Your Dell computer has the following features: • An Intel Pentium microprocessor with MMX technology running at 166, 200, or 233 megahertz (MHz).
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55899BK1.BK : 55899c11.fm Page 3 Wednesday, February 4, 1998 1:20 PM The battery is designed to work only with Dell Inspiron 3000 computers. Do not attempt to use the battery with other computers. WARNING: Do not puncture or incinerate the battery. When your battery no longer holds a charge, call your local waste disposal agency or environmental agency for advice on disposing of the computer’s lithium ion battery.
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55899BK1.BK : 55899c11.fm Page 4 Wednesday, February 4, 1998 1:20 PM Software Features Accessing Online Dell has installed the Microsoft® Windows® 95 operating system on your hard-disk drive. The following software is also included with your Dell computer: Documentation • A Setup program and system utilities that let you customize the operation of your computer. Also included are drivers that tell your computer how to communicate with various types of hardware, such as printers and external monitors.
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55899BK1.BK : 55899c11.fm Page 5 Wednesday, February 4, 1998 1:20 PM • • • • • • Memory modules (16-, 32-, and 64-MB capacities) Carrying cases Auto adapter Microphone External speakers Getting Help If at any time you don’t understand a procedure described in this guide, or if your computer does not perform as expected, Dell provides a number of tools to help you. For more information, see Chapter 5, “Getting Help.
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55899BK1.BK : 55899c21.fm Page 1 Wednesday, February 4, 1998 1:20 PM Chapter 2 Customizing System Features s your computing environment changes, you may A want to customize the configuration of your computer. • In Windows 95, click the Start button, point to Settings, and click Control Panel. Double-click the Display icon and click the Settings tab. To change other video settings, such as the refresh rate or external monitor settings, click the NeoMagic tab.
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55899BK1.BK : 55899c21.fm Page 2 Wednesday, February 4, 1998 1:20 PM Setup Program Your computer retains system configuration information in the nonvolatile random-access memory (NVRAM) maintained by your computer’s backup battery. Each time you turn on your computer, the system compares the installed hardware with the system configuration information stored in NVRAM. If the system detects a discrepancy, it generates an error message that identifies the incorrect configuration setting.
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55899BK1.BK : 55899c21.fm Page 3 Wednesday, February 4, 1998 1:20 PM Setup Utility Main System Devices Security Power Boot Exit Item Specific Help System Time: System Date: [03:06:18] [10/15/1997] Floppy Drive: Hard Disk: [1.44 MB, 3 1/2”] [2168 MB] Quiet Boot: Video Display Device: [Disabled] [Simul Mode] System Memory: Extended Memory: 640 KB 15 MB Visit our Web site at http://www.dell.
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55899BK1.BK : 55899c21.fm Page 4 Wednesday, February 4, 1998 1:20 PM and an external device simultaneously (Simul Mode, the default). When you are using Windows 95 (rather than the Setup program), press to change the video display device. System Memory System Memory displays the base amount of dynamic random-access memory (DRAM) installed in the computer. Each computer has 640 KB of base memory. This option has no user-selectable settings.
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55899BK1.BK : 55899c21.fm Page 5 Wednesday, February 4, 1998 1:20 PM PS/2 Mouse The default setting is Enabled. Select Disabled when you want to attach a serial mouse to the computer. NOTE: Before connecting or disconnecting a PS/2 mouse, turn off your computer. After you connect a PS/2 mouse and turn your computer back on, the external mouse is automatically detected and the touch pad is disabled. other setting is used, this automatic mapping does not occur.
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55899BK1.BK : 55899c21.fm Page 6 Wednesday, February 4, 1998 1:20 PM When set to Disabled, you can disable the port and free its assigned LPT address for another device. When set to Enabled, you configure the port settings. If for some reason you need to change the parallel port address and/or DMA channel, be careful not to create a conflict with the address or DMA channel of the infrared port.
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55899BK1.BK : 55899c21.fm Page 7 Wednesday, February 4, 1998 1:20 PM System Password Password on Boot If no system password has been set, the setting for System Password is Clear. Otherwise, the setting displayed is Set. When the Password On Boot option is enabled, you must enter a password before the computer loads the operating system into memory. To enable this option, the System Password option must be set. Set System Password Settings for this option are Disabled (the default) and Enabled.
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55899BK1.BK : 55899c21.fm Page 8 Wednesday, February 4, 1998 1:20 PM Power Management Mode Customized (the default) allows you to control the power saving time-outs individually. Select Disabled if you want to disable all power savings, regardless of how the time-out options are set. Select Maximum Performance to configure power saving time-outs as a group to increase the performance of the computer.
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55899BK1.BK : 55899c21.fm Page 9 Wednesday, February 4, 1998 1:20 PM save-to-RAM or save-to-disk suspend mode first. For instance, if Suspend Time-Out is set for 10 minutes and Standby Time-Out is set for 4 minutes, the computer enters save-to-RAM or save-to-disk suspend mode after 10 minutes of no I/O activity and then enters standby mode 4 minutes later. NOTE: Set this option to Disabled if it causes compatibility problems with your software.
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55899BK1.BK : 55899c21.fm Page 10 Wednesday, February 4, 1998 1:20 PM Setup Utility Main System Devices Security Power Boot Exit Item Specific Help 1. [Diskette Drive] 2. [Hard Drive] 3. [CD-ROM Drive] F1 Help ESC Exit Select Item Select Menu F5/F6 Change Values Enter Select Sub-Menu F9 Setup Defaults F10 Save and Exit Figure 2-5.
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55899BK1.BK : 55899c21.fm Page 11 Wednesday, February 4, 1998 1:20 PM Setup Utility Main System Devices Security Power Boot Exit Item Specific Help Save Changes and Exit Discard Changes and Exit Get Default Values Load Previous Values Save Changes F1 Help ESC Exit Select Item Select Menu F5/F6 Change Values Enter Execute Command F9 Setup Defaults F10 Save and Exit Figure 2-6.
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55899BK1.BK : 55899c21.fm Page 12 Wednesday, February 4, 1998 1:20 PM This section explains how to reinstall utilities and drivers on your Dell portable computer with Windows 95. You may need to use these procedures under the following conditions: 3. • 4. • Dell did not install an operating system or other system software on your computer. You are reinstalling the version of Windows 95 that came with your computer, and you need to reinstall the drivers and utilities that Dell provides.
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55899BK1.BK : 55899c21.fm Page 13 Wednesday, February 4, 1998 1:20 PM Reinstalling Touch Pad Drivers Reinstalling the Soft Wavetable Touch pad drivers and associated utilities allow you to customize the operation of your touch pad and cursor features. To reinstall the touch pad drivers, follow these steps: The soft wavetable allows you to customize certain audio features. To reinstall the soft wavetable, follow these steps: 1. 1.
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55899BK1.BK : 55899c21.fm Page 14 Wednesday, February 4, 1998 1:20 PM If you need to delete the save-to-disk suspend file, type PHDISK /DELETE /FILE at an MS-DOS prompt and press . To create the save-to-disk suspend file, follow these steps: 1. Insert the System Utilities diskette into the diskette drive. 2. Restart your computer. 3. At the MS-DOS® prompt, type a:to ensure that you are accessing files from the diskette drive.
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55899BK1.BK : 55899c31.fm Page 1 Wednesday, February 4, 1998 1:20 PM Chapter 3 Troubleshooting Your Computer Dell Inspiron 3000 is not working as expected, Ithisf your Backing Up Your Files chapter provides initial checks for solving basic computer problems as well as detailed troubleshooting procedures. It lists system messages and beep codes, their possible causes, and actions you can take to resolve any problems indicated by a message or code.
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55899BK1.BK : 55899c31.fm Page 2 Wednesday, February 4, 1998 1:20 PM 3. Perform the steps found in “Look and Listen” found later in this chapter. Be sure the following items are properly connected or installed: Did your computer complete the boot (start-up) routine? • The AC adapter and the AC power cable NOTE: The boot routine is the operating system’s attempt to load its files into memory from the bootup sector on the hard-disk drive or bootable diskette. AC power cable (to AC power source) Yes.
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55899BK1.BK : 55899c31.fm Page 3 Wednesday, February 4, 1998 1:20 PM • The secondary battery or any other optional device installed in the options bay • Cables that connect external devices through the I/O panel on the back of the computer. USB connector parallel port serial port options bay release battery monitor connector docking connector keyboard/mouse connector Figure 3-4. I/O Panel Connectors for External Devices Figure 3-3.
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55899BK1.BK : 55899c31.fm Page 4 Wednesday, February 4, 1998 1:20 PM Table 3-1. Boot Routine Indications Look for: Action An error message See “Messages and Codes” found later in this chapter. The power indicator If the computer’s power indicator does not come on, see “Troubleshooting a Power Failure” found later in this chapter.
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55899BK1.BK : 55899c31.fm Page 5 Wednesday, February 4, 1998 1:20 PM If, after checking the setup options, you have not resolved the problem, see Chapter 4, “Running the Dell Diagnostics.” Messages and Codes The application programs, operating system, and the computer itself are capable of identifying problems and alerting you to them. When this occurs, a message may appear on the computer’s display or an external monitor (if one is attached), or a beep code may sound.
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55899BK1.BK : 55899c31.fm Page 6 Wednesday, February 4, 1998 1:20 PM Table 3-2. System Error Messages (continued) Message Cause Action Incorrect drive A type— run Setup The diskette drive is not identified properly in the Setup program. Shut down the computer, remove the diskette drive completely, and then reinsert the diskette drive. Turn the computer back on, and check for the error message. If the problem persists, reboot the computer and press to enter the Setup program.
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55899BK1.BK : 55899c31.fm Page 7 Wednesday, February 4, 1998 1:20 PM Table 3-2. System Error Messages (continued) Message Cause Action CMOS battery is dead— Replace and run Setup The CMOS battery does not have enough charge to power the computer. Call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”) System cache error—cache disabled The primary cache internal to the microprocessor has failed. Call Dell for technical assistance.
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55899BK1.BK : 55899c31.fm Page 8 Wednesday, February 4, 1998 1:20 PM . Table 3-3. Beep Codes Message Cause Action 1-2 Memory module not being properly identified or used See “Troubleshooting Memory” found later in this chapter. 1-2-2-3 ROM BIOS checksum failure Run the System Set test group in the Dell Diagnostics. (See Chapter 4, “Running the Dell Diagnostics,” for instructions.) If the program does not load, call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.
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55899BK1.BK : 55899c31.fm Page 9 Wednesday, February 4, 1998 1:20 PM Finding Software Solutions Because most computers have several application programs installed in addition to the operating system, isolating a software problem can be confusing. Software errors can also appear to be hardware malfunctions at first.
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55899BK1.BK : 55899c31.fm Page 10 Wednesday, February 4, 1998 1:20 PM Input Errors If a specific key or set of keys is pressed at the wrong time, a program may give you unexpected results. See the documentation that came with the application program to make sure the values or characters you are entering do not conflict with the application program you are using. Make sure the operating system is compatible with the programs you use.
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55899BK1.BK : 55899c31.fm Page 11 Wednesday, February 4, 1998 1:20 PM Table 3-4.
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55899BK1.BK : 55899c31.fm Page 12 Wednesday, February 4, 1998 1:20 PM Open the display, and place the computer across two books or similar props to let air circulate all around it. Let the computer dry for at least 24 hours. Troubleshooting a Damaged Computer Place the computer in a dry area at room temperature. Do not use artificial means to speed up the drying process. 1. Save all your work, exit any open application programs, and remove any installed batteries. 2.
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899BK1.BK : 55899c31.fm Page 13 Wednesday, February 4, 1998 1:20 PM computer. Do the power indicator and battery indicator(s) appear on the status display panel? 11. Replace any batteries that you removed in step 1. 12. Reconnect the computer and peripherals to AC power, and turn them on. 13. Run the Dell Diagnostics to verify that the computer is operating properly. (See Chapter 4, “Running the Dell Diagnostics,” for instructions.) Yes. Go to step 7. No. Go to step 6. 6. 14.
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55899BK1.BK : 55899c31.fm Page 14 Wednesday, February 4, 1998 1:20 PM 3. Does the light-emitting diode (LED) on top of the AC adapter turn on? 5. Yes. Go to step 4. Yes. Go to step 6. No. The AC adapter may be defective. Go to step 5. 4. No. The battery is defective. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Turn on the computer. Does the power indicator appear in the status display panel? Yes. The problem is resolved. 6. No. Go to step 5. 5.
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55899BK1.BK : 55899c31.fm Page 15 Wednesday, February 4, 1998 1:20 PM No Power to a Part of the Computer 3. Reinstall the diskette drive. If the power indicator shows that your computer is receiving power, but the display remains blank, part of your computer is probably not receiving power. To troubleshoot this problem, make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you complete the following procedure: 4. Reboot the computer.
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55899BK1.BK : 55899c31.fm Page 16 Wednesday, February 4, 1998 1:20 PM If a failure occurs with the drive, make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you complete the following procedure: 1. Remove the CD-ROM drive from the options bay. 2. Save your work in any open application programs, and then shut down the computer. 3. Reinstall the CD-ROM drive. 4. Reboot the computer.
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55899BK1.BK : 55899c31.fm Page 17 Wednesday, February 4, 1998 1:20 PM and press . Does MS-DOS display the root directory contents for drive D? Yes. You may have a corrupted boot sector or file allocation table (FAT) on drive C. Go to step 9. No. Go to step 8. 6. Rename your autoexec.bat and config.sys files, remove the operating system diskette from drive A, and reboot the computer. Does the operating system load now? Yes. You have an error in your autoexec.bat or config.sys file.
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55899BK1.BK : 55899c31.fm Page 18 Wednesday, February 4, 1998 1:20 PM 7. Turn off the computer, and disconnect the external keyboard from the computer. 6. Pull the hard-disk drive straight out of the computer. The memory module cover will now lift off. 8. Turn on the computer. Does the computer recognize the built-in keyboard? 7. Remove any installed memory modules from their sockets on the system board.
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55899BK1.BK : 55899c31.fm Page 19 Wednesday, February 4, 1998 1:20 PM make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you complete the following procedure. 8. Yes. Refer to Table 3-2 or Table 3-3 to find the message or beep code, respectively, along with its explanation. If you can’t find the message or code, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) NOTE: The highest video resolution supported by a 12.
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55899BK1.BK : 55899c31.fm Page 20 Wednesday, February 4, 1998 1:20 PM Make sure the external monitor’s video cable is firmly connected to the computer’s externalmonitor connector, and verify that the monitor’s power cable (if it has one) is firmly plugged into an AC power source. Make sure the monitor is turned on. Troubleshooting the Serial and Parallel Ports 4. Check the monitor cable for bent pins. 5. Turn off the computer, wait a minute, and then turn the computer back on.
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55899BK1.BK : 55899c31.fm Page 21 Wednesday, February 4, 1998 1:20 PM 3. Check the contents of your initialization and start-up files. (See “Installing and Configuring Software” found earlier in this chapter.) 3. Turn on the parallel printer and computer. 4. Attempt a print operation on the parallel printer. Does the print operation complete successfully? Are the port configuration commands correct? Yes. You probably need a new interface cable. Call Dell for technical assistance.
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55899BK1.BK : 55899c31.fm Page 22 Wednesday, February 4, 1998 1:20 PM 4. Yes. The infrared port is functioning properly. There may be a problem with the infrared application program or with the external device. Check the documentation that came with the application program and with the external device. Turn off the computer and the serial device, and swap the device with a comparable working device. For example, if your serial mouse has a problem, swap it with a serial mouse you know is working properly.
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55899BK1.BK : 55899c31.fm Page 23 Wednesday, February 4, 1998 1:20 PM Troubleshooting Audio Functions This section provides a procedure for troubleshooting the computer’s sound functions. Make a copy of the Diagnostics Checklist found in Chapter 5, and fill it out as you complete the following procedure: Yes. The controller is functioning properly. If the problem persists, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No. Call Dell for technical assistance.
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55899BK1.BK : 55899c41.fm Page 1 Wednesday, February 4, 1998 1:20 PM Chapter 4 Running the Dell Diagnostics nlike many diagnostic programs, the Dell DiagnosU tics allows you to check the computer’s hardware without any additional equipment and without destroying any data. By using the Dell Diagnostics, you can have confidence in the computer’s operation.
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55899BK1.BK : 55899c41.fm Page 2 Wednesday, February 4, 1998 1:20 PM Before You Start Testing Starting the Dell Diagnostics Follow these steps to safeguard your master copy of the Dell Diagnostics Diskette: After you complete the preliminary instructions specified in the previous section, follow these steps to start the diagnostics: 1. Make a working copy of the Dell Diagnostics Diskette on a blank diskette. Refer to your operating system’s documentation for information on how to duplicate diskettes.
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55899BK1.BK : 55899c41.fm Page 3 Wednesday, February 4, 1998 1:20 PM Dell Computer Corporation Dell Inspiron 3000 Diagnostics DIAGNOSTICS MENU Run All Tests RUn Quick Tests Run Specific Tests Exit To MS-DOS How to Use the Dell Diagnostics When you select Run All Tests or Run Specific Tests from the Diagnostics Menu, the main screen of the diagnostics appears (see Figure 4-2).
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55899BK1.BK : 55899c41.fm Page 4 Wednesday, February 4, 1998 1:20 PM Dell Computer Corporation Dell System Diagnostics System Configuration Available Test Groups Memory 16 MB Secondary Cache 256 Processor(s) 1-Pentium(R)/MMX USB (0) Intel(R) 7112 Video SVGA,2048 KB Keyboard Integrated Mouse Integrated Diskette Drive(s) A:1.
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55899BK1.BK : 55899c41.fm Page 5 Wednesday, February 4, 1998 1:20 PM How to Use the Menu One of the menu options is already highlighted at the bottom of the screen. You can move the highlighting from one option to another by pressing the left- or right-arrow key. As you move from one menu option to another, a brief explanation of the currently highlighted option appears on the bottom line of the screen. (The test groups or subtests are run in the order they are listed.
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55899BK1.BK : 55899c41.fm Page 6 Wednesday, February 4, 1998 1:20 PM The Key-Help option displays a list of available key controls. The Quit Menu option returns you to the previous menu. Select (Under Subtest) Select in the Subtest menu allows you to select individual subtests to tailor the testing process to your particular needs. You can choose one or more subtests from the list. When you choose Select, five options are displayed: All, One, Clear All, Key-Help, and Quit Menu.
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55899BK1.BK : 55899c41.fm Page 7 Wednesday, February 4, 1998 1:20 PM Table 4-1. Option Parameters Option Limit Possible Values Number of Times to Repeat Test(s) 0001 through 9999, or 0000, which loops indefinitely until you press the and keys. The default is 0001. Maximum Errors Allowed 0000 through 9999, where 0000 means that there is no error limit. The default is 0001. Pause for User Response Yes, No Allows you to decide whether tests will wait for user input.
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55899BK1.BK : 55899c41.fm Page 8 Wednesday, February 4, 1998 1:20 PM Output Device for Status Messages Ordinarily, all status messages appear only on the display. This parameter allows you to direct status messages to either a printer or a file, in addition to the display. Use the right-arrow key to select the option you want. If you choose the Printer option, status messages print as they occur. If you choose the File option, status messages are written to a file named result.
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55899BK1.BK : 55899c41.fm Page 9 Wednesday, February 4, 1998 1:20 PM How you change a value for the limits of a test group or subtest depends on the type of parameter associated with it. Different keys are used to change values for different types of parameters. For example, memory address limits specified for the RAM test group are changed by typing in numbers over the digits of a given limit or by pressing the plus (+) or minus (–) key to increase or decrease the given limit.
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55899BK1.BK : 55899c41.fm Page 10 Wednesday, February 4, 1998 1:20 PM Table 4-2. Dell Diagnostics Tests Test Groups Subtests Description RAM Quick Test Comprehensive Test Tests the RAM.
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55899BK1.BK : 55899c41.fm Page 11 Wednesday, February 4, 1998 1:20 PM Table 4-2. Dell Diagnostics Tests (continued) Test Groups Subtests Description Hard-Disk Drives (Non-SCSI) Disk Controller Test Seek Test Read Test Write Test Tests a drive that uses fixed, internal disks. Also tests the associated controlling devices. IDE CD ROM Drives Drive Controller Test Seek Test Read Test Audio Output Test Eject Removable Media Tests an IDE drive that uses removable CD media.
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55899BK1.BK : 55899c41.fm Page 12 Wednesday, February 4, 1998 1:20 PM Error Messages some data pattern problems that are internal to the memory chips When you run a test group or subtest in the diagnostics, error messages may result. These particular error messages are not covered in this guide because the errors that generate these messages can be resolved only with a technician’s assistance.
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55899BK1.BK : 55899c41.fm Page 13 Wednesday, February 4, 1998 1:20 PM • Correcting errors in the system configuration information does not resolve a problem. • • The computer’s clock/calendar stops. • • • The speaker no longer functions. The problem could be a failure of the system timers as well as a failure of the speaker itself. Run the System Timers Test, followed by the System Speaker Test. If a peripheral device appears to malfunction, run the Interrupt Controllers Test.
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55899BK1.BK : 55899c41.fm Page 14 Wednesday, February 4, 1998 1:20 PM an external monitor, some of the test screens may flicker and appear to malfunction. This condition does not affect the accuracy of the video subtests or indicate a hardware problem. • Checks the video subsystem’s ability to present data in text modes • Why Run a Video Test? Many of the symptoms that would prompt you to run a subtest in the Video test group are obvious, because the display is the visual component of the computer.
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55899BK1.BK : 55899c41.fm Page 15 Wednesday, February 4, 1998 1:20 PM symptoms that are likely to be keyboard-related. Sometimes, the configuration of a program changes the function of a key or key combination. Similarly, key configuration programs like ProKey can change a key’s function. Because these programs are memory resident, be sure to clear them out of the computer’s memory before running a subtest in the Keyboard test group.
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55899BK1.BK : 55899c41.fm Page 16 Wednesday, February 4, 1998 1:20 PM You must have a diskette-drive cable to perform the following procedure. If you do not have a diskette-drive cable, you can order one from Dell. See Chapter 5, “Getting Help,” for information on contacting Dell.
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55899BK1.BK : 55899c41.fm Page 17 Wednesday, February 4, 1998 1:20 PM Subtests Why Run an IDE CD ROM Drives Test? The four subtests in the Hard-Disk Drives (Non-SCSI) test group confirm the following drive functions: If you encounter a problem while using an application program on a CD, the problem could result from the disc or from the drive. When you encounter problems, first try using a different CD. If the problem recurs, run the IDE CD ROM Drives test group.
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55899BK1.BK : 55899c41.fm Page 18 Wednesday, February 4, 1998 1:20 PM Serial/Infrared Ports Test Group The subtests in the Serial/Infrared Ports test group check the computer’s interface with external devices (such as a serial mouse or a printer). The subtests in this test group are not intended as a diagnostic test for the external device itself. Why Run a Serial/Infrared Ports Test? It may not be immediately evident whether the port or the external device is faulty.
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55899BK1.BK : 55899c41.fm Page 19 Wednesday, February 4, 1998 1:20 PM If it still does not work, you can eliminate the software setup as the cause of the problem. Another possible cause for errors is a problem with the external device itself. Use the documentation that came with the peripheral to troubleshoot it and confirm that it is working properly. (Most printers have a self-test.
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55899BK1.BK : 55899c41.fm Page 20 Wednesday, February 4, 1998 1:20 PM • FM Sound Playback Test Tests whether the system can synthesize sounds and play them through the built-in speaker(s) • Analog Sound Playback Test Tests whether the system can play sampled sounds through the built-in speaker(s) • Record and Playback Test Checks the ability of the audio controller to generate a sampled sound from signals received from the built-in microphone The last three Audio subtests are interactive.
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55899BK1.BK : 55899c51.fm Page 1 Wednesday, February 4, 1998 1:20 PM Chapter 5 Getting Help his chapter describes the tools Dell provides to help T you when you have a problem with your computer. It also 2. tells you when and how to call Dell Computer Corporation for technical or customer assistance in the following situations: • If you have a technical problem, read the next section, “Technical Assistance.
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55899BK1.BK : 55899c51.fm Page 2 Wednesday, February 4, 1998 1:20 PM For instructions on using the technical support service, see “Technical Support Service” and “Before You Call” found later in this chapter. before you call Dell for technical assistance. Find the Express Service Code icon in the Dell Accessories folder. Double-click the icon and follow the directions.
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55899BK1.BK : 55899c51.fm Page 3 Wednesday, February 4, 1998 1:20 PM Dell Q&A The Dell Q&A, a Windows-based online help file that answers questions that are often asked by Dell computer users, is included with certain Dell systems that were purchased with the Dell-installed Microsoft Windows 95 operating system. To view the Dell Q&A, open the Dell Accessories folder and double-click the Dell Q&A icon. If you need further instructions on using the Dell Q&A, click Help from the Dell Q&A button bar.
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55899BK1.BK : 55899c51.fm Page 4 Wednesday, February 4, 1998 1:20 PM The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service. For the telephone number to call, see “Dell Contact Numbers” found later in this chapter. • • Order parts • Download updates NOTE: AutoTech is not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.
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55899BK1.BK : 55899c51.fm Page 5 Wednesday, February 4, 1998 1:20 PM Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell Computer Corporation for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see “Dell Contact Numbers” found later in this chapter.
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55899BK1.BK : 55899c51.fm Page 7 Wednesday, February 4, 1998 1:20 PM Dell Contact Numbers When you need to contact Dell, use the telephone numbers and codes provided in Tables 5-2 and 5-3. Table 5-2 provides the various codes required to make longdistance and international calls. Table 5-3 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service available in various countries around the world.
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55899BK1.BK : 55899c51.fm Page 8 Wednesday, February 4, 1998 1:20 PM Table 5-2.
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55899BK1.BK : 55899c51.fm Page 9 Wednesday, February 4, 1998 1:20 PM Table 5-2. International Dialing Codes (continued) Country (City) International Access Code Country Code City Code Spain (Madrid) 07 34 1 Sweden (Upplands Vasby) 009 46 8 Switzerland (Geneva) 00 41 22 Taiwan 002 886 — Thailand 001 66 — U.K. (Bracknell) 010 44 1344 U.S.A. (Austin, Texas) 011 1 Not required Table 5-3.
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55899BK1.BK : 55899c51.fm Page 10 Wednesday, February 4, 1998 1:20 PM Table 5-3. Dell Contact Numbers (continued) Country (City) Department Name or Service Brunei Customer Technical Support Area Code Local Number or Toll-Free Number (Dell Dimension systems only) (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 4946 NOTE: Customers in Brunei call Malaysia for sales, customer, and technical assistance. Customer Technical Support (Other systems) (Penang, Malaysia). . . . . .
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55899BK1.BK : 55899c51.fm Page 11 Wednesday, February 4, 1998 1:20 PM Table 5-3. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Denmark* Customer Care, Technical Support, and Sales. . . . . . . . . . . . . . . . . . . toll free: 800 171 62 (Horsholm) Finland* (Helsinki) Customer Support and Technical Support . . . . . . . . . . . . . . . . . . . . . toll free: 0800-534 55 France* (Paris/Montpellier) Technical Support (Paris) .
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55899BK1.BK : 55899c51.fm Page 12 Wednesday, February 4, 1998 1:20 PM Table 5-3. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Ireland* Customer Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-543-543 (Bray) Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-235-235 SalesFax . . . . . . . . . . . . . . . . . .
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55899BK1.BK : 55899c51.fm Page 13 Wednesday, February 4, 1998 1:20 PM Table 5-3. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Latin America Customer Technical Support (Austin, Texas, U.S.A.) . . . 512 . . . . . . . . . . . . . . . . 728-4093 NOTE: Customers in Latin America call the U.S.A. for sales, customer, and technical assistance. Customer Service (Austin, Texas, U.S.A.) . . . . . . . . . . . . 512 . . . . . . . . . . . .
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55899BK1.BK : 55899c51.fm Page 14 Wednesday, February 4, 1998 1:20 PM Table 5-3. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Mexico Automated Order-Status System (Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . . . 728-0685 (Colonia Granada) NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech.
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55899BK1.BK : 55899c51.fm Page 15 Wednesday, February 4, 1998 1:20 PM Table 5-3. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Singapore Technical Support (Singapore) (Dell Dimension systems only) (Penang, Malaysia) . . . . . . . 04 . . . . . . . . . . . . . . . . . 810 4947 NOTE: Customers in Singapore call Malaysia for technical assistance for Dell Dimension systems and for customer assistance.
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55899BK1.BK : 55899c51.fm Page 16 Wednesday, February 4, 1998 1:20 PM Table 5-3. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Switzerland* Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0844 811 411 (Geneva) Commercial Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 022 . . . . . . . . . . . . . . . .799 01 01 Customer Service. . . . . . . . . . . . .
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55899BK1.BK : 55899aa1.fm Page 1 Wednesday, February 4, 1998 1:20 PM Appendix A Technical Specifications PC Table A-1. Technical Specifications Microprocessor Microprocessor type . . . . . . . . . . . . . . . Intel Mobile Module Pentium microprocessor with MMX technology Microprocessor speed . . . . . . . . . . . . . 166, 200, or 233 MHz Internal cache memory . . . . . . . . . . . . . 32 KB External cache memory: Dell Inspiron 3000 M166ST . . . . .
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55899BK1.BK : 55899aa1.fm Page 2 Wednesday, February 4, 1998 1:20 PM Table A-1. Technical Specifications (continued) PC Card PCI controller . . . . . . . . . . . . . . . . . . . . Texas Instruments PCI 1131 cardbus controller PC Card connectors . . . . . . . . . . . . . . . two (supports two type I or type II cards or one type III card) Cards supported . . . . . . . . . . . . . . . . . . 3.3-V and 5-V PC Card connector size. . . . . . . . . . . . . 68 pins Data width (maximum) . . . . . . . . . . . . .
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55899BK1.BK : 55899aa1.fm Page 3 Wednesday, February 4, 1998 1:20 PM Table A-1. Technical Specifications (continued) Audio Audio type. . . . . . . . . . . . . . . . . . . . . . . Sound Blaster Pro-compatible voice and music functions Audio controller . . . . . . . . . . . . . . . . . . Crystal 4237B Conversion . . . . . . . . . . . . . . . . . . . . . . 16 bit (stereo analog-to-digital and digital-to-analog) Interfaces: Internal. . . . . . . . . . . . . . . . . . . . . . ISA bus External . . . . . . . . .
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55899BK1.BK : 55899aa1.fm Page 4 Wednesday, February 4, 1998 1:20 PM Table A-1. Technical Specifications (continued) Display (SVGA) (continued) Operating angle. . . . . . . . . . . . . . . . . . . 0° (closed) to 180° Dot pitch . . . . . . . . . . . . . . . . . . . . . . . . 0.264 mm Power consumption. . . . . . . . . . . . . . . . 2.35 W Controls. . . . . . . . . . . . . . . . . . . . . . . . . brightness can be controlled through key combinations Display (XGA) Type . . . . . . . . . . . . . . . . . . .
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55899BK1.BK : 55899aa1.fm Page 5 Wednesday, February 4, 1998 1:20 PM Table A-1. Technical Specifications (continued) Touch Pad Interface . . . . . . . . . . . . . . . . . . . . . . . . PS/2-compatible X/Y position resolution (graphics table mode) . . . . . . . . . . . . . . 20 points/mm (500 points/inch) Size: Thickness . . . . . . . . . . . . . . . . . . . . 4.65 mm (0.18 inch) at highest component Width . . . . . . . . . . . . . . . . . . . . . . . 64-mm (2.52-inch) sensor-active area Height . . . . . .
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55899BK1.BK : 55899aa1.fm Page 6 Wednesday, February 4, 1998 1:20 PM Table A-1. Technical Specifications (continued) Main Battery (continued) Charge time (approximate):1 Computer on . . . . . . . . . . . . . . . . . 2.5 hour Computer off . . . . . . . . . . . . . . . . . 1.5 hour Operating time1 (approximate, with no power management features enabled). . . . . . . . . . . . . . . . . . . . . . . . . 2.5 to 3.5 hours with one battery; 5 to 7 hours with two batteries Life span (approximate)1 . . . . . . . .
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55899BK1.BK : 55899aa1.fm Page 7 Wednesday, February 4, 1998 1:20 PM Table A-1. Technical Specifications (continued) AC Adapter Input voltage . . . . . . . . . . . . . . . . . . . . . 90 to 264 VAC Input current (maximum) . . . . . . . . . . . 1.5 A at 90 VAC, full load Input frequency . . . . . . . . . . . . . . . . . . . 47 to 63 Hz Output current . . . . . . . . . . . . . . . . . . . . 2.4 A (continuous) Output power . . . . . . . . . . . . . . . . . . . . 45 W Rated output voltage . . . . . . . . . .
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55899BK1.BK : 55899aa1.fm Page 8 Wednesday, February 4, 1998 1:20 PM Table A-1. Technical Specifications (continued) Environmental (Computer) Temperature: Operating . . . . . . . . . . . . . . . . . . . . 5° to 35°C (41° to 95°F) Storage . . . . . . . . . . . . . . . . . . . . . . –20° to 50°C (–4° to 122°F) Relative humidity . . . . . . . . . . . . . . . . . 10% to 90% (noncondensing) Maximum vibration: Operating . . . . . . . . . . . . . . . . . . . . 0.
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55899BK1.BK : 55899ab1.fm Page 1 Wednesday, February 4, 1998 1:20 PM Appendix B Diagnostic Video Tests he Video Test Group of the Dell Diagnostics consists T of the following eight tests, each of which verifies a The following sections describe each of the tests in the Video Test Group.
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55899BK1.BK : 55899ab1.fm Page 2 Wednesday, February 4, 1998 1:20 PM The following subsections describe the subtests of the Text Mode Character Test in the order in which they appear. Character Attributes Subtest (80 x 25) The 80-column x 25-line character attributes subtest displays four lines of text that demonstrate normal-intensity video, reverse video, intensified video, and blinking video.
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55899BK1.BK : 55899ab1.fm Page 3 Wednesday, February 4, 1998 1:20 PM Text Mode Color Test Table B-1. Color Attributes The Text Mode Color Test contains three subtests that check the video subsystem’s ability to present color in text modes. The following subsections describe these subtests.
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55899BK1.BK : 55899ab1.fm Page 4 Wednesday, February 4, 1998 1:20 PM Color Attributes Subtest (40 x 25) 320 x 200 Graphics Mode Screens The 40-column x 25-line color attributes subtest is the same as the previous subtest except that the characters are displayed in 40-column by 25-line (double-wide) text mode. Type y if each character is displayed correctly; otherwise, type n. The Graphics Mode Test displays two successive 320- x 200-pixel graphics mode screens.
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55899BK1.BK : 55899ab1.fm Page 5 Wednesday, February 4, 1998 1:20 PM 800 x 600 16-Color Graphics Mode Screen The 800- x 600-pixel 16-color graphics mode screen displays a series of pyramids in 16 different colors with the name of the color beneath each pyramid. Type y if all the pyramids appear to be correct; otherwise, type n. 800 x 600 256-Color Graphics Mode Screen The 800- x 600-pixel 256-color graphics mode screen displays a series of squares with four colors in each square.
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55899BK1.BK : 55899ab1.fm Page 6 Wednesday, February 4, 1998 1:20 PM The second screen is the red/green/blue (RGB) color combination screen. This screen allows you to test the ability of the display or monitor to increase or decrease the intensity of the three basic colors. The RGB color combination screen displays an RGB box in the top center of the screen with individual red, green, and blue boxes beneath it. Underneath the individual color boxes are three lines that show the intensity of each color.
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55899BK1.BK : 55899ac1.fm Page 1 Wednesday, February 4, 1998 1:20 PM Appendix C Regulatory Notices ll regulatory notices for the computer are located on A the bottom of the computer. A Notice About Shielded Cables: Use only shielded cables for connecting peripherals to any Dell device to reduce the possibility of interference with radio and television reception. Using shielded cables ensures that you maintain the appropriate FCC certification of this product.
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55899BK1.BK : 55899ac1.fm Page 2 Wednesday, February 4, 1998 1:20 PM Modem Requirements This equipment operates in compliance with Part 68 of the FCC rules. In accordance with this regulation, the following requirements should be observed. Type of Service Your Dell portable computer modem is designed to be used on standard device telephone lines. The modem connects to the telephone line by means of a standard jack called the USOC RJ-11C.
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55899BK1.BK : 55899ac1.fm Page 3 Wednesday, February 4, 1998 1:20 PM ICES-3” or “IC Class B ICES-3” will be located on one of these labels. Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell Computer Corporation could void your authority to operate this equipment.
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55899BK1.BK : 55899ac1.fm Page 4 Wednesday, February 4, 1998 1:20 PM • EN 50082-1 — “Electromagnetic compatibility— Generic immunity standard Part 1: Residential, commercial, and light industry.” • IEC 801-2 — “Electromagnetic compatibility for industrial-process measurement and control equipment Part 2: Electrostatic discharge requirements.” — Severity level 3.
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55899BK1.BK : 55899ac1.fm Page 5 Wednesday, February 4, 1998 1:20 PM 1P[PTUBF JOTUSVLDKF Polish Center for Testing and Certification Notice CF[QJFD[FËTUXB All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source.
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55899BK1.BK : 55899ad1.fm Page 1 Wednesday, February 4, 1998 1:20 PM Appendix D Warranties and Return Policy ell systems come with either a one-year limited warD ranty or a three-year limited warranty. The standard limited one-year and three-year warranties for systems purchased in the U.S. and Canada are included in the following subsections. However, your actual limited warranty statement is noted on your invoice and included in the documentation accompanying your system. Limited One-Year Warranty (U.
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55899BK1.BK : 55899ad1.fm Page 2 Wednesday, February 4, 1998 1:20 PM FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU. DELL’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.
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55899BK1.BK : 55899ad1.fm Page 3 Wednesday, February 4, 1998 1:20 PM media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data or software. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
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55899BK1.BK : 55899ad1.fm Page 4 Wednesday, February 4, 1998 1:20 PM T “ otal Satisfaction” Return Policy (U.S. and Canada Only) If you are an end-user customer who bought products directly from a Dell company, you may return them to Dell up to 30 days from the date of invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your invoice.
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55899BK1.BK : 55899bk1.IX Page 1 Wednesday, February 4, 1998 1:20 PM Index A boot routine indications, 3-4 About option in Dell Diagnostics, 4-9 booting the computer, 2-9 bulletin board service. See TechConnect BBS AC adapter connector, 1-2 alternating current.
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55899BK1.BK : 55899bk1.IX Page 2 Wednesday, February 4, 1998 1:20 PM CPU. See microprocessor disk.
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55899BK1.BK : 55899bk1.IX Page 3 Wednesday, February 4, 1998 1:20 PM F failures basic checks, 3-1 technical assistance, 5-1 troubleshooting, 3-1 fixed disk. See hard-disk drive fixing problems, 5-1 floppy drive.
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55899BK1.BK : 55899bk1.IX Page 4 Wednesday, February 4, 1998 1:20 PM L N lithium ion battery, 1-2 nonvolatile random-access memory.
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55899BK1.BK : 55899bk1.IX Page 6 Wednesday, February 4, 1998 1:20 PM service tag, 5-2 super video graphics array.
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Dell Information Development Postscript Imaging Specs JOB TITLE: Dell Inspiron 3000 Reference and Troubleshooting Guide (Twister) LANGUAGES: English PART NUMBER: 55899 Rev. A01 PREPARED BY: Gloria Salinas PHONE NUMBER: 728-3500 Ext. 60187 EMAIL ADDRESS: Gloria_Salinas@dell.
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Dell Information Development Postscript Imaging Specs FILE NAME(S) & PAGE COUNT: Section Filename Page Count Americas Full Covr: 55899am1.ps 2(Incl. Blank Back) or European Full Cov: 55899em1.ps or TOTAL PAGE COUNT: SPECIAL INSTRUCTIONS: Malaysia Full Cov: 55899ap1.ps Title page: 55899tp1.ps 2 Safety: 55899si1.ps 4 Preface: 55899pr1.ps 4 Toc: 55899tc1.ps 8 Ch1: 55899c11.ps 6 Ch2: 55899c21.ps 14 Ch3: 55899c31.ps 24 Ch4: 55899c41.ps 20 Ch5: 55899c51.