Users Guide

290
Fax Problems
Condition Suggested solutions
Receiving fax calls are not being
answered by the printer
• Receive Mode set to Tel mode. (manual receive mode)
• The rings-to-answer setting might not be set correctly. (Under
Ans/Fax mode, set the
Ring to Answer to a digit greater than the Ring to Answer setting for the TAD.)
• The DPRD feature might be turned on, but you do not have the service, or you do
have the service and the feature is not set correctly.
• The fax line cord might not be correctly connected, or the fax line cord is faulty.
• The printer might not be able to detect Receiving fax tones because the answering
machine is playing a voice message.
• A voice-messaging service might be interfering with the printer as it attempts to
answer calls.
• Fax Line might have signal integration issues. Please carry out
Fax Line Test from
Op-panel to confirm line status. See "Testing Fax line connection".
• The printer is monitoring line condition while it is receiving or sending a fax job. If an
error occurs during the transmission and the
ECM Mode setting is On , the printer
may request that the portion of the fax job to be resent. You should turn off ECM
Mode
only if you are having trouble sending or receiving a fax job, and you are willing
to accept the errors in the transmission job. Turning off the setting might be useful
when you are trying to send a fax long distant or receive from long distant (example:
other countries etc.)
• The printer might be out of paper and the memory is full.
The printer cannot receive faxes
from an extension telephone.
• The fax cable might not be securely connected.
• The printer dialing mode might be incorrectly set, or the extension phone might be
incorrectly set.
Faxes are not received
automatically.
•The Fax mode should be selected.
• Make sure that there is paper in the paper tray.
• Check to see if the display shows
Memory Full .
The Receiving fax has blank
spaces or is received in
poor-quality.
• A noisy phone line can cause line errors.
• Check your printer by making a copy.
Receiving faxes are too light. The printer might be running out of toner while printing a fax. Under Toner empty
conditions, the printer will store the fax job into memory, as soon as possible, replace
the print cartridge, and then reprint the fax.
Faxes are printed on two pages
instead of one.
The auto reduction setting may be turned Off, try enabling this setting