Users Guide

following table. Please also have your Dell service tag number or order number
available.
Individual Home Consumers; Home Office and Small Business Customers:
Technical Support and Customer Service 1-800-847-4096
Medium, Large, and Global Commercial Customers; Government, Education, and Healthcare Customers; and
Value Added Resellers (VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or Individual Home Consumers who purchased through an Employee
Purchase Program:
Technical Support 1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for
Individual Consumers)
Dell-Branded Memory 1-888-363-5150
What will Dell do?
During the first year of all limited warranties: During the first year of all
limited warranties, we will repair any Dell-branded hardware products returned to
us that prove to be defective in materials or workmanship. If we are not able to
repair the product, we will replace it with a comparable product that is new or
refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will
return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in Canada.
Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you on a
fee basis
.
NOTE : Before you ship the product(s) to us, make sure to back up the data on
the hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary or personal information, removable media, such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary or personal information; lost or corrupted data; or
damaged or lost removable media.
During the remaining years following the first year of all limited warranties
: We will replace any defective part with new or refurbished parts, if we agree
that it needs to be replaced. When you contact us, we will require a valid credit
card number at the time you request a replacement part, but we will not charge
you for the replacement part as long as you return the original part to us within
thirty days after we ship the replacement part to you. If we do not receive the
original part within thirty days, we will charge to your credit card the then-current
standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise,
we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part