Users Guide

under the terms of the on-site service agreement. Please refer to that contract
for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service
providers, please refer to that contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing
warranty repairs and in building replacement parts and systems. Refurbished
parts and systems are parts or systems that have been returned to Dell, some of
which were never used by a customer. All parts and systems are inspected and
tested for quality.
Replacement parts and systems are covered for the remaining period of the
limited warranty for the product you bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with
the service you receive under this limited warranty, please let us know. We have
found that the best way to resolve issues regarding our limited warranty is to
work together. If, after those discussions, you are still not satisfied, we believe
arbitration is the most expeditious way to resolve your concerns. Therefore, ANY
CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT,
OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND
INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND
EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited
warranty, its interpretation, or the breach, termination, or validity thereof, the
relationships which result from this limited warranty (including, to the full extent
permitted by applicable law, relationships with third parties), Dell's advertising, or
any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY
BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL
ARBITRATION FORUM (NAF) under its Code of Procedure then in effect
(available via the Internet at www.arb-forum.com or via telephone at 1-800-474-
2371). The arbitration will be limited solely to the dispute or controversy between
you and Dell. Any award of the arbitrator(s) shall be final and binding on each of
the parties, and may be entered as a judgment in any court of competent
jurisdiction. Information may be obtained and claims may be filed with the NAF
at P.O. Box 50191, Minneapolis, MN 55405. This provision applies only to
individual home consumers and consumers who purchased through an
employee purchase program. It does not apply to small, medium, large, and
global commercial customers or government, education, and healthcare
customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. The limited warranty
on Dell-branded memory may not be transferred. You may record your transfer
by going to Dell's website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
• If you are a Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual
Consumer who purchased through an employee purchase program, go to