User guide

158 Troubleshooting
Misfeed jam
Action Yes No
1 Ensure that papers are properly inserted on the
MPF.
Is the problem recovered?
The task is
complete.
Proceed to the
action
corresponding
to the type of
the print media
being used:
•Thick - 2a
• Thin - 2b
• Envelope -
2c
If performing
manual duplex
printing, go to
action 2d.
If using paper
other than the
above or if not
performing
duplex
printing, go to
action 2e.
2a Use thick paper that is 216 gsm or less.
Is the problem recovered?
The task is
complete.
Go to action
3a.
2b Use thin paper that is 60 gsm or more.
Is the problem recovered?
The task is
complete.
Go to action
3a.
2c Ensure that the envelope is properly loaded in
the MPF as instructed in "Loading Envelopes"
on page 64.
Is the problem recovered?
The task is
complete.
Go to action
3b.
2d Ensure that the print media is not curled.
Is the problem recovered?
The task is
complete.
Go to action
3a.