User's Guide

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40 | Dejero EnGo 260 User Guide
• Verify that the correct capture device is set as the default on the receiver.
If you still encounter errors, the transmitter might have an internal hardware problem. For more
information, contact Dejero Support.
Resilient mode
If there is an issue with the Dejero infrastructure, Resilient Mode appears on the Preview
screen. In Resilient mode, you can still start a transmission or transfer clips or files.
When you start a transmission, the Confirm Live Assignment dialog box appears, showing the
last receiver and output assignment used for a live transmission.
1. In the Confirm Live Assignment dialog box, perform one of the following actions:
• To use the current receiver and output for the current transmission, tap Go Live.
• To change the receiver and output assigned, tap Change Assignment. Tap one of the
last 10 receiver and output assignments. Tap Select & Go Live.
Note: If you transfer clips or files in Resilient mode, the EnGo uses the last receiver that
you assigned for a clip or file transfer.
Restart the EnGo
Occasionally, you might need to restart the EnGo to assist with support sessions or during
troubleshooting.
1. Perform one of the following actions:
• On the EnGo, use the dial to scroll through the menu options. Select Settings.
• If you use Remote Control with the EnGo, select > Settings.
2. Select Operation.
3. Select Restart.
Note: If you use Remote Control, when the EnGo restarts, you lose Remote Control
access. Wait until the EnGo restarts and Ready appears on the screen. Then, restart the
Remote Control session.
Warning and error messages
The following table outlines possible warning or error messages that you might encounter and
possible ways to resolve them. If you call Dejero Support, reference the warning or error
number, as listed below.
You can also find a complete list of errors in the Dejero Support Hub at support.dejero.com.