User's Guide
Table Of Contents
- Dejero Labs Inc.
- Copyright, Trademarks, and Patents
- Symbols and Conventions
- Contents
- Warranty and Liability
- Safety Warnings and Hazards
- Class A device
- Federal Communications Commission statement
- Industry Canada statement
- RF Exposure Notice
- Explosive Atmosphere
- Blasting or Construction Sites
- Hospitals
- Aircraft
- Driving
- In-vehicle use
- Personal Health and Safety
- Medical Implant Devices
- Hearing Devices
- Electrical Safety
- Li-ion secondary (rechargeable) battery notice
- Handling and Operating Conditions
- About the Dejero EnGo 260
- What’s included
- About Dejero Control
- Powering the EnGo
- Starting the EnGo
- Using the EnGo
- Connecting to the EnGo
- Inserting the EnGo into the backpack
- About the Preview screen
- Specifying the camera input type
- Changing SIM modules
- Configuring the EnGo
- Adjust the brightness display
- Configure the video input
- Configure the audio input
- Configure the video loss setting
- Configure the Live Resolution setting
- Configure the latency
- Configure Auto Start
- Configure the connection type
- Configure the connection settings
- Define the SIM set
- Activate the hotspot
- Rename the hotspot
- Change the hotspot password
- View devices connected to the hotspot
- Managing Wi-Fi connections
- Managing return feeds
- Managing SIM cards
- Transmitting live
- Using Store & Forward
- Transferring files
- About warning and error states
- Using the Remote Control
- Changing the display orientation
- Viewing connection information
- About stream indicators
- Troubleshooting
- Warning and error messages
- Technical specifications
- Additional help
- Document revision history
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39 | Dejero EnGo 260 User Guide
Problem Possible solution
Back-up battery in use
If the Power button flashes quickly, or a warning appears in
Control, connect the EnGo to a power outlet or connect a fully
charged external battery.
If the battery power is low, a warning appears on the screen. The
battery icon also changes to a red battery with white text. If this
warning appears, connect the EnGo to a power source or a fully
charged external battery.
If the battery temperature is approaching its limit, a warning
appears. Contact Dejero Support.
Video, audio, or transmission problems
Problem Possible solution
Preview screen is black A source is not connected to the EnGo. Make sure that the
cable from the source is securely connected to the correct input
port on the EnGo.
The video input might not be specified correctly. For more
information, see Configure the video input on page 17.
There is sound, but no
picture
The video input might not be specified correctly. For more
information, see Configure the video input on page 17.
There is picture, but no
sound
The sound is set on your camera. To troubleshoot sound
settings, see the camera manufacturer’s instructions.
Poor stream health or
poor network connectivity
Set the latency to 3 or 8 seconds. For more information, see
Configure the latency on page 19.
Device is displaying an
error message
For a full list of EnGo error messages and possible solution, see
page 40.
IFB problems
IFB might not be working if you encounter one or more of the following problems:
• No sound is coming through the earpiece
• On the Preview screen, the IFB indicator stays at I.
• On the Preview screen, the IFB indicator shows X.
To resolve the problems, perform one or more of the following actions:
• Adjust the IFB volume on the receiver.
• Check the IFB connection to the EnGo.