User's Guide

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38 | Dejero EnGo 260 User Guide
• Make sure that all cables are connected correctly.
• Verify that your video source is on and sending video.
• If necessary, select the specific video input type (HDMI or SDI), input resolution, and input
frame rate for your camera.
• Verify that the supplied video is in a compatible format.
Start-up or power problems
Problem Possible solution
EnGo does not turn on Make sure that the battery is charged. Connect the EnGo to a
power outlet or attach a charged auxiliary battery. If the EnGo
still does not turn on, contact Dejero Support.
EnGo does not turn on
when using DC power
If you are using DC power, confirm that all cable connections are
secure and that the power connector is locked firmly into place.
Verify that the power indicator light on the power adapter is on,
indicating that power is being supplied.
If the EnGo still does not turn on, contact Dejero Support.
No network coverage Move to an area with better network coverage. The device
detects an available network automatically.
Modem error:
“One or more modems
have malfunctioned.
Restarting this device may
resolve the problem.”
To reinitialize the modems:
1. Turn off the EnGo.
2. Disconnect the power source.
3. Wait 30 seconds, reconnect the power source, and restart.
If this does not resolve the problem, contact Dejero Support.
EnGo is inactive Contact your system administrator to activate your transmitter.
EnGo needs to be
assigned to a receiver
output
Contact your system administrator to assign a receiver output.
When assigned, the output destination for the EnGo appears on
the Preview screen.
EnGo is disabled Contact Dejero Support. You will need to restart the EnGo after it
is re-enabled.