Smart Phone Compatible H.264 DVR Security System 4 Channel DVR w/ 4 Indoor/Outdoor Hi-Res Night Vision Cameras INSTRUCTION MANUAL V1.2 www.defender-usa.
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IMPORTANT! PLEASE READ! PRODUCT WARRANTY INFORMATION Please visit our website at www.defender-usa.com for information about your product’s warranty. We take quality very seriously. That is why all of our products come with a one year warranty from the original purchase date against defects in workmanship and materials. If you have warranty or support issues please contact us using any of the following methods: Phone: 1.866.946.7828 Fax: 1.888.771.1701 Email: support@defender-usa.com Website: www.
TABLE OF CONTENTS TABLE OF CONTENTS............................................................................................... 1 INTRODUCTION..................................................................................................... 3 WHAT IS INCLUDED................................................................................................ 3 FEATURES............................................................................................................. 4 OPTIONAL ACCESSORIES........
TABLE OF CONTENTS Playback through DVR............................................................................................... 43 Computer Playback.................................................................................................... 44 File Viewing.............................................................................................. 45 Software Functions................................................................................... 46 Bottom Playback Functions..............
INTRODUCTION Congratulations on your purchase of the SN502-4CH! This user friendly system will allow you to monitor and protect your home or business. The coaching iMenu makes setting up and using your DVR very easy with helpful information bubbles that appear to assist you. The SN502-4CH comes equipped with H.264 compression which allows you to record and store more footage using less space, so you will never miss an important event.
FEATURES iPhone and BlackBerry Compatible Access live video footage directly from your iPhone, BlackBerry1 or other smart phone.2 Record Over a Month of Footage The 500GB hard drive is optimized for 24/7 surveillance and uses cutting edge H.264 compression to record over a month of video.3 Set to record in real time, your footage will stream flawlessly during playback. Coaching iMenu Helpful information bubbles will pop up to assist you as you scroll through different settings.
FEATURES Advanced Motion Activated Recording Advanced motion detection settings ensure that false alarms are not triggered—the easy motion detection “mask” allows you to block out areas with constant movement. Included Mouse and Remote Navigate through the menu with ease using the included USB mouse, the front panel of your DVR or the convenient IR remote control. Password Protection Set a password to prevent unauthorized users from viewing your footage or changing any of your DVR settings.
BUTTON AND CONNECTIONS DVR FRONT 1 2 4 3 16 5 6 7 8 9 10 11 12 13 14 15 1. Power: 2. 3. 4. 5. 6. 7. Glows green when DVR is turned on HDD: Flashes when hard drive is in use Directional Keys: Used to navigate through the menu IR Sensor: For the remote control Channel Selection: Selects channels to view. Press once to view channel listed Screen View: Press to view quad screen Record: Press this to prompt manual record 8. 9. 10. 11. 12. 13. 14. 15. 16.
BUTTON AND CONNECTIONS REMOTE CONTROL 1 2 3 5 6 8 9 4 7 11 12 10 13 1. Numerical Keypad: Buttons 1-4 will display the corresponding camera on full screen 2. All: Switch to quad viewing mode 3. Menu: Access the main menu and exit the current menu 4. Select/Enter: Allows you to select options 5. Directional Keys: Allow you to navigate through the menu 6. Audio/Search: Searches and finds any channels that have an audio supported camera attached to it (not included) 7. Mute: Mutes sound 8.
BASIC SETUP THINGS TO CONSIDER BEFORE INSTALLATION • • • • • • • • • • • The camera should be installed between 8 and 13ft above the area to be monitored Before screwing in the mount for the camera ensure there are no obstructions in the camera’s view Place cameras in the most strategic places where they can provide detailed, recorded video of every visitor.
BASIC SETUP WIRING FOR CAMERAS A B D C G F H K L J E INSTRUCTIONS 1. Plug 12V adapter (A) into electrical wall outlet or surge protecting power bar. 2. Plug the single end of the four port power supply (C) into the male end of the 12V adapter (B). 3. Connect the 4PIN DIN female connection on the camera (E) into the 4PIN DIN male connection on the 60ft video power wire (F). 4. Plug the power jack (G) from the 60ft video/power wire into one of the ports of the four port power supply (D). 5.
BASIC SETUP CONNECTING A MONITOR Plug in BNC to RCA connector 1. Connect a BNC to RCA connector to the top VIDEO OUT connection on the back of the DVR. 2. Plug the RCA cable into the BNC connector. 3. Attach the other end of the RCA cable to a yellow RCA video input on your TV/monitor. 4. Switch the TV/Monitor source to view the DVR. (Consult the TV/Monitor manual for instructions on how to switch the video source) 5. The bottom video out is for a second monitor.
GETTING STARTED GETTING STARTED Now that you have powered up the DVR and properly connected it to a TV or monitor you are ready to begin setting up and using the DVR. This DVR is designed to be user friendly. You will notice the coaching iMenu information bubbles describing settings that you will find in the menu. As an added convenience the DVR will automatically begin recording once it is powered on as long as at least one camera is properly connected.
FUNCTION MENU FUNCTION MENU The Function Menu can be accessed 3 different ways: 1. By right clicking the mouse. To access items on this menu with the mouse move the mouse pointer over the option to highlight it and left click. To exit, move the pointer off the menu and left click. 2. Pressing select on the remote. To access items on this menu with the remote, use the arrow keys to move and when the option is highlighted, press select. To exit, press the menu button. 3.
SHORTCUT MENU Video Search Selecting this shortcut prompts the video search menu to appear. This allows you to search through the previously recorded footage. For more information on the video search menu, please see PLAYBACK. PTZ Camera Selecting this shortcut opens the PTZ menu. PTZ stands for Pan, Tilt, Zoom cameras (Not included). This menu option only controls compatible PTZ cameras that are properly setup in the device management section of the menu.
SHORTCUT MENU Start Record • Selecting this shortcut prompts the DVR to begin recording (if it is not already recording). This will override any schedule that is set Stop Record • Selecting this shortcut prompts the DVR to stop the manual recording Start Cruise • Selecting this option prompts the PTZ cruise to start (if you have set up the PTZ cruise).
SHORTCUT MENU Digital Zoom When viewing a camera in full screen mode, your function menu gives you an option to zoom in. This is good if you would like to get a better view of something that you are monitoring. To zoom in: 1. Double click the screen you would like to zoom in on. This will open to full screen mode. 2. Right click the mouse, scroll to “Digital Zoom” and press select. 3. Using the mouse, click and drag a square around the area you would like to zoom in on. 4.
MAIN MENU USING THE KEYBOARD The keyboard is used when typing in passwords, dates and labeling/naming certain things. This keyboard will appear multiple times when working with your DVR. 1. Select the letters you would like by pressing select. By selecting the “ABC” tab on the side, you will change the letters to be lower case and selecting it again will change the letters to numbers and again from numbers to upper case letters. To erase, select the backspace button ( ). 2.
MAIN MENU Position This will determine where the camera title will be displayed in the camera viewing window. To change the position of the title: 1. Select the position column next to the camera you would like to change and a drop down list will open. 2. Select the position where you would like the title to appear on the camera screen. If you would like the name NOT to display, set the position to “OFF” 3. Repeat for all desired cameras. 4. Select “apply” to save the changes.
MAIN MENU Time Display This DVR gives you an option to display the time while it is recording and while it is in live view mode. The default setting has both time displays set to “ON”. If you would like to turn either live view time display or record time display off or on: 1. Select the drop down menu beside which ever time display mode you would like to change and highlight “off” or “on” and press select. 2. The time display will now be changed. 3. Select “apply” to save settings.
MAIN MENU RECORD SETUP This option allows you to turn on or off each camera, adjust the resolution, pick a video quality, turn on or off auto record, pick a recording mode (time schedule or always) as well as decide on a file size (recorded video size in minutes). Channel (On/Off) To turn channels on or off from recording: 1. Select the drop down menu beside the channel(s) you would like adjusted. 2. Highlight whether you would like the camera on or off and press select. 3.
MAIN MENU Rec. Mode The DVR allows you choose whether it always records, or if it records based on a set schedule. To program your DVR to always record: 1. Select the drop down menu beside “Rec. Mode”. 2. Highlight the word “always” and press select. 3. Select “apply” to save settings. To set your DVR for schedule record: 1. Select the drop down menu beside “Rec. Mode”. 2. Highlight the words TIME SCHEDULE RECORD and press select. 3. Select “apply” to save settings.
MAIN MENU Schedule Copy Function Selecting the COPY button will copy one days schedule and paste it into other days that you specify. This is useful if you customize a schedule for a particular day and would like to apply the same schedule for other days of the week. To copy one day’s schedule to another or all other days: 1. Select the drop down menu beside the word “from”. 2. Highlight the day you would like copied. 3. Select the drop down menu beside the word “to”. 4.
MAIN MENU Type: Determines how the DVR will acquire an IP address; DHCP, Static or PPPoE. DHCP: DHCP (Dynamic Host Configuration Protocol) address is the most common setup for home or office networks. This allows the DVR to automatically receive an IP address from the router. By default the IP mode will be set to DHCP and, in most situations this is acceptable. Static IP: Static IP addresses are manually assigned by an administrator. Most home or office networks today do not use static IP addresses.
MAIN MENU IE Port: Refers to the port that your DVR will use to communicate with your network and Internet. Knowing this port is necessary for the DVR to be viewed properly over the Internet. Media Port: This port is used to initiate communication to the DVR. The media port is entered at the end of the IP address to connect to the DVR. If using the default port (80), your Internet browser will automatically add port 80 at the end of the address, even though it may not be visible.
MAIN MENU DNS: Stands for “Domain Name System” and is for advanced network setup. DNS is used to convert common names into website IP Addresses. It is best to leave these settings as is as it us usually the same as the router. To Change the DNS address: 1. Highlight and select the number next to DNS and a keyboard will appear. 2. Type the number you would like for a DNS address then select enter to close the keyboard. 3. Select “apply” to save your changes.
MAIN MENU VIDEO SEARCH This option allows you to search through your previously recorded footage and find footage recorded from particular dates and times. You can access the video search menu by pressing play in live monitoring mode, from the shortcut menu or by selecting the “Search” option on the main menu. To access and play back footage from a particular date and time: 1. Select the channel you would like to view recorded footage from (1) and press select.
MAIN MENU File List This DVR allows you to view the file list for each day that you have recorded footage. The file list allows you to see what the type of recording was (normal, motion detection), the date and time the footage was recorded, the size of the footage, as well as gives you an option to backup particular recorded events. File List Menu To access the file from the video search menu: 1.
MAIN MENU Backup Your DVR allows you to backup footage onto a USB device, USB HDD, or a USB CD/DVD burner and play it back on your computer. To Backup footage onto USB device: Connect USB device into bottom USB port 1. Make sure a USB device or USB burner is plugged into the proper USB connection on the back of the DVR. 2. Access the file list from the particular day you would like footage backed up. (Instructions on Pg. 26) 3.
MAIN MENU HDD This menu option gives you information about your HDD (hard disk drive), allows you to enable overwrite mode, and format the hard drive and/or USB drive. The information that this option gives you includes: • HDD Status: Displays the current operating status of the hard drive.
MAIN MENU HDD Format Formatting the HDD erases all recorded video and audio on your hard disk drive. Formatting will not erase any of your custom settings on your DVR. To Format the HDD: 1. Highlight the “Format HDD” button and press “select”. 2. A screen will come up asking you if you are sure you want to format everything on your HDD. 3. Select “OK” to format the HDD or “Cancel” to prevent formatting. 4. It may take a few minutes to format the HDD. Formatting cannot be stopped halfway through. 5.
MAIN MENU Alarm Setup The alarm menu allows you to adjust for which alarms you would like set, adjust time the internal buzzer will sound for. To turn on alarm: 1. In the alarm menu go to the alarm notification(s) you would like to be notified on (HDD LOSS, HDD SPACE, VIDEO LOSS) and press select to open the drop down list. 2. Highlight and select “ON” for each function you would like to be notified on. 3.
MAIN MENU PTZ Setup PTZ setup allows you to input information for a PTZ camera. (PTZ cameras not included) The information must be entered in the DVR so that the DVR works with your PTZ camera and all its functions. To input the PTZ information: 1. Find which camera channel the PTZ camera(s) are hooked up to and from that channels row on the PTZ setup menu, input the proper information for your PTZ camera. 2. The information you need to select will be specified in the PTZ manufacturer manual. 3.
MAIN MENU Motion Detection This menu option allows you to adjust the motion detection settings for each individual camera. The settings you can adjust include turning motion on or off, adjusting the sensitivity and selecting the motion detection area. To change the status of motion detection for each camera: 1. Select the “Status” drop down list under the camera you would like to turn motion detection on/off. 2.
MAIN MENU MD Area MD area stands for Motion Detection area. This setting allows you to adjust particular areas of each camera where motion will and will not be detected. This is good if you had a camera pointed towards something that is always moving, such as a busy road. This way the DVR only records motion that is out of the ordinary, thus saving you HDD space and more days of recording. To adjust the MD area 1.
MAIN MENU SYSTEM SETUP This menu option allows you to change system settings on your DVR. The settings you can change include: • • • • • • Date and Time: Password: Video: Language: Info: Maintenance: Adjust date, time and daylight saving time Turn the password function on/off as well as change the password Adjust video resolution as well as video standard Eight languages to choose from (Available Languages on Pg.
MAIN MENU 1. Select the column next to the date you would like to change and a keyboard will appear. 2. Type the date in the order of the selected format (listed above time format) then select enter to close the keyboard. 3. Select “apply” to save your changes. To adjust the Time: 1. Select the column next to the time you would like to change and a keyboard will appear. 2. Type the time in the order of the selected format (listed below date format) then select enter to close the keyboard. 3.
MAIN MENU DST DST stands for daylight saving time; you can adjust the DVR to change automatically when daylight saving time approaches, this is so you don’t have to go back and do it yourself. You can also customize when the DVR changes for DST. To set the DVR to adjust for daylight saving time on its own: 1. Select the scroll bar next to DST and list will appear, turn DST on. 2. Next to Mode, highlight default and press select to turn the automatic DST adjustment on. 3. Select “Apply” to save your changes.
MAIN MENU Password Setup This menu selection allows you to change the device ID, enable password protection as well as set a new password for users and admin on your DVR. When you enable password protection, you will be prompted to insert a password each time you wish to access the main menu. Once the menu has been accessed, the DVR will automatically log the user out after 60 seconds of no action taking place, if that happens you must re-enter the password when logging in again.
MAIN MENU Video Setup This menu option allows you to adjust the resolution of the VGA output. To adjust the resolution for a VGA device: 1. Select the scroll bar next to “VGA resolution” and list will appear. 2. Highlight the resolution you would like and press select. The higher the resolution, the better the quality will be but the more space it will use up on your HDD. 3. Select “apply” to save your changes. To adjust your video system: Throughout the world there are two main video systems; NTSC and PAL.
MAIN MENU Language This DVR allows you to set many different languages. The languages you have to choose from include: English, Dutch, Italian, Russian, French, Spanish, Portuguese and Polish. Language Setup (English only) To adjust the language: 1. Select the drop down menu beside “ System Language”. 2. Highlight the language you would like and press select. 3. Select “Apply” to save your settings and exit the menu. 4. The system will restart and open with your set language settings.
MAIN MENU Maintenance System maintenance allows you to load system default settings, set up your DVR for automatic maintenance, adjust system reboot, manually reboot the system as well as update the system with a USB device. To turn auto maintenance on or off: 1. Select the scroll bar next to “auto maintain” and list will appear. 2. Highlight whether you would like auto maintain on or off and press select. 3. Select “apply” to save your changes. To adjust auto reboot: 1.
PLAYBACK VIDEO SEARCH There are three ways to access the search menu for playback: 1. Pressing the play button on the front panel or the remote of your DVR. 2. Accessing the search menu by right clicking the mouse and selecting “video search”. 3. Accessing the main menu and selecting the video search option. • Video search allows you to find footage recorded from particular dates and times To access and play back footage from a particular date and time: 1.
PLAYBACK File List This DVR allows you to view the file list for each day that you have recorded footage. The file list allows you to see what type of recording it was (normal, alarm/motion detection), the date and time the footage was recorded, the size of the footage and also the option to backup particular recorded events. File List Menu To access the file list: 1. Access the search option and select the date input area.
PLAYBACK Playback Screen Playback Through DVR Once you have selected the footage you would like to view, press select and the footage will automatically play. Upon playing back the recorded footage, options on the bottom of the screen appear for you to manipulate the video. These options are also accessible though the front panel on the DVR as well as on the remote control. The options and their functions are as follows: (from left to right on the screen) 1.
PLAYBACK COMPUTER PLAYBACK When you backup footage onto a USB device you can view the backed up footage on your computer. Viewing your footage from your computer allows you more options for manipulating the video as well as for backing up footage directly to your computer. To view footage though your computer: 1. Insert included software CD into disk drive and double click to install the playback software. 2. Follow the installation guide until the end. 3.
PLAYBACK File Viewing → → → → Be sure that the playback software is open on your computer. Instructions differ depending on what files you would like to open and play: One Video 1. Select “File” →”Open Local File”. Find the USB device file, or any other area where backed up footage would be stored on your computer. 2. Make sure to view . 264 Files. 3. Select the file you would like to view and select “open”. 4. Once you have selected open, the video will NOT play automatically.
PLAYBACK Software Functions The software has many functions. The drop down menus allow you to adjust the video, the file menu allows you to open video files, and settings allows you to adjust certain settings in the software.
PLAYBACK Bottom Playback Functions If you select the bottom bar from on the playback screen, it will expand to give you playback options as well. The video functions from the bottom bar are as follows: 1. Minute Bar: Displays when the footage was recorded and for how long in minutes. You can also adjust the small box to move to particular parts of the footage 2. Hour Bar: Displays the hour the footage was recorded. (in this photo it is 14:00 or 2:00pm) 3.
PLAYBACK To save a section of video: 1. Move the cursor (on the green bar) to the section of footage you would like to save. 2. Select the ST icon. A blue bar will appear where you want the video to start saving as well as make the icons next to the ST icon become usable. 3. To cut footage and save it select the scissor icon next to ST and a time range screen should appear. Type in the year, month, day and time you would like to start and stop saving the footage, then select “OK.
PLAYBACK Processor Amplification Control This area allows you to adjust the Brightness, Contrast, Hue and Saturation of the playback video. To adjust the video settings: 1. Open up “Processor Amplification Control”, under the settings menu. 2. Move the bar along the line to make the Brightness, Contrast, Hue and Saturation settings higher or lower. 3. When the settings are adjusted to your liking, select OK.
NETWORK GUIDE REQUIREMENTS You will need to have: The DVR connected to a router The router connected to the Internet A PC or laptop that is connected to the same router as the DVR. The PC can be connected by a wired or wireless connection Internet Explorer 6.0 or higher (to check your version of Internet Explorer open I.E. In the top Menu bar select “Help” and then select “About Internet Explorer”. The version of I.E. will be displayed.
NETWORK GUIDE Finding your DVR’s IP Address By default, the DVR IP mode is set to DHCP. This means the DVR will automatically retrieve an IP address from the router that it is connected to. Unless your network requires a static IP address leave the DVR IP mode set as DHCP. 1. 2. 3. 4. Press “Menu.” Enter password if prompted. The default password is 123456. Select “NETWORK SETUP.” Make sure the “IP Mode” is set to DHCP. This setting is acceptable for most users.
NETWORK GUIDE Method 1: 1. Open up Internet Explorer. 2. Click on TOOLS. 3. Click on INTERNET OPTIONS. 4. Click on the SECURITY tab then the CUSTOM LEVEL button. 5. Change the ActiveX settings listed below.
NETWORK GUIDE Method 2: Add the DVR’s IP address to the Trusted Sites in Internet Explorer. 1. Open up Internet Explorer. 2. Click on TOOLS. 3. Click on INTERNET OPTIONS. 4. Click on the SECURITY tab. 5. Click on TRUSTED SITES. 6. Click on the SITES button. 7. Type in the IP address of the DVR in the following format: http://192.168.0.108 and click ADD. 8. If “Require server verification (https:) for all sites ...” is selected you will need to uncheck the selection box.
NETWORK GUIDE Log in to the DVR (Using Internet Explorer): By default the DVR will require a user to input a password before being able to view the DVR online. The default password for the web interface of the DVR is: 123456 Installing the ActiveX controls: There will be a yellow information bar that pops up below the address bar in Internet Explorer. Click on the yellow information bar and then select “Install This Add-on for All Users on This Computer…”.
NETWORK GUIDE VIEWING YOUR DVR OUTSIDE OF YOUR NETWORK Now that you have successfully viewed your DVR and cameras from a computer connected to the same router it is time to set up your router to view the DVR while at a remote location. This process is called “Port Forwarding” and you can find detailed instructions on how to complete the required steps at: Option 1 www.defender-usa.com/network Option 2 www.portforward.
NETWORK GUIDE OPTION 1: (recommended) This option gives you an audio enabled video that has step-by-step instructions on how to port forward your DVR for your specific router. 1. Open up your web browser and go to: www.defender-usa.com/network 2. Once the site has loaded you will see a list with photos of different DEFENDER DVR models, select the SN502-4CH. 2. You will then see a list with photos of different types of routers. Select the router most similar to yours. 3.
NETWORK GUIDE OPTION 2: 1. Open up your web browser and go to: www.portforward.com 2. Once the site has loaded, scroll down to the large list of routers. 3. Find the type of router you have and select it. • If you cannot find your exact router, select one that is similar to your router or made by the same company that made your router 4. Once you select a router an advertisement will appear – select the “click here to skip this advertisement” text in the top right corner. 5.
NETWORK GUIDE TESTING PORT FORWARDING If you would like to see if your port forwarding worked, follow these steps : 1. Open a web browser and type in www.whatsmyip.org. 2. Your External IP address will be listed on the top center of the screen, make sure to write it down. This is the address that you can use when not at home to connect onto your DVR. 3. Open another web browser. 4. Type in www.canyouseeme.org. This site also allows you to see your external IP address. 5.
NETWORK GUIDE IF YOU CANNOT CONNECT If the remote viewing does NOT connect it could be due to one of the following issues: • Make sure the browser is Internet Explorer 6.0 or higher and is on a Windows PC • Make sure you forwarded both port 80 AND 9000 for TCP and UDP • Make sure you properly installed of the controls (selected the yellow pop-up bar and ran all controls) • Check all your network connections and go through the above steps again to make sure a configuration error was not made.
NETWORK GUIDE TO VIEW ONLINE SOFTWARE USING EXTERNAL IP ADDRESS 1. Open your Internet Explorer and type in www.whatsmyip.org and press enter. This will direct you to a website that lists your external IP address on the top of the page. Write down your external IP address. 2. Open another Internet Explorer window and type in your external IP address, followed by the port you forwarded for your DVR in the following format. http://74.123.3.34:80. 3. Follow the login screen for your DVR.
NETWORK GUIDE DynDNS SETUP The following instructions are for DYNDNS.org setup 1. On a computer that is connected to the same router as the DVR, open a web browser and type www.dyndns.org in the address bar. 2. Create a new account by clicking the “Create Account” link in the top right hand corner of the site. 3. Enter your preferred user name, email address, and password. 4. Optional information can be left blank, unless you would like to enter it. 5.
NETWORK GUIDE LOG INTO THE ACCOUNT AND SETUP A DDNS HOST To set up a DynDNS name for your DVR: 1. Enter the DYNDNS.org user name and password you created and click login. 2. Click on the “Services” button located on the menu bar. 3. Click on the “Dynamic DNS” link. 4. Click on the “Get Started” link located on right side of the screen. 5. Type in a desired host name. We recommend you use your name, family name or your business’ name, as long as it is easy to remember. 6.
NETWORK GUIDE TO VIEW DVR THROUGH HOST NAME 1. Ensure that all your DYNDNS account information is entered into your DVR’s DDNS setup screen. 2. Open Internet Explorer and type in your DVR’s host name that you created on your DYNDNS account. 3. You will be prompted for a Password. Default Password: 123456 4. Click OK and the DVR software and footage will appear.
ONLINE SOFTWARE This is what the online viewing software will look like in live view: Just like the DVR menu, submenus have certain functions that have the same meaning: • Next: • Default: • Apply: • Exit: SN502-4CH This software can be used with many DVR’s and this option will allow you to adjust settings for more cameras (as other DVRs may come with more camera channels).
ONLINE SOFTWARE Live Mode The fist tab along the top of the screen for the online viewing allows you to view the DVR in live mode. From this mode the buttons along the side and their functions are as follows: 1. PTZ Camera Controls: Selecting this function opens up PTZ control menu. For more information see “PTZ options” on Pg 67 2. Cruise Setup: This function allows you to setup directions for the PTZ to follow, the PTZ camera will cruise through your set positions and times.
ONLINE SOFTWARE PTZ OPTIONS The controls for the PTZ camera are as follows: Zoom: Pressing the + zooms in and pressing the – zooms out Focus: Pressing the + focuses the picture and pressing the – takes the focus away, many PTZ cameras do this automatically Iris: Pressing the + lets in more light and pressing the – takes light out of the picture, many PTZ cameras do this automatically Directional Keys: Clicking on the directional arrows moves the camera around To set up cruise: 1.
ONLINE SOFTWARE PLAYBACK This tab allows you to search, view and backup previously recorded footage that is stored on your DVR’s HDD. You can also narrow down your search by type of footage and what camera it was recorded from. To search through footage: 1. Select the date you would like to view the footage from on the calendar by double clicking on the particular date. If the date has available footage, it will be in bold. 2.
ONLINE SOFTWARE Playing Back Footage: When you prompt video to play, it may take a few minutes to load, then the footage will begin playing automatically. The bottom of the screen will have the playback options. The playback options (from left to right) are as follows: SN502-4CH Pause/Play: Pressing this pauses playback. If the video is currently paused, pressing this button again will prompt the video to begin playing.
ONLINE SOFTWARE SETUP This tab allows you to go through particular settings and make adjustments to the DVR. The menu options you can adjust include: • Record • Alarm • PTZ • Network • Setting • Host Info Each function works much like the menu option on the DVR. Record Mode The DVR allows you to choose whether it always records, or if it records based on a schedule that you set up yourself. To program your DVR to always record: 1. Select the drop down menu beside “Record Mode”. 2.
ONLINE SOFTWARE To change the schedule: 1. At the bottom of the schedule area, select the type of recording you would like to insert at particular days and times and press select. • (Red): Alarm record: Records when motion or alarm is detected • (Green): General Record: Constantly records • (White): No Record 2. In the schedule area, click on the day and time you would like to adjust (to record, alarm record or no record). The time slot will fill with the corresponding color. 3.
ONLINE SOFTWARE Alarm Setup The alarm menu on the online software allows you to adjust for motion detection, motion detection area and motion detection sensitivity. Motion Detection This menu option allows you adjust the motion detection settings for each individual camera. The settings you can adjust include turning motion on or off, adjusting the sensitivity and selecting the motion detection area. To change the status of motion detection for each camera: 1.
ONLINE SOFTWARE PTZ Setup PTZ setup allows you to input information for the connected PTZ camera. (PTZ cameras not included). The information must be setup according to the PTZ camera so that the DVR and online software works with your PTZ camera and all its functions. To input the PTZ information: 1. Find which camera channel the PTZ camera is hooked up to and from that row, select the proper information for each PTZ camera connected from the drop down menu on your DVR. 2.
ONLINE SOFTWARE Settings This tab allows you to adjust general settings for your online viewing software and DVR. The settings you can adjust include the Internet bandwidth, the file save path, password enable, changing the password, and daylight savings adjustment. Internet Bandwidth Internet bandwidth is the transmission speed of your connection to the Internet. You need to know your bandwidth speed when changing this setting. To see what your bandwidth is you can go to www.bandwidthplace.
ONLINE SOFTWARE Password Setup This menu selection allows you to enable password protection as well as set a new password for the user and admin accounts on your DVR. To enable password protection: 1. Select the scroll bar next to “password enable” and list will appear. 2. Select to turn the password enable to “on”. 3. Select “apply”, to save your changes.
ONLINE SOFTWARE Host Info This area shows you information about your DVR system. The information you view cannot be changed. HDD Status: Shows you how much space (in GB) you have available on your HDD Available Time: The available recording time you have left on the HDD (in hours) Soft Version: This area shows you the software version of the online viewing software Mac Address: This is the DVR identification 500G 7 LOGOUT Clicking on this tab logs you out of the online software and DVR viewing.
MOBILE VIEWING MOBILE VIEWING This DVR is compatible with iPhone, BlackBerry, Windows Mobile and Symbian operating systems on 3G networks. Before you can access your DVR on a mobile phone you must make sure that the DVR has the proper network settings, has been port forwarded, and that you have the proper viewing software on your phone. Set User name, password and port on DVR: 1. Go to Mobile setup on the DVR. 2. Insert the user name and password which a mobile user would use to access the DVR footage. 3.
MOBILE VIEWING 4. Once all the proper information has been entered on your iPhone and on your DVR. Press the Back button in the top left corner of the iPhone screen. 5. Press the play button in the bottom left of the screen to start playing live footage from your DVR. 6. Fore more information on the aplayer, please review the buttons and connections below. BUTTONS AND CONNECTIONS 1. Viewing Screen 2. PTZ controls 3. Channel selection keys 4. Play & Pause 5. Snapshot 6. Full screen 7.
MOBILE VIEWING Host: Port: Input your DVR’s IP address Input the port you forwarded for your mobile setup.
MOBILE VIEWING 7. Once the correct information has been inserted, select “OK” and a separate screen viewing your selected channel will appear. 8. The mobile software allows you to change channels, control a PTZ camera as well as capture a video. 9. If you capture a picture it will be stored in the same file location the program was installed. 10. You can convert normal display to full screen display by clicking the screen from on mobile device. Symbian Mobile From your computer: 1.
DVR TROUBLESHOOTING The cameras are not sequencing • • • Nothing is recording but all the • images are appearing on screen • • • The camera picture is too dark • • • • • My night vision will not turn on/I can’t see at night • • The video plays choppy when viewing live footage online • • • The browser keeps freezing/ won’t let me play the footage • • • SN502-4CH Check if you have sequence turned on under the camera menu options You must initiate the sequencing to get it to start by right clicking
DVR TROUBLESHOOTING Cannot power off DVR • The DVR is set to run as long as it is plugged in. To power off the DVR disconnect the power cable Playback video is choppy • Check the FPS for each camera that is recording the choppy video. Refer to your settings in the main menu. The more FPS the smoother the video. If the FPS is set too low the video will appear choppy The schedule is not recording properly to my set times • Check to see if you have the proper time set on your DVR.
DVR TROUBLESHOOTING I can’t see the online footage using my external IP address • • • Cannot view the DVR through a remote Internet connection • • • • Remote control is not working • • • • Sometimes your router will not allow you to view the footage with your external IP address because the DVR is hooked up to the same router.
DVR SPECIFICATIONS Video System...............................................................................NTSC / PAL (Manual Switching) Video Compression Format ..........................................................H.264 Video Input (Composite Video Signal 1 Vp-p 75Ω BNC) ...................4 Channels Video Loop Output (Composite Video Signal 1 Vp-p 75Ω BNC)..........No Video Output...............................................................................
DVR SPECIFICATIONS PTZ Control ........................................................................ Yes (Pelco-D, Pelco-P) Dwell Time (Sequential Channel Switch) .............................. Programmable with adjustable dwell time (0-10 sec.) Picture Zoom ..................................................................... 2x digital zoom (live mode / playback mode) Key Lock ............................................................................ Yes Video Loss Detection .........................
WHAT IS INCLUDED 4 x Indoor/Outdoor 4 Port Power Supply 4 PIN DIN to RCA (male) Night Vision CCD Color for Cameras Video/Power Wire Cameras • BNC to RCA Connector • Instruction Manual • 1 Power Adapter for Camera • 1 Year Warranty • Mounting Hardware • Online/Toll Free Support FEATURES 1 1. Sun Shield: 2. 2 3. 4 3 SP301-C Camera 4. 5. 6. 5 6 1 2 SN502-4CH Helps prevent glare from bright lights Infrared (IR): LEDs allow the camera to see in the dark up to 15ft away.
WIRING ADDENDUM A B D C G F H K L J E WIRING INSTRUCTIONS 1. Plug 12V adapter (A) into electrical wall outlet or surge protecting power bar. 2. Plug the single end of the four port power supply (C) into the male end of the 12V adapter (B). 3. Connect the 4PIN DIN female connection on the camera (E) into the 4PIN DIN male connection on the 60ft video power wire (F). 4. Plug the power jack (G) from the 60ft video/power wire into one of the ports of the four port power supply (D). 5.
Specifications Camera Type........................................................................................... Weather resistant Color IR CCD Camera Image Sensor......................................................................................... 1/4" Color SHARP CCD Resolution............................................................................................. 420 TV Lines Outdoor Use...........................................................................................
CAMERA TROUBLESHOOTING Before contacting technical support, please follow the troubleshooting tips below for solutions to common problems. Toll free telephone: Toll free fax: Email: 1.866.946.7828 1.888.771.1701 support@defender-usa.com Online live web chat: Visit www.defender-usa.com No picture/signal Picture is too bright Picture is too dark Night Vision is not working SN502-4CH • Make sure your TV/monitor is on the correct video input channel. This is NOT channel 3.
REPLACEMENT PARTS If you accidentally damage or lose any parts they can be replaced with ease. The following are parts that came with your system and their reference model numbers so you can continue to effectively monitor your premises. PRODUCT MODEL# DFW61 ACC-BNC ACC-SQUID-4TO1 SOFTWARE/ MANUALS DESCRIPTION 4 PIN DIN Cable BNC to RCA Connector Four-to-One Power Supply Your product software and manual are available for download at: http://www.defender-usa.com/downloads.
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