Datasheet

84
Cannot view online footage
using my external
IP address
• Sometimesyourrouterwillnotallowyoutoviewthefootagewithyour
external IP address because the DVR is connected to the same router. Try
typing the DVR's internal IP address in the address bar.
• Ifusingaportotherthan80,addyourportforwardedporttotheendthe
IP address.
• SeetheNETWORKSETUPsectionforsetupinstructions.
Cannot view the DVR
through a remote Internet
connection
• Portforwardingmaynotbesetupcorrectly.
• TheexternalIPaddressoftheDVRmayhavechanged.TrysettingupaDDNS
account to stay connected with the latest IP information.
• TheISPmaybeblockingport80.TrychangingHTTPPortto8080.Be sure to
recongure the port forwarding.
• RefertotheNETWORK SETUP section of the manual for detailed instructions
on REMOTE VIEWING set up.
The browser keeps
freezing/Ican'tplay
the footage
• Makesureyouhaveanup-to-datebrowsertoviewthefootagewiththe
proper ActiveX options.
• MakesurethebrowserisInternetExplorer.Thesoftwarewillnotplayonany
other browser.
• DownloadallWindowsUpdatestomakesureyouhavethelatestversionof
Windows and Internet Explorer.
The video is choppy when
viewing live footage online
• WhenmultipleUsersviewtheDVRatthesametime,itslowstheconnection
to the DVR. Try accessing the DVR at a later time.
• ThespeedofyourInternetconnectionmaybetooslow.CheckwithyourISPif
the video seems to be choppy no matter when you check it.
• Itisnormaltoexperienceasmalltimedelaybetweenthelivefootageandthe
network viewing.
TROUBLESHOOTING