Warranty Guide
www.decoproductsglobal.com
Deco Products™ brand and logo are trademarks property of Deco Products Global LLC
installer’s responsibility to document all jobsite conditions and measurements including
the installation date, subfloor moisture %, and other documentation required under the
Deco Products™ Installation Guide.
• What does 100% Waterproof means? When exposed to water, The Deco Products™
flooring planks are waterproof and will not swell, buckle or lose integrity. In the case of
standing water or flooding, the Deco Products™ flooring will not act as a waterproofing
barrier for the subfloor and/or any surrounding structure. Any damage to the subfloor
and/or surrounding structure that is caused by standing water or flooding is not
covered by this warranty.
The Deco Products™ Warranty Owner
Notice: This warranty applies only to Professionally Installed or Do-It-Yourself (DIY)
installations by a homeowner for his or her own residential end use/light commercial
use when applicable. This warranty extends only to the original end user and is not
transferable. For any claim can be evaluated, the flooring receipt, all moisture/relative
humidity testing documentation and photography (if applicable), will be required to start
file a claim. If one should arise, Deco Products™ Quality Assurance Dept will contact
you to initiate a claim process. The Flooring shall be free of manufacturing defects
caused by improper milling, grading, staining and coating (“Manufacturing Defects”)
under normal use for a period beginning on the date of purchase by the Original
Purchaser (the “Purchase Date”) and ending on the earlier of one year from the
Purchase Date, and the date on which the Flooring is installed (the “Installation Date”
How to Obtain Warranty Service:
The Warranty Holder must inspect the Flooring for Manufacturing Defects caused by
improper milling, grading, staining and coating, and report any such defects to Deco
Products Global, prior to installation of the Flooring. To obtain warranty service, the
Warranty Holder must contact Deco Products™ Customer Experience Department at:
info@decoproductsglobal.com claims must be received within 30 calendar days after
the Warranty Holder identifies the Manufacturing Defect or other basis for a warranty
claim. To be covered under this warranty, the Warranty Holder must provide
documentation of sales order and proof that the Flooring was properly installed in
accordance with the Installation Guide. Deco Products Global reserves its right to not
follow a claim’s file if received without all required documentation due insufficient
sources of analysis. The conditions, limitations and exclusions of this limited warranty
are subject to change without notice based on manufacturer’s products updates.
Warranty by Product Line
Deco Products™ COLORS
Lifetime Limited Residential Warranty
15 Years Limited Light Commercial
Deco Products™ HYDROSTOP
Lifetime Limited Residential Warranty
15 Years Limited Light Commercial