Warranty Guide

www.decoproductsglobal.com
Deco Products™ brand and logo are trademarks property of Deco Products Global LLC
Warranty Information
Limited Residential | Limited Light Commercial Warranty
Deco Products Global warrants flooring products to be free from manufacturing
defects for a specified length of time from the date of purchase as set forth below. If a
defect covered by this warranty is reported to Deco Products Global in writing within
the specified length of warranty life from time of purchase. The Flooring shall be free of
manufacturing defects caused by improper milling, grading, staining and coating under
normal use for a period beginning on the date of purchase by the Original Purchaser
and ending on the earlier of one year from the Purchase Date, and the date on which
the Flooring is installed.
Deco Products Global could furnish comparable plank flooring of similar color, pattern,
and quality, for either the repair of the defective area or the replacement of the floor,
at our option. This warranty will take effect under the following terms:
What is covered by Deco Products™?
This warranty covers manufacturing defects when the flooring is subject to normal use
provided the flooring covered by this warranty but was not affected by any of the “not
covered” following cases. Should be installed and maintained in accordance with the
Deco Products Installation Guidelines, and Care & Maintenance Guidelines located at
www.decoproductsglobal.com Please check for further details.
What is not covered by Deco Products™?
• Color, shade or minor’s texture variations between samples or printed color
photography and the actual material/floor purchase.
• The damage caused by fire, flooding, intentional abuse, or moisture intrusion caused
by emissions from the subfloor.
• Possible indentations or damage caused by improper rolling loads, chairs, appliances,
or other furniture not using proper floor protectors while above the floor.
• Broke, dents or cracks when subfloor/basement was not flat enough to guarantee a
desirable flatness. i.e. Improper groove filling. Will not cover any damage, splits, edge
fracturing, chipping, or any other defect to the Flooring caused by accidents,
alterations, misuse, abuse, direct exposure to the elements, or improper installation
• Any flooring damage caused by excessive cold or heat (temperatures less than 32° F
or more than 113° F), negligence, erosion, pets, insects, sanding, settlement or
movement of the structure to which the Flooring is attached, or installation of Flooring
over an improper subfloor.
• The changes in color or sheen appearance when exposed to any natural light source.
• The exterior application in not full roof covered areas and appropriate tents and or
curtains against the inclement weather.
• The damage caused by vacuum cleaner beater bar, caster wheels, wheels, cutting
from sharp or similar objects.
• The loss of gloss/scratching/wearing with normal wear or caused by area rugs
• The installation-related errors and/or damage including improper conditioning of job-
site and flooring materials used during the preparation. Also the flooring damage
caused by moisture intrusions from concrete hydrostatic pressure, flooding, or