Warranty Guide

Deckorators.com
©2021 UFP Retail Solutions, LLC. All rights reserved. Deckorators is a registered trademark of UFP Industries, Inc. 10488_2/21
Effective for products purchased on or after January 1, 2021.
Stain Limitations: The Deckorators Decking, Porch Flooring and Composite Railing products are not stain-proof. Care must be taken to remove
all food, beverage and other spilled materials with water and a mild household cleaner within forty-eight (48) hours of exposure. Stains resulting
from spilled abrasive compounds of acidic or basic pH, strong solvents, oil-based paints or stains, metallic rust and other abnormal items not
commonly used on a residential deck are excluded from coverage under this Warranty; Excluded stains include but are not limited to pet or
human bodily fluids such as blood, vomit, urine or feces, and fungicides, bactericides, biocides and chemical-based plant food. Mold and mildew
can settle and grow on any outdoor surface and, if not properly cleaned, can stain that surface. Staining associated with mold or mildew that
is not properly cleaned within one week of first appearance is not covered under this Warranty. If stains persist, you will be required to produce
documentation that you attempted to have the deck professionally cleaned at least one time prior to making a claim under this Warranty.
Fade Limitations: No decking or porch flooring material is fade-proof when exposed to sunlight and other common atmospheric conditions. Normal
Weathering is to be expected over the life of the product and is not covered under this Warranty. Normal Weathering is defined as exposure to
sunlight and extremes of weather and atmosphere that will cause any colored surface to gradually fade, chalk, or accumulate dirt or stains.
Warrantor shall not be liable for any incidental or consequential damages arising out of the use or ownership of this product. Some states do not
allow limitations on how long an implied Warranty lasts and/or do not allow the exclusion of incidental or consequential damages, so the above
limitations and exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights, which vary from
state to state.
This Warranty does not cover any product that:
• Is damaged by physical abuse, acts of God, acts of war, or other chemical or biological factors.
• Has not been installed in accordance with the manufacturer’s installation guidelines and local building codes.
• Has been abused, placed under or subjected to abnormal residential-use conditions or has surface damage or surface punctures.
• Has been painted, coated, used, modified or otherwise treated in any manner other than as intended by Warrantor.
• Has been directly or indirectly exposed to extreme heat (in excess of 250 degrees Fahrenheit).
Failure to follow any restrictions or warnings supplied with the product shall make the Warranty null and void and of no further effect. Warrantor
reserves the right to investigate any claim and to inspect the materials for which a claim is made. Proper installation is a condition to coverage
under this warranty. Warrantor shall be allowed the opportunity to inspect the materials in their installed condition to determine whether or not
the materials were properly installed. Disassembly of the materials prior to inspection by warrantor shall make the warranty null and void. Any
construction or use of this product must be in accordance with all local zoning and/or building codes. The Consumer assumes all risk and liability
associated with the construction or use of this product. The Consumer or contractor should take all necessary steps to ensure the safety of
everyone involved in the project, including, but not limited to, wearing the appropriate safety equipment.
This warranty sets forth the entire responsibility of the warrantor. Warrantor hereby disclaims any implied warranty of merchantability or
fitness of the product for a particular purpose. Warrantor shall not be liable for any incidental or consequential damages arising out of the
purchase, use, or ownership of the product. Purchase of the product is acceptance of the terms of this warranty.
CLAIM PROCEDURE
To make a claim under this Warranty, the Consumer must, within ninety (90) days of actual or constructive notice of damage covered by this
Warranty, do the following:
1. Prepare a letter that includes the following information:
• A list of the number of pieces and the size of each piece for which the claim is made.
• Proof of Purchase of the product, as shown on the original invoice or receipt.
• Proof of Warranty, as evidenced by the original UPC or end-tag from the product, or a copy of the mark on the product.
2. Mail the above information to: UFP Warranty Corporation
2801 East Beltline NE
Grand Rapids, MI 49525
50-YEAR PRORATED REFUND SCHEDULE
Years since purchase Percent purchase price covered
Years 1 - 5 100%
Years 6 - 10 80%
Years 11 – 15 60%
Years 16 – 20 40%
Years 21 – 25 20%
Years 26 - 30 15%
Years 31 - 40 10%
Years 41 - 50 5%
25-YEAR PRORATED REFUND SCHEDULE
Years since purchase Percent purchase price covered
Years 1 - 6 100%
Years 7 - 10 80%
Years 11 – 14 60%
Years 15 – 18 40%
Years 19 – 21 20%
Years 22 - 25 10%