User guide

SAMSUNG DCS PROGRAMMING
TECHNICAL MANUAL APRIL 1995
MMC: 607 UCD OPTIONS
DESCRIPTION:
Allows the UCD group assigned in MMC 601 to have more specific values for several attributes.
If UCD GROUP has not been programmed in a system, you may be presented warning and not be
allowed to enter this MMC.
OPTION
DIAL 0 : 1st MSG NO on AA Board when all agents are unable to answer the calls.
DIAL 1 : 2nd MSG NO on AA Board when all agents are unable to answer the calls.
*DIAL 2 : EXIT CODE - this code will have the call queued route to the Final
Destination to be assigned in this MMC thus no longer needed to wait
further cycles.
DIAL 3 : RETRY COUNT - 2nd MSG will be cycled with MOH till this counter is
reached before answer.
DIAL 4 : FINAL DESTINATION - if the call is not yet answered until RETRY COUNT
then will be routed over this destination.
DIAL 5 : AUTO LOG OUT TIME - specifies how long the ringing at an agent will be
last. After this time, ring will be stopped and the agent will be logged-out
from the group then finds the next idle agent.
DIAL 6 : UCD RECALL TIME - determines the time how long the MOH is provided
between MSGs.
DIAL 7 : MOH SOURCE - specifies MOH source to be presented to the caller.
DIAL 8 : AUTO LOG OUT OPTION - to make a circular UCD hunting without
logging out of the group automatically after ringing.
l * Description is modified.
l ** New option as from SW Version V4.0
RANGE
1st MSG NO : 01 - 64
2nd MSG NO : 01 - 64
RETRY COUNT : 01 - 99
FINAL DESTINATION : STATION,STATION GRP, AA PLAN NO ( 01 - 12 )
AUTO LOG OUT TIME : 001 - 250 sec
UCD RECALL TIME : 00 - 99 sec
MOH SOURCE : TONE, NONE, 37xx.
AUTO LOGOUT OPT : YES/NO
If you press A Button in DESTINATION Field, you are able to enter AA PLAN NUMBER.