DCS COMPACT DIGITAL COMMUNICATIONS SYSTEM LCD 24B, LCD 12B, STD 24B, BASIC 12B, 7B KEYSET USER GUIDE System Software Release 1, 2 April 2002 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
TABLE OF CONTENTS ABOUT THIS BOOK ........................................................... 1 THINGS YOU SHOULD KNOW ............................. 2–9 Save Number with Redial .................................................................22 Chain Dialing .....................................................................................23 Automatic Redial/Retry .....................................................................23 Pulse to Tone Changeover ............................................
Headset Operation ............................................................................33 Hot Keypad .......................................................................................34 Key Confirmation Tone .....................................................................34 Rejoining a Page ...............................................................................34 Ring Preference ................................................................................
THINGS YOU SHOULD KNOW USER ORIENTATION PROSTAR DCS COMPACT telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable keys.
LCD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. 32 CHARACTER DISPLAY Two lines with 16 characters each. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays.
LCD 12B KEYSET LAYOUT STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.
BASIC 12B KEYSET LAYOUT 7B KEYSET LAYOUT [RELEASE 2 ONLY] LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.
OUTSIDE CALLS MAKING AN OUTSIDE CALL • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—to use the speakerphone, press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPK, receive intercom dial tone and dial a line access code. • Dial the telephone number. • Finish the call by replacing the handset or pressing the ANS/RLS key.
INTERCOM CALLS CALLING OTHER STATIONS • Dial the extension number or group number. • Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. • Finish the call by replacing the handset or pressing the ANS/RLS key. NOTES: 1. If you have a DSS key assigned to an extension or station group, you may press this key instead of dialing the number. 2.
CALL PROCESSING SYSTEM HOLD • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. • To take the caller off hold, press that key and the green flashing light will go steady green again. Resume the conversation. NOTE: While on a call, pressing a line key, route key or flashing CALL button will automatically put your first call on hold and connect you to the new call.
• Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again. When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring. NOTES: 1. After the inside party answers, you may alternate back and forth between the parties by pressing the TRSF key. 2. If you receive No More Calls tone, that station has no key available to receive another call. Press TRSF to return to the other party. 3.
2. The station that receives a Forwarded All call can transfer the call to the forwarded station. This is useful when you are expecting an important call but you do not wish to be disturbed by other calls. 3. When a station user places his/her keyset in Forward All mode and he/she does not have a FORWARD ALL key, the TRSF key will light to indicate Forward All has been set and calls to this station have been transferred elsewhere.
Press the right soft key to move the cursor • Dial the destination number (e.g., 202) OR Press UP or DOWN to select the destination Press the right soft key to move the cursor • Dial 1 to set OR Press UP or DOWN to select YES or NO • Press TRSF to store and exit SPEED DIALING STATION CALL PICKUP • With the handset on-hook, press the SPD key or dial 16. • Dial the desired speed dial number. • The telephone number is automatically dialed for you.
some speed dial numbers so that they will not show in the display. When you are entering a telephone number, press E. All subsequent digits will be hidden. Press E again to begin displaying digits. • The F key is used to enter a name. See Personal Speed Dial Names under Display Features. • Use the HOLD key to clear a speed dial number. ONE TOUCH SPEED DIALING You may assign any speed dial number to an already existing One Touch Speed Dial button for quick and easy dialing of frequently used numbers.
PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • Lift the handset. • Press the PAGE key or dial 55. • Dial the desired zone number 1, 2, 3 or 4. OR Dial 0 to page all internal zones. • After the attention tone, make your announcement. NOTE: If you have a dedicated page zone key, it is not necessary to press PAGE and dial a zone number. MAKING AN EXTERNAL PAGE MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) key or dial 54.
CANCELING MESSAGES To cancel a message indication that you left at another station, dial 42 plus the extension number of the station at which you left a message. To cancel all message indications left at your keyset, dial 42 plus your extension. Your MSG light will go out. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before you begin dialing. RETURNING MESSAGES • Press the MSG key or dial 43.
APPOINTMENT REMINDER/ALARM CLOCK This feature works like an alarm clock. Use it to remind yourself of an appointment later in the day (TODAY ONLY) or as a daily reminder every day (DAILY). You can set up to three alarms. Each one can be either a TODAY ONLY or a DAILY alarm. When the alarm rings, you will hear three short rings repeated three times. Lift the handset to answer the alarm. If you do not, the alarm will alert you two more times at five minute intervals.
• Enter the account code (maximum 12 characters including 4 and #). Press the ACCT key again. Your conversation will not be interrupted. NOTE: If you make an error before you complete the account code, press the ACCT key twice and redial the correct code. Only the last account code dialed will be printed. LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls with it while you are away. You can unlock it when you return.
CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME feature to enable password protection. This will prevent unauthorized people from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is an SVMi-4 card installed in the system and your keyset has a programmed AME key. • With the handset on-hook, press TRSF and then dial 110. • Dial 11 to turn on AME PSWD or 10 to turn it off.
mode and the light will illuminate to indicate this. Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out. [RELEASE 2 ONLY] DISPLAY FEATURES HOT KEYPAD INTERACTIVE DISPLAY KEYS On the DCS COMPACT, your keyset’s keypad can be made “live” or “hot” so that it is not necessary to lift the handset or press SPK before you begin dialing. Calls can be made and features activated by simply dialing the C.O.
DIAL BY DIRECTORY AUTO TIMER Each station or speed dial number can have an associated directory name. A station or speed dial number can be selected by scrolling alphabetically through a directory name list. This on-line “phone book” allows the user to look up and dial any station or speed dial number in seconds. Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call. • Press the DIR key (DIRECTORY).
COUNT 1 2 3 4 5 STATION NAMES DIAL 0 Q Z . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 You can assign an 11 character name to your keyset. This allows other display keyset users to call you using the directory dial feature.
WHAT IS CALLER ID? SELECTING YOUR CALLER ID DISPLAY Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone. There are two types of Caller ID; the first delivers the calling party’s telephone number only and the second (sometimes referred to as “Deluxe” Caller ID) delivers both the calling party’s telephone number and name as listed in the telephone directory.
• Press the STORE soft key. • The system displays the speed dial bin in which the number was stored. NOTE: Your telephone system must have LCR correctly programmed to redial the saved number. If LCR is not being used on your system, you will not be allowed to STORE CID numbers. INQUIRE CID PARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call. This will influence how you choose to handle the call.
ADD-ON MODULE WITH KEYSET The add-on module (AOM) is used when you need more programmable keys or executive off-hook voice announce (OHVA). The extra programmable keys are used exactly as are the ones on your keyset. Make them DSS/BLF keys, C.O. line keys, One Touch Speed Dial buttons or any combination of these and other feature keys. A maximum of two AOMs can be added to any keyset. SVMi-4 This section describes how to setup your mailbox, and how to use the various mailbox owner features.
Access your Mailbox from a Station Other than your Own (or Checking a Mailbox with a Different Station) FLOW CHART 1 2 4 6 8 99 0 # 1 and 3 - While Listening to Messages Play Messages 11 Previous Message Save Messages Discard Messages 3 Reply to Sender Call Sender 5 Forward a Copy Rewind 5 Secs 7 Pause, Resume Forward 5 Secs 9 Change Speed ✱ Cancel Play Options 00 Msg Information Skip Messages ## Scan Messages MAILBOX MAIN MENU 1 2 3 5 6 # New Messages Record and Send Message Saved Messages Personal Gre
1 To play / replay the message you just heard. 11 To play the previous message. 2 To save the message you just heard and listen to the next message. 3 To delete the message you just heard and listen to the next message. 4 To reply to the message. This will allow you to leave a message in mailbox of the sender (if the sender has a mailbox on this system). 5 To return the call directly to the telephone number that left the message. 1 Select the recipient.
• From the mailbox main menu press [6] for mailbox administration. • Press [1] for message alert. • 2 options are available to you. Press [1] to toggle message alert on and off. Press [2] to set the destination phone number. ACCESS MANAGER Pager Notification • From the main mailbox menu press [4], Access Manager. • Press [1] and enter a different phone number or press the [#] key to set your own extension. • Follow the prompts to set how long you want this new instruction to be in effect.
KEYSET USER FEATURES Shortcuts The following options are available if you have a DCS COMPACT keyset. They require setup by the system administrator. Calling Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. Message Waiting Lights When a new message is left in your mailbox, the voice mail message light on your keyset will flash. Press this flashing key and follow the prompts to retrieve messages.
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________ 03 _________________________ ________________
N O T E S
