User guide

PROSTAR DCS COMPACT PROGRAMMING
TECHNICAL MANUAL PART 2 NOVEMBER 1997
2.3.3
VOICE MAIL/AUTO ATTENDANT INTEGRATION
Because of the increased popularity of voice mail and auto attendant use, PROSTAR
DCS COMPACT includes many programmable options to address this demand.
Obviously the degree of integration that can be achieved depends on the abilities of the
voice mail/auto attendant (VM/AA) system as well as the telephone system.
This list details the capabilities provided by the PROSTAR DCS COMPACT for voice
mail integration.
HARDWARE PROVISIONS
a. The VM/AA system must be connected to single line circuits on any SLI card.
b. Each port is equipped with a dedicated DTMF receiver for detecting DTMF signaling
from the VM/AA.
c. These ports will also provide an instant break in loop current when the calling party
hangs up. This is called a disconnect signal.
SOFTWARE PROVISIONS
a. SCREENED OR UNSCREENED TRANSFER
There are no special codes needed to transfer a call. Simply hookflash, receive
transfer dial tone and dial the destination.
b. DIRECT IN LINES
Any C.O. call can be assigned to ring at an individual station or a station hunt group
assigned to the VM/AA.
c. CALLS OR RECALLS TO THE OPERATOR
Dialing 0 will always result in a ringback signal. If the operator is busy, the call
continues to ring in queue to the operator. This prevents a caller from dialing 0 and
reaching another mailbox because the operator is busy.
d. MESSAGE WAITING
A VM/AA port can leave a message at any station or group of stations. The
message waiting indication can be set or canceled at any station or station group
with or without the stations ringing.
e. IN BAND SIGNALING
The PROSTAR DCS COMPACT system can be programmed to send the calling
station’s extension number after the voice mail system answers. These DTMF
signals may include a leading digit to indicate the type of call and additional
information about the original caller. DTMF signals may also be substituted for call
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