User guide

PROSTAR DCS COMPACT PROGRAMMING
TECHNICAL MANUAL PART 2 NOVEMBER 2000
MMC: 601
1. SEQUENTIAL: The stations listed as “members” (see below) will be called
on a first available basis. Calls will first go to the first member, if the first
member is busy, calls will go to the second member, if the first member is
busy, calls will go to the second member etc. This type of group is useful for
placing the bulk of the incoming calls to a selected individual, with other
members only getting the calls when the first member is busy.
2. DISTRIBUTED: The first call will go to the first member, the second call will
go to the second member, the third call will go to the third member. This type
of group is useful for evenly distributing the call among all group members.
3. UNCONDITIONAL: Calls are placed to all group members simultaneously. If
a group member is busy, the can receive off hook ring if defined in MMC 300.
This ring mode option is not available for UCD or VMAA groups.
C. OVERFLOW: This is a timer value that will cause unanswered calls to a group to
begin also ringing the NEXT PORT ( see below) after this timer has elapsed. If
set to 000, no overflow will take place.
D. GRP TRANSFER: This is a timer that will determine how long C.O. calls
transferred to the group will ring there before recalling. If set to 000, no recall will
take place.
E. NEXT PORT: This is the station or group number that callers will also ring at if
the OVERFLOW feature has been programmed. The NEXT port can be defined
as:
1. COMMON BELL ( DN # 363 - 365).
2. RING OVER PAGE ( DN # 361 - 365).
F. MEMBER: List all members that are to be in the group. Up to 32 members are
allowed in each group, but stations can be assigned to multiple station groups.
G. WRAP UP: This is only available for UCD groups, and will make a UCD agent
unavailable to receive additional UCD calls after hanging up from the last one.
This is to allow agents to complete work associated with the previous call before
the next call begins ringing.
NOTES: When a group is called, or a caller is transferred to a group, ringback is
sent to the caller. A busy signal will not be returned even if all group members are
busy. Obviously UCD is an exception to this rule.
HOME
PAGE
Table of
Contents