CONTENTS
TA B L E O F C O N T E N T S CONTENTS GENERAL DESCRIPTION SECTION PART 1 2 DESCRIPTION SYSTEM OVERVIEW 1.1 1.2 SIZE AND CONFIGURATION ...................................................... 1.1 TECHNOLOGY ............................................................................ 1.3 1.3 PROGRAMMING ......................................................................... 1.3 HARDWARE DESCRIPTIONS 2.1 2.2 2.3 2.4 2.5 3 ELECTRICAL SPECIFICATIONS ................................................ 3.
DCS COMPACT GENERAL SYSTEM DIAGRAM CONTENTS FACSIMILE PRINTER OR CALL ACCOUNTING SYSTEM STANDARD TELEPHONE TONE / PULSE VOICE MAIL / AUTO ATTENDANT SYSTEMS SAMSUNG SINGLE LINE TELEPHONE STANDARD 24B KEYSET CORDLESS PHONE 7 BUTTON KEYSET ANSWERING MACHINE LCD 24B KEYSET EXTERNAL MUSIC SOURCES AOM SYSTEM PROGRAMMING REMOTE PROGRAMMING COMPUTER TELEPHONY INTEGRATION DOOR PHONES COMPUTER EXTERNAL PAGING 4 ZONES TELEPHONE LINES • LOOP LINES • DISA • TIE LINES UPS UNINTERRUPTIBLE POWER SUPPLY LOUD BEL
PART 1. SYSTEM OVERVIEW 1.1 SIZE AND CONFIGURATION The PROSTAR DCS COMPACT is an expandable digital hybrid key telephone system that begins with four C.O. line ports and eight keyset ports and expands to ten C.O. line ports and 22 stations (see Figure 1–1). In addition, up to ten keyset daughterboards may be added to the system to provide the maximum configuration of ten C.O. line ports and 32 stations.
CONTENTS CONFIGURATION NOTES 1. Only one 2 SLI card can be installed in the system. 2. Only one MISC card can be installed in the system. 3. Only three 2 x 4 cards can be installed in the system. 4. Only ten KDbs can be installed in the system. 1.
1.2 TECHNOLOGY CONTENTS SWITCHING System switching is accomplished by means of a custom IC “engine” that provides 256 switchable digital channels. Each of the 256 digital channels is automatically assigned to carry voice or data as required by system operation in a PCM format. In addition to the 256 channels mentioned above, the system also utilizes Digital Signal Processors or DSPs. Each DSP may be configured by the switching control program as a DTMF sender, a DTMF receiver or a C.O.
PART 2. HARDWARE DESCRIPTIONS 2.1 KEY SERVICE UNIT The DCS COMPACT Key Service Unit (see Figure 2–1) is a single plastic cabinet containing the following: l A power supply l Processing, switching and the system operating program l Four Caller ID compatible loop start C.O. interfaces with a replaceable 4 C.O. protection card (4COP) l Eight 2B+D digital keyset interfaces l One MOH/BGM input l One page output l One auxiliary relay l Power failure circuits for the first two C.O.
2.3 RAM PACKS CONTENTS To operate, the KSU must be equipped with a RAM pack to hold the customer database (see Figure 2– 3). There are two types of RAM pack available— RAM packs 1 and 2, described below.
2.
Basic 12B Model Keyset (see Figures 2–7) l Built-in speakerphone l 12 programmable keys (six with tricolored LEDs) l Four fixed function keys l UP/DOWN buttons for digital control of speaker, handset and ringer volumes l Eight selectable ring tones l Desk- or wall-mounted l Available in almond or charcoal CONTENTS FIGURE 2–7 7 Button Model Keyset (see Figures 2–8) l 7 programmable keys l Three fixed function keys l UP/DOWN buttons for digital control of speaker and ringer volumes l Eight selectable ring
CONTENTS FIGURE 2–10 Door Phone Interface Module (DPIM) and Door Phone (see Figures 2–11 and 2–12) l The DPIM adapts any DLI circuit for use with the door phone unit l Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box l Provides contact control to be used with customer-provided electric door lock l Door phone is wall-mounted l Door phone is weather resistant FIGURE 2–11 FIGURE 2–12 2.
Computer Telephony Module (CTM) (See Figure 2–13) l Provides RS232 connection via DB9 for TAPI applications l Connects with any DLI port CONTENTS FIGURE 2–13 Single Line Telephone (See Figure 2–14) l Four fixed function keys: hold, flash, new call, and monitor. l Data Port: selectable to share station extension or utilize a separate extension l On hook dialing l Message Waiting/Ring Indicator l Desk or wall mounted l Ring volume control l Four available ring tones.
PART 3. SPECIFICATIONS The following tables provide technical data for the DCS COMPACT hybrid/key telephone system. 3.1 ELECTRICAL SPECIFICATIONS AC INPUT 120 (88–132) VAC (48–63 Hz) POWER CONSUMPTION (MAX) 97 WATTS MAXIMUM FUSE RATING 3 AMP BTU RATING (MAX) 5.5 BTU/MINUTE +5 VOLTS 2.0 AMPS MAX DC OUTPUT –5 VOLTS 0.5 AMPS MAX –48 VOLTS 1.0 AMPS MAX 3.2 DIMENSIONS AND WEIGHTS HEIGHT WIDTH DEPTH WEIGHT DCS COMPACT BASIC SYSTEM: SINGLE CABINET 22.5" 14.25" 5" 16 lb. EXPANDED SYSTEM 22.
3.4 CABLE REQUIREMENTS EQUIPMENT CONTENTS CABLE AWG DIGITAL KEYSETS 1 PR. TWISTED 24 1300 400 ADD-ON MODULES 1 PR. TWISTED 24 1300 400 SINGLE LINE STATION 1 PR. TWISTED 24 3000 1 KM DOOR PHONE 24 330* 100 2 PR. TWISTED MAX FEET MAX METERS *This is the maximum length of the cable between the door phone and the DPIM. The DPIM can be installed up to 900 cable feet from the KSU. 3.
SYSTEM TONES CONTENTS 3.
3.6 KEYSET LED INDICATIONS CONDITION CONTENTS LED COLOR LED ON LED OFF OFF – OFF RED/GREEN STEADY – AMBER 500 ms 500 ms CALL ON HOLD RED/GREEN 500 ms 500 ms RINGING C.O. CALL RED/GREEN 100 ms 100 ms GREEN 100 ms 100 ms RED 100 ms ON/100 ms OFF for 500 ms 500 ms LINE IDLE LINE IN USE RECALL RINGING INTERNAL CALL DND INDICATION 3.7 RESERVE POWER DURATION ESTIMATES (in minutes)* NO.
PART 4.
4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account (ACCT) key without interrupting a conversation. Single line set users must temporarily interrupt the call by hook-flashing and dialing the feature access code. Account codes can be up to 12 digits long. Characters can include the digits 0–9.
VOLUNTARY Any station user can always enter an authorization code before he/she begins dialing. The dialed authorization code is verified from a system list of 100 entries. AUTOMATIC HOLD While a keyset user is engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL button automatically places the call on hold when this feature is enabled. Pressing TRANSFER, CONFERENCE, PAGE or a DSS key will always automatically place a C.O. call on hold.
STORE CID NUMBER At any time during an incoming call that provides CID information, you may press the STORE key. This saves the CID number as a speed dial number in your personal speed dial list. The system must be using LCR to dial the stored number. INQUIRE PARK/HOLD Having been informed that an incoming call is on hold or has been parked, you may view the Caller ID information before you retrieve the call. This will influence how you choose to handle the call.
CALL FORWARDING This feature allows the user to redirect (forward) incoming calls. The calls can be redirected to the attendant, a hunt group, voice mail, external number or another station user. If the destination station is in DND, the calling party will receive DND/REORDER tone. Calls cannot be forwarded to a door phone. FORWARD ALL CALLS A maximum of 30 keysets can be programmed to receive page announcements. This type of forwarding is not affected by the condition of the station.
FORWARD TO VOICE MAIL Each station may be programmed to allow or deny the ability to forward intercom calls to voice mail. When denied this can save valuable message time in the voice mail system. CALL HOLD (EXCLUSIVE) Outside calls can be placed on exclusive hold at any keyset by pressing the HOLD key twice during a call. Calls placed on exclusive hold can only be retrieved at the keyset that placed the call on hold. Intercom calls are always placed on exclusive hold.
CENTREX/PBX USE CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX and PBX feature access codes including the command for hook-flash (FLASH) can be stored under one touch buttons. Toll restriction programming can ignore PBX or CENTREX access codes so toll calls can be controlled when using these services. CHAIN DIALING Station users may manually dial additional digits following a speed dial call or chain together as many speed dial numbers as are required.
DATA SECURITY Single line extensions used with modems and facsimile machines can be programmed so that they will not receive any system-generated tones that would disrupt data transmissions. In addition, these devices will receive DCS COMPACT C.O. ringing pattern instead of intercom ring pattern. Devices connected to a 2 SLI card or a 2 x 4 SLI card will receive a disconnect signal upon termination. DATABASE PRINTOUT A copy of the customer database can be obtained using CPCMMC.
DISA SECURITY Telephone fraud and long distance theft continue to increase; therefore, we have introduced a DISA security system. If an incorrect DISA passcode is entered repeatedly (as is the case with “hackers”), the DISA system can be automatically disabled temporarily. Both the number of incorrect passcode attempts and the time that DISA is disabled are programmable. In addition, all failed attempts to access DISA will print on SMDR (if provided) with a “DE” DISA error flag.
DOOR PHONES The door phone interface module (DPIM) provides for connection of a door phone to a DLI port. Pressing the button on the door phone will give a distinctive ring (three short rings repeated) at the assigned station or station group. If not answered within a programmable time, the system will release the door phone and stop ringing. Stations may call the door phone directly and monitor the surrounding areas.
will result in an Auto Answer intercom call being made to the BOSS (providing the BOSS is free). A station can be the BOSS of only one SECY pool. EXTERNAL MUSIC INTERFACES The system provides an interface for connecting a customer-provided external music source and the addition of a MISC card provides a second interface. These interfaces can be used for background music, station music on hold or trunk music on hold. EXTERNAL PAGE INTERFACE The system provides one external page audio output.
not have this button may dial the access code and the group desired. A station user is allowed to be in several groups, providing a key and the extender of that group are assigned for each group on the user’s phone. INCOMING CALL DISTRIBUTION Incoming calls can be assigned to ring a distributed station hunt group. This will allow all members of the group to share the call load. INCOMING/OUTGOING SERVICE Outside lines are available for incoming or outgoing service.
MEMORY PROTECTION In the event that power is lost to the system, all customer data contained in the RAM pack is retained by the use of a Ni-Cd (or NICAD) battery for approximately thirty days. In addition, the CPCMMC computer program may be used to produce a backup copy of the customer data. MESSAGE WAITING INDICATIONS When calling a station and receiving a busy signal or no answer condition, the caller can leave an indication that a message is waiting.
OVERFLOW When calls ringing a station group go unanswered, they can overflow to another destination after a pre-programmed period of time. Each station group has its own timer. The overflow destination can be a station or station group. PAGING System software allows the use of four internal and four external paging zones. Stations can page any individual zone, all internal zones, all external zones or all zones simultaneously.
REMOTE PROGRAMMING Remote programming allows the technician to access the system database from a remote location for the purpose of making changes to the customer data. Customerprovided modems and a PC using an optional software package will be needed to implement this feature. A PC can also be connected directly to a MISC card for on-site programming. RING OVER PAGE Any outside line can be programmed to ring over a customer-provided paging system.
outside line number, start date, start time, duration of call, digits dialed (maximum 18) and an account code if entered. The system may print a header followed by 50 call records per page or send continuous records with no header for use with a call accounting machine. See the sample printouts. The SMDR format contains many options that allow it to be customized to a company’s individual needs.
VOICE MAIL INTEGRATION This feature uses DTMF tones (inband signaling) to communicate with any compatible voice mail system. Stations can call forward to a voice mail system. When answered, the system will send DTMF tones routing the caller directly to the forwarded station user’s mailbox. Keyset users can press one button to retrieve messages from the voice mail system. Some additional options of this feature concern overflow and message retrieval.
STATION FEATURES CONTENTS ADD-ON MODULE APPOINTMENT REMINDER AUTOMATIC HOLD AUTOMATIC PRIVACY BACKGROUND MUSIC BUSY STATION CALLBACK BUSY STATION INDICATIONS (BLF) CALL FORWARDING CALL PICKUP DIAL BY NAME DIRECT STATION SELECTION (DSS) DO NOT DISTURB (PROGRAMMABLE) DOOR LOCK RELEASE EXCLUSIVE HOLD GROUP LISTENING HEADSET OPERATION HEARING AID COMPATIBLE LINE QUEUING WITH CALLBACK LINE SKIPPING MESSAGE WAITING LIGHT/INDICATION MUTE MICROPHONE/HANDSET OFF-HOOK RINGING OFF-HOOK VOICE ANNOUNCE (STANDARD) OFF-
AUTOMATIC HOLD Station users can enable or disable automatic hold at their keysets. While engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL button automatically puts the call on hold when this feature is enabled. Pressing TRANSFER, CONFERENCE, PAGE or a DSS key will always automatically place a C.O. call on hold. This type of automatic hold is not a user-selectable option. AUTOMATIC PRIVACY All conversations on outside lines and intercom calls are automatically private.
CALL PICKUP With directed call pickup, a user can answer new calls ringing at any station by dialing a code plus that extension number. The group pickup feature allows you to answer any call ringing within a pickup group. Pickup keys may be customized with extenders to allow pickup from a specific station or pickup group. The DCS COMPACT has 20 programmable pickup groups. DIAL BY NAME Each system and personal speed dial number can have an associated directory name.
HEARING AID COMPATIBLE All DCS keysets are hearing aid compatible as required by Part 68 of the FCC requirements. LINE QUEUING WITH CALLBACK When the desired outside line is busy, the user can press the CALLBACK key or dial the access code to place his/her station in a queue. The user will be called back when the line is available (a maximum of 100 callbacks are allowed system-wide at one time including busy station and busy trunk).
without interrupting the call in progress. Only keysets with an off-hook voice announce button (OHVA) can off-hook voice announce to keysets with AOMs. ONE TIME DO NOT DISTURB The Do Not Disturb (One Time) feature is used to stop all calls to a station when the user is on an outside line and does not want to be disturbed for the duration of the call. Upon completion of the call, DND is canceled and the station is returned to normal service. This feature requires a programmed button.
PULSE TO TONE SWITCH OVER When dialing a number on a dial pulse network, a station user can dial # and the DCS COMPACT system will begin to send DTMF. REDIAL There are three types of external redial available to all station users. Each type can redial up to a maximum of 18 digits. l AUTO RETRY—When you dial an outside number and receive a busy signal, use the auto retry feature to reserve the outside line and automatically redial the number for a programmable number of attempts.
TRI-COLORED LIGHTS LCD 24B and STD 24B keysets have 16 keys equipped for tri-colored LED indications (green, red and amber). LCD 12B and Basic 12B models have six of these keys. To avoid confusion, your calls always light green, other calls show red and recalls light amber. VOLUME SETTINGS Each keyset may separately adjust the volume of the ringer, speaker, handset receiver, BGM, page announcements and off-hook ring tone. DCS keysets use UP and DOWN keys to adjust volume levels.
DISPLAY FEATURES ACCOUNT CODE DISPLAY CALL DURATION TIMER CALL FOR GROUP IDENTIFICATION CALL PROCESSING INFORMATION CALLING PARTY NAME CALLING PARTY NUMBER CONFERENCE INFORMATION DATE AND TIME DISPLAY DIALED NUMBER ENHANCED STATION PROGRAMMING IDENTIFICATION OF RECALLS IDENTIFICATION OF TRANSFERS MESSAGE WAITING CALLER NUMBER OUTSIDE LINE IDENTIFICATION OVERRIDE IDENTIFICATION PROGRAMMED MESSAGE DISPLAY SOFT KEYS STOPWATCH TIMER 4.
CONFERENCE INFORMATION When setting up a conference, each extension and outside line number is displayed at the controlling station when it is added. When a station is added to a conference, its display will show [CONFERENCE XXX] alerting the user that other parties are on the line. DATE AND TIME DISPLAY In the idle condition, the current date and time are conveniently displayed.
PROGRAMMED MESSAGE DISPLAY Preprogrammed station messages set by other stations can be viewed at the user’s station. SOFT KEYS Below the display there are three soft keys and a scroll button. These keys allow the user to access features in his/her class of service without requiring the keyset to have a designated feature key. STOPWATCH TIMER Display keyset users will find this feature very convenient to time meetings, calls and other functions.
SAMPLE DISPLAYS PROSTAR LCD 12B and LCD 24B display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. 4.3.
SAMPLE CALLER ID DISPLAYS 13054264100 702:RINGING 05/25,09:41,702 CLEAR NND DIAL This display shows an incoming call from 1305-426-4100 on Line 702 ringing directly at your station. This display shows the information on the abandoned call list. This call came in on May 25 at 9:41 A.M. on line 702. The user can CLEAR the entry, DIAL the caller back or examine further NND information.
CONTENTS 4.4.1 4.
CONTENTS 4.5.1 4.
PART 5. USER INFORMATION 5.1 RADIO FREQUENCY INTERFERENCE WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy.
5.3 TELEPHONE COMPANY INTERFACES CIRCUIT TYPE FIC CONTENTS NETWORK JACK RJ21X C.O. LINE—LOOP START O2LS2 RJ11C RJ14C E & M TIE LINE TL11M RJ2GX RJ21X OFF PREMISES EXTENSION OL13C RJ11C RJ14C NOTE: Allowing this equipment to be operated in such a manner as to not provide for proper answer supervision is a violation of part 68 of the FCC’s rules. RINGER EQUIVALENCE (REN) The REN is used to determine the quantity of devices which may be connected to the telephone line.
trouble is causing harm to the telephone network, the telephone company may request that you remove the equipment from the network until the problem is resolved. FIELD REPAIRS Only technicians certified on the DCS COMPACT are authorized by SAMSUNG TELECOMMUNICATIONS AMERICA to perform system repairs. Certified technicians may replace modular parts of a system to repair or diagnose trouble. Defective modular parts can be returned to SAMSUNG TELECOMMUNICATIONS AMERICA for repair.
