User Guide

dCS Verdi Encore User Manual Manual for Software Issue 1.0x
dCS Ltd August 2005
Manual filename: Verdi Encore Manual v1.0x.doc Page 50 email: [e-mail]
English version web-site: www.dcsltd.co.uk
TROUBLESHOOTING
Troubleshooting Guide
If you experience difficulties when using your Verdi Encore, the following
suggestions may help resolve the problem.
The unit fails to power up
• Ensure there is power available on the mains cable. Connect the power
cable, ensure it is pushed all the way in and press the Power button. If
there is a Power switch on the back panel, ensure this is set to the On (I)
position.
• Check the rated supply voltage shown on the rear of the unit matches the
local supply voltage.
• Check that the fuse has not blown - if so, correct any obvious cause then
replace the fuse as described on page 42.
The DAC/DDC suddenly mutes, Verdi Encore repeats its’ power-up sequence
• This may be caused by short drop-outs or brown-outs on the AC supply.
When the disturbance has passed, normal operation should be restored.
• Check for loose mains wiring.
The DAC/DDC fails to lock to Verdi Encore or displays “No Input”
• Ensure the correct DAC/DDC input is selected.
• Check that the digital audio cable is of the correct type, correctly connected
and not damaged. Damaged cables are a VERY common cause of
malfunctions!
• Check that Verdi Encore is switched on.
• If you are using a Master Clock, check it is set to 44.1kHz and try
disconnecting the Word Clock cable. If the DAC/DDC locks, check the Word
Clock connections.
• When using the 1394 interface, you must also connect a 44.1kHz Word
Clock feed to the DAC (or from the DAC if the DAC is in Master mode).
• If using the SDIF-2 interface, ensure all 3 cables are connected correctly.
• If using a BNC SPDIF interface, ensure it is connected to the BNC output,
not the SDIF interface.
The DAC/DDC locks but no signal is received
• Verdi only: When playing an ordinary CD or the CD layer of a hybrid disc,
Verdi generates digital silence from the 1394 interface and signal on all
other interfaces.
A disc is trapped in the unit
• If the unit has problems reading the disc and the tray does not open after 2
minutes, power down the unit (completely off, not just standby), hold down
the Stop / Eject button then switch on. If the front panel is frozen, pull out
the power cord for 10 seconds, hold down the Stop / Eject button, then
replace the cable. When the unit has booted up, the tray should open and
you can release the button.
• In normal use, wait for the transport to finish displaying Reading before
trying to eject the disc.