User's Manual

3� Ethernet LED Indicators

Ensure the yellow and green LEDs are lighting on the PA2’s Ethernet port (the green LED may

flash which is fine). If using a wired connection from a computer, ensure that these LED indicators

are also lighting on your computer’s Ethernet port. If any of these LEDs are not lighting, try

removing and reconnecting each Ethernet connection. If an Ethernet port’s LEDs begin lighting

after reconnecting any of these cables, try power cycling the PA2 and reconnecting with the

DriveRack PA2 control app. If the Ethernet LEDs still are not lighting on the PA2 and/or computer,

go to step 4.

4� Check The Type Of Ethernet Cables Used

Ensure you are using the correct type of Ethernet cables with your switch/router and that they are fully inserted into the

Ethernet connectors. See ‘Cable Diagrams’ on page 61 for detailed information on supported Ethernet cables.

If you’ve verified you are using the correct type of Ethernet cables and all cables are known-working, but you still can’t

connect, go to step 5.

5� Check Network Settings & Switch/Router Configuration

Check the IP address of your networked control device and the PA2 (use the instructions in step 2 to view the PA2’s IP

address) and ensure they both have similar IP addresses – in most cases, only the numbers after the last period should

be different. If the IP addresses are similar and you’re still unable to connect, go to step 6.

If the IP addresses are not similar or one of the devices still doesn’t have an IP address, consult the documentation which

came with your network switch or router to see how to enter the utility used for configuring the switch/router. Ensure

the DHCP server is enabled and check the logs to see if it detects the devices you are trying to network (devices are

typically shown as MAC addresses). You can view the PA2’s MAC address in the Utility menu (use the instructions in step

2 to view the PA2’s MAC address).

6� Software Firewall

If connecting using a Mac

or Windows

computer, check the firewall to see if it is active. An active firewall may restrict

traffic between the DriveRack PA2 control app and PA2. In this case, you will need to allow the DriveRack PA2 control

app to communicate with the PA2 over the network. Try disabling your firewall and then relaunching the DriveRack PA2

control app. If this fixes the problem, refer to your firewall manufacturer’s documentation on how to reconfigure your

firewall to allow the DriveRack PA2 control app, or ports 19272 (TCP and UDP) and port 21 (FTP), to pass through the

firewall.