Operating instructions

Spa Maintenance
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Closing Your Spa (Winterizing)
If you do not plan to use your spa during freezing weather, you will have to winterize it. Failure to winterize
your spa will cause irreversible damage (in freezing temperatures) to the pump and plumbing lines.
Winterization of your hot tub is easy. Follow the steps in this checklist each time you drain the water from
your spa in freezing temperatures to prevent serious damage from occurring to your hot tub:
Step 1: Turn the spa circuit breaker off.
Step 2: Open all therapy control valves and all jets.
Step 3: Drain your spa. We recommend using a submersible pump. If you don’t have a submersible pump, you
can attach a garden hose to the hose spigot. Be sure to run the drain line to an area that can
handle the drainage.
Step 4: Remove the cabinet panel in front of the spa’s equipment compartment.
Step 5: Open the hose spigot to drain any remaining water and leave open afterwards.
Step 6: Locate the heater and open the heater unions at both ends by turning counter-clockwise.
Step 7: Clear water from the water pump(s) suction and return lines using a canister-type wet vacuum.
You MUST use a canister type wet vacuum in order to ensure that the lines are cleared of all
remaining water.
Step 8: Remove the drain plug(s) from all water pump(s).
Step 9: Replace the drain plug(s) after all the water has drained.
Step 10: Reconnect the heater unions on the heater at both ends by turning clockwise until they are tight.
Make sure O-ring gaskets are sealed properly so as not to pinch O-rings. Do not over-tighten.
Step 11: Put the cabinet panel in front of the equipment compartment back on.
Step 12: Turn the spa circuit breaker on.
Step 13: Turn the blower on to expel water from the plumbing and air channels.
Step 14: Turn the spa circuit breaker off.
Step 15: Use a wet vacuum at EACH fitting/jet/suctions to assist in removing any existing water in fittings,
water lines and spa shell.
Step 16: Sponge out remaining water from spa shell.
Step 17: Clean the shell and remove any debris.
Step 18: Clean the filter. Store the filter basket and filter element indoors.
Step 19: Install the insulated spa cover and check to ensure that rain water and/or snow is not entering
the spa through the cover.
Customer Responsibilities
Any spa/hot tub is subject to freezing in cold weather. You must follow these procedures during a power fail-
ure or if the hot tub spa is not operating properly in order to prevent your hot tub from freezing.
Preventative Maintenance
During the cold weather season, you should inspect your outdoor hot tub every day to insure it is running
properly. If you detect a problem and the temperature is dropping, contact the service department immedi-
ately during regular working hours. It is the customer’s responsibility to follow the procedures listed above in
order to prevent a freeze up.
Note: Spa should be covered with a tarp after closing process.
Troubleshooting - Water Chemistry
Problem Possible Cause Solution
Cloudy Water Dirty Filter Clean filter with filter cleaner
High TDS Levels Drain and refill with fresh water
High pH or alkalinity Check and adjust using
pH/Alkalinity Down
High calcium count Drain halfway and refill
Dissolved solids Add clarifier to your water
High bacteria level Shock with sanitizer you
currently use
Brown Water High mineral count Add Stain & Scale
Low alkalinity level Test and add pH/Alkalinity Up
Low sanitizer level Test and add sanitizers
Green Water Algae growth Shock with sanitizer
Yellow Water Low pH Add pH Up
White Scale Deposits Low sanitizer level Test and add sanitizer
Excessive Foaming Soft water Test and add Liquid Calcium
High TDS level Drain & refill the hot tub
High contaminant level Add one capful of Foam Away
Waterline Scum Ring Inadequate filtration Check and clean filter(s)
High content of oils Add Natural & Clear
Pitting of Metal Fixtures Low alkalinity or pH Check and add pH/Alkalinity Up
Erratic pH Test Results Low alkalinity Add pH/Alkalinity Up
Sanitizer level too high Remove cover and turn on
bubbling system
Old pH indicator strip Check expiration date and replace
Musty Odor Bacteria/algae growth Shock the water with sanitizers
Eye Irritation Low pH level Test and add pH/Alkalinity Up
Low sanitizer level Test and add sanitizer
Skin Irritation Low sanitizer level Test and add sanitizer
Sanitizer irritation After adding sanitizer always wait
20 minutes before entering hot tub
Water temperature too high Reduce water temperature
Soaking too long Soak for shorter intervals
Troubleshooting
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