Instruction manual

Genesis MP Service Policies
Service Policies
Warranty Service Plan Terms and Conditions.
This document outlines the terms and conditions of the DayStar
warranty repair program. Additional details of the service plan are
available by contacting DayStar Digital.
This document addresses the following points:
• The Genesis MP systems warranty
• Warranty repair part numbers and costs
• Reseller reimbursement program
• Diagnosing and Ordering information
• Payment and the Return of defective parts
• Delivery Timetable
• Shipping Methods
The Genesis MP systems warranty
The Genesis MP systems come with a 1 year limited, return to
reseller, warranty. In order to receive your reimbursement, you
must return to DayStar the defective components or subsystems.
As an Elite reseller you have the opportunity to fully service your
clients needs and create greater margin opportunities.
Warranty repair part numbers, costs and ordering
Page 35 contains the list of the subsystems that are available for
performing a warranty repair.
Consult the Service Parts Price List for part numbers and the lat-
est pricing. The Service Parts Price List is available on DayStar’s
FaxBack system at [phone], document number 8506.
Once you have confirmed with DayStar Technical Support the sub-
system that you need repaired, you may order the unit. See the
diagnosis and ordering information below.
Chapter 2
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