LongView® 1000 Installer/User Guide For Technical Support: www.avocent.com/support Avocent Corporation 4991 Corporate Drive Huntsville, Alabama 35805-6201 USA Tel: +1 256 430 4000 Fax: +1 256 430 4031 Avocent International Ltd.
EMI Statements USA Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
LongView® 1000 Installer/User Guide Avocent, the Avocent logo, The Power of Being There, LongView and AMX are registered trademarks of Avocent Corporation or its affiliates in the U.S. and other countries. All other marks are the property of their respective owners. © 2008 Avocent Corporation.
Instructions This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance. Dangerous Voltage This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. Power On This symbol indicates the principal on/off switch is in the on position.
v TABL E OF CONTEN TS Chapter 1: Product Overview.......................................................................................... 1 Features and Benefits ........................................................................................................................ 1 Compatibility with Peripherals.......................................................................................................... 1 Safety Precautions ..................................................................
vi LongView 1000 Installer/User Guide
1 CHA PTER 1 Product Overview Features and Benefits The Avocent LongView® 1000 extender, which utilizes the LongView 1000R receiver and an AMIQDM module (transmitter), allows PS/2 and USB keyboard, video and mouse (KVM) peripherals to work seamlessly from up to 1000 feet away from your server. Standard UTP cabling makes installation simple and keeps costs low. The LongView 1000R receiver can be rack mounted, desk mounted or mounted on the back of your monitor.
2 LongView 1000 Installer/User Guide • Audio - Speakers are supported on the receiver side of your LongView 1000 extender, provided the transmitter has been connected to the sound card of your PC with the provided audio cable. Safety Precautions To avoid potential video and/or keyboard problems when using Avocent products: • If the building has 3-phase AC power, ensure that the server and monitor are on the same phase. For best results, they should be on the same circuit.
3 CHA PTER 2 Installation Getting Started Before installing your LongView 1000 extender system, refer to the list below to ensure that you have all the items necessary for installation.
4 LongView 1000 Installer/User Guide To connect the LongView 1000R receiver: 1. Select a convenient location for your LongView 1000R receiver. 2. Plug your keyboard, monitor and mouse cables into the appropriate ports on the back of the LongView 1000R receiver. 3. Insert one end of a UTP cable into the LINK port on the rear of the LongView 1000R receiver. 4. Route the UTP cable to the AMIQDM module at the remote server, up to 1000 feet (300 meters) away and connect them together.
Chapter 2: Installation 5 Table 2.1: Description of Figure 2.1 Number Description Number Description 1 AMIQDM module 4 Serial ports 2 LongView 1000 receiver 5 External power supply 3 USB ports 6 Local peripherals To connect the AMIQDM module: 1. Power down the remote server. 2. Connect the AMIQDM module keyboard, monitor and mouse connectors to the appropriate ports on the back of the server. 3.
6 LongView 1000 Installer/User Guide Table 2.2: Description of Figure 2.2 Number Description Number Description 1 Keyboard/Mouse 4 Mic 2 Video 5 Audio 3 Serial Connecting power The LongView 1000R receiver features an external power supply with a 4-pin miniDIN connector. A DC port is located on the rear of the LongView 1000R receiver. NOTE: Use only an Avocent-supplied power supply. To connect power to the LongView 1000R receiver: 1.
7 CHA PTER 3 Operations About Your LongView 1000 Extender While the default settings on your LongView 1000 extender will work with most systems, you may choose to change settings to better fit your extender system. Internal settings such as keyboard layout, emulation and hotkey sequences can be configured via the On-Screen Display (OSD), while Flash upgrades are available via the bootloader function. The OSD also displays your system settings and information about your connected transmitter.
8 LongView 1000 Installer/User Guide Configuring keyboard layout and emulation for the receiver via the OSD To change your keyboard layout and/or emulation: 1. Activate the OSD by pressing the hotkey sequence. If you are activating the OSD for the first time, any of the sequences in Table 3.1 will activate the display. Ensure the Config tab is selected. Table 3.
Chapter 3: Operations 3. Select or de-select the Audio Out, Audio In or Serial radio buttons to enable or disable these functions and click Apply. Configuring your OSD hotkey sequence To change the hotkey sequence that activates your OSD: 1. Activate the OSD by pressing the default or your currently configured hotkey sequence. Ensure the Config tab is selected. 2. Select your desired hotkey sequence from the OSD Hotkey drop-down menu.
10 LongView 1000 Installer/User Guide Figure 3.2: Local System Information Figure 3.
Chapter 3: Operations 11 Figure 3.4: No Device Connected Upgrading Your LongView 1000R Receiver and Transmitter via Bootloader The LongView 1000 extender system can be upgraded through the serial port. All terminal commands are accessed through a terminal or PC running HyperTerminal® emulation software or equivalent.
12 LongView 1000 Installer/User Guide Figure 3.5: Com1 Properties Activating bootloader To activate bootloader: 1. Activate the OSD by pressing the hotkey sequence. Ensure the Config tab is selected. 2. Click the Invoke checkbox in the bottom-right corner of the screen. 3. Click the Call button. The screen closes and the LongView 1000R receiver bootloader OSD is displayed. The terminal menu is now available on the serial port.
Chapter 3: Operations Figure 3.6: Bootloader Menu: No Connected Device Figure 3.7: Active Bootloader Menu Bootloader features You can select several bootloader options using the terminal menu keyboard. Resetting the LongView 1000R receiver from the terminal menu Once bootloader is active, you can exit the menu and reset the device by typing 0.
14 LongView 1000 Installer/User Guide LongView 1000R receiver upgrade via XMODEM Option 1 allows you to program the bootloader or the application of the LongView 1000R receiver. The update file has to be sent via XMODEM from the terminal software after this option is chosen. The LongView 1000R receiver will verify that the transferred file is valid for the device after it has received the first six XMODEM blocks. If a wrong file is sent, the update is cancelled.
Chapter 3: Operations 15 Figure 3.9: OSD During XMODEM Update NOTE: Figure 3.9 will display during an XMODEM update via the serial console of the LongView 1000R receiver. The boot and application codes must be updated separately using the XMODEM. The percentage complete shows the amount for the file being transferred. Transmitter boot and application upgrade via XMODEM Option 2 allows you to program the boot and application of the connected transmitter.
16 LongView 1000 Installer/User Guide The OSD screen in Figure 3.11 will appear when a connected transmitter is being updated. Up to three files (boot, application and/or FPGA) can be sent to the transmitter. The update release notes will say which files are needed. Always update the boot code before the application. The percentage bar displays the percentage complete for a particular file. Figure 3.
Chapter 3: Operations 17 Displaying information about connected devices Type ? to display the System Information of the connected transmitter. Figure 3.13: Transmitter Information Screen Re-request Pod The Re-request Pod feature allows a user station to attempt to regain access to a device if the user station has no keyboard or mouse connected. When access is re-established to the target audio and serial, access to the device is also re-established.
18 LongView 1000 Installer/User Guide To enable the Re-request Pod feature: 1. Activate the OSD by pressing the hotkey sequence. Ensure the Config tab is selected. Figure 3.14: Configuration Menu (Re-request Pod Feature) 2. Click the Re-request Pod checkbox in the lower left-hand portion of the Configuration menu to enable the Re-request Pod feature (disabled by default). 3. Click Close.
19 A P P EN D IC ES Appendices Appendix A: Technical Specifications Table A.1: LongView 1000 Extender Product Specifications Extension Ports Number 1 Connectors RJ-45 switch interconnect User Ports Number PS/2: 1; USB: 1 (with two connectors); Serial: 1; VGA video: 1 Type PS/2, USB and VGA video Connectors 6-pin miniDIN, PS/2 keyboard and mouse; USB Type A, USB keyboard and mouse;15HDD female: VGA; 9-pin D-Shell, Serial; 3.5mm audio jacks, line out and mic Dimensions HxWxD 27 x 210 x 188 mm (1.
20 LongView 1000 Installer/User Guide Table A.
Appendices 21 Appendix B: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service. To resolve an issue: 1. Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined. 2. Check our web site at www.avocent.
22 LongView 1000 Installer/User Guide Appendix C: Troubleshooting Table C.1: Troubleshooting the LongView 1000R Receiver No power status light on LongView 1000R receiver Verify that the power supply is plugged in correctly. Ensure that the power cable from the Avocent-supplied power supply is securely plugged into the LongView 1000R receiver. No video on monitor attached to LongView 1000R receiver Verify that the monitor attached to the LongView 1000R receiver has power.
Appendices Table C.1: Troubleshooting the LongView 1000R Receiver (Continued) No audio from speakers attached to LongView 1000R receiver Ensure that the audio cable is securely plugged into the line out port of the server (should be color-coded green). Ensure that the speaker cable is securely plugged into the line out port of the LongView 1000R receiver. Retest the speakers by connecting them directly to the server. If they do not function correctly, replace them. Ensure speakers are powered.
24 LongView 1000 Installer/User Guide
USA Notification Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
LongView® 1000 For Technical Support: www.avocent.
