User's Manual

11
before using it. When fully charged, the Portable Device battery provides
approximately 12 hours of emergency call functionality.
When you press the Emergency Button:
1. The Portable Device calls the MobileHelp Response Center
When your Portable Device initiates a call to the MobileHelp Response
Center, you will hear a beep. After the beep, a steady green flashing
light will illuminate and flash at a steady pace indicating that your request
is being sent to the MobileHelp Response Center.
2. The MobileHelp Response Center will answer the call
A MobileHelp Personal Response Associate will speak to you through the
Portable Device’s built-in speaker. The MobileHelp Personal Response
Associate will hear you through your Portable Device’s microphone.
Note: Please allow approximately 1-2 minutes for your location to be
detected and your call is answered by a MobileHelp Response Associate.
A holster for the Portable Device is supplied for your convenience.
Please allow approximately 1-2 minutes for your location to be
dedected and your call is answered by a MobileHelp Response
Associate.
During the pilot program for your MobileHelp system, the system
will not be connected to a monitoring station. Therefore, should
you experience a health emergency during the pilot program, call
911.
Important Reminders