Troubleshooting guide

If – and please only if – you’ve already contacted us about a problem and we’ve agreed that you should
return a part to us at Prodata for investigation/repair then please proceed as follows:
• Pack it carefully to survive rough handling in transit and include no more parts than are requested. For
example, for anemometer repairs it is not usually necessary to include the wind cups which are more
easily damaged in transit;
• Be sure to include your name and address (most important – you’d be surprised by how often
people forget this!) AND a brief description of the problem AND a note of the purchase date (if still
thought to be under warranty);
• Send it by a signed-for service to ensure that the package can be tracked, eg in the UK
Address it to our sales office in Littleport at the address below. NB The official Davis warranty is an
RTB (return-to-base) warranty.As such, the customer is responsible for the cost of returns for service.
Address for returns
Prodata Weather Systems
Unit 6, Espace North Building
181 Wisbech Road
Littleport, Ely, Cambs CB6 1RA
United Kingdom
If you bought your weather station elsewhere
If you purchased a system from a different UK dealer then please contact them for in-warranty support.
For international users the support & service arrangements will vary according to the country in which you
purchased your Davis system.
Please remember that dealers can typically only support the version of the Davis station designed for sale in
their country. So, for example, only OV-specification wireless parts are readily available in the UK and EU;
the equivalent US wireless specification parts are simply not stocked;
Prodata Weather Systems Davis Weather Stations KB - Prodata Weather Systems - 1
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