Troubleshooting guide

Contacting support

Getting help

If you’re a customer of Prodata Weather Systems

First, PLEASE look for an answer in this knowledgebase to start with. There may well be a simple answer or

fix to your problem that’s described here. But if you can’t find a solution or if there seems to be a real

problem that needs a repair or replacement part then please read on:

If you have an in-warranty Vantage Vue station more than 4 weeks old:

Please contact the Davis UK Service Centre in Portsmouth for support by phone on 023 9262 3808. When

the service centre is busy you may need to leave a voicemail and they will call you back.

For all other in-warranty support requests

When you email us, please supply details of your system – ideally the date and invoice number of your

purchase – together with a short but clear description of the apparent problem and the name under which it

was bought. If you no longer have the invoice details then we need to know the Manufacturing Code (Mfg

Code) for your system, similar to a serial number. Another topic describes how to find the Mfg Code.

Regrettably we can only help our own customers with in-warranty support issues (unless you’re seeking

paid support or wish to buy Davis spares – we do carry have a wide range of Davis spares and accessories

for sale, which are available to all EU-based users.);

For all out-of-warranty service requests

Please contact us by email as above to purchase spares or for an estimate for a repair.

Returns to Prodata

get back to you promptly. Email is strongly preferred because it provides a trackable record of

the details of your support request and enables us to deliver a more effective support service.

Prodata Weather Systems Davis Weather Stations KB - Prodata Weather Systems - 1

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