Troubleshooting guide

WeatherlinkIP issues

Uploads to weatherlink.com are failing to occur

1. General points: In all cases of failed uploads there are always three points to check first:

• Reboot the console: If there has been a power or network outage then the WLIP logger may need to

reinitialise, which can only be done by power-cycling the console. Always try a console reboot as a

first step;

• Check that the mains adapter is connected, powered-up and working. The WLIP has a high power

requirement because of its need to drive an Ethernet network and internal console batteries typically

cannot provide sufficient power to run the IP logger. So, for reliable operation, a WLIP console must

be externally-powered, typically by means of the standard AC mains adapter. Using an IP logger is

the one configuration where we recommend not fitting console batteries because they can lead to

unpredictable operation in the event of a power outage. Backup power for the console is better

provided by plugging the mains adapter into a small PC UPS unit (eg an APC BE400-UK unit, for UK

users);

• Check that the green LED is flashing on the WLIP’s Ethernet socket. The pattern of flashes is actually

not very helpful as a diagnostic, but if the LED is either continuously on or off then something is

definitely amiss with the console power or the network connection;

2. Problems getting a brand new logger to perform a first upload

In most cases and provided the set-up instructions are followed carefully, uploads to weatherlink.com should

start happening quickly and automatically. If this fails to happen then there will usually be one of two

causes:

• The instructions have not been followed in the correct order. The commonest mistake is trying to

to the network – the correct order is connecting the logger fully first (including a connection out on to

This topic relates only to the 6555 WeatherlinkIP (WLIP) logger product, ie the logger with the

Ethernet interface that connects into a network rather than cabling directly to a PC. The

various issues covered below relate specifically to the WLIP logger and will not be relevant to

e.g. the USB or serial loggers.

Prodata Weather Systems Davis Weather Stations KB - Prodata Weather Systems - 1

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