Troubleshooting guide

• Incomplete or repetitive downloads: Downloads start OK but do not complete successfully.
Sometimes the program will repeatedly report that it’s downloading the same (or similar) large number
of records, but new data never appears in the archive database;
• Errors in downloaded data: Downloads do complete successfully, but problems with the
downloaded data subsequently become apparent. For example: attempts to use the Plot module
cause the Weatherlink program to crash; or whole blocks of data in the newly-downloaded records
appear to be missing when viewed in Browse mode, typically the date/time values may be present but
the rest of the record is not showing. (NB Note the reference to whole lines or blocks of data being
missing. If only data that depends on one sensor such as the temperature sensor is missing then this
is almost certainly a sensor fault and not a download issue.);
For all of these types of error, troubleshooting should proceed along the same course: First, check that
there is not some simple and easily-remedied cause; Second, if there’s still a problem then more in-depth
troubleshooting is needed. Please see the Simple causes and Detailed troubleshooting subtopics,
respectively.
Prodata Weather Systems Davis Weather Stations KB - Prodata Weather Systems - 1
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