Troubleshooting guide

Comms troubleshooting
• The logger is the USB type;
• There is a complete loss of communication between logger and computer, ie both real-time and
archive data cannot be accessed. If the problem is only with archive data (ie real-time or Bulletin data
is OK) then see the Archive Download Errors topic;
• This is not a brand new installation – if it is then see the New Installation topic for help;
• All of the ‘First steps for troubleshooting logger issues’ in the No logger communications’ topic have
been tried without success. Ensure that the expected number of beeps has been heard when
Rebooting the console;
• Obvious checks for cable integrity, loose cable/plug connections etc have already been made;
• This is a one-off issue and not a recurrence of previous similar breaks in communication. If it is a
recurrence of a problem that was previously fixed then it might be worth reviewing the notes on USB
interference, which is the most likely cause of recurrent problems;
Check baud rate
Check the baud rate setting on the console – it should be 19200 on standard Vue, VP2 and Envoy consoles.
See the console manual if you’re not sure how to do this. (This is only rarely the cause of any
communications problems but it’s so simple to check that it’s worth doing at an early stage of
troubleshooting.)
Check the logger mode
Not yet added.
IMPORTANT: This topic covers scenarios where all of the following is true:
Prodata Weather Systems Davis Weather Stations KB - Prodata Weather Systems - 1
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