Troubleshooting guide

As with many PC-related issues there are some simple-minded fixes that will often remedy many problems.

It is always worth trying these as a first port of call. If one of these fixes works and the problem is just a one-

off or only very occasional then it may well not be worth spending time on more extensive troubleshooting.

• Unplug the USB plug from the PC, wait eg 10-20 seconds and then replug. Wait a further 10-20

seconds before retrying the program;

• Close and reopen the program;

• Reboot the PC;

• Reboot the console, checking also that the logger is firmly seated;

If basic troubleshooting fails to help

If none of the four ‘First steps’ suggested above fully resolves the problem then more detailed

troubleshooting is required. Some other fault scenarios include the following:

• One-off total loss of communication – continue with the Comms troubleshooting topic;

• Repeated failure of communications: One of the steps above temporarily cures the issue, but the

fault tends to recur hours or days later. This is most likely caused by the USB port dropout issue –

refer to the USB dropout topic;

Prodata Weather Systems Davis Weather Stations KB - Prodata Weather Systems - 1

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