Troubleshooting guide

New installations
The notes here primarily deal with problems arising with installing the Weatherlink for Windows
program for use with USB loggers. Of course there are various other combinations of logger type and
computer/operating system that a limited number of users may be running – it may still be useful to review
the comments here together with the following pointers:
• Even if you’re planning to use other third-party software (e.g. Cumulus or Weather Display) routinely
on a Windows PC, it’s suggested that you still install the Weatherlink program as a first step – this is
the simplest way of checking that the logger is working correctly and gives access to certain settings
that other software may not provide;
• Users of Weatherlink for Mac should see the specific Mac topic;
• Users of the WeatherlinkIP logger should first get their logger uploading successfully to the
weatherlink.com network (as described in the notes with the logger). If any problems persist then
review the WeatherlinkIP topic.
IMPORTANT: The notes here focus on issues to do with faults during the installation process itself or a
complete inability to establish communications with the logger. If, for example, the problem is only to do
with archive downloads (ie real-time data can be seen OK) then see the archive download errors topic.
Basic checks
If a new installation is not working, the first remedy to try is simply to reboot the console and also the PC,
which will often fix simple faults.
Double-check also that the Baud rate on the console is definitely set to 19200. (The Baud rate must be
correctly set for all types of data logger, including USB and IP, because the underlying data stream across
all types of protocol is always a serial stream.) Exact instructions for checking the Baud rate will vary
according to whether you have a Vue or VP2 station, but the basic principle is to enter Setup mode on the
console and then the last setting in the Setup settings sequence is the Baud rate. (NB The Baud rate setting
is only visible when the logger is both present and correctly installed in the console.) A shortcut to seeing
This topic covers problems encountered when setting up a new Davis Weatherlink logger for
the first time, but may also be relevant if your logger installation has previously been working
OK and you have attempted, but unsuccessfully, to update the Weatherlink software. If,
however, this is an existing and working installation that has now developed a problem then
review the Weatherlink logger main topic for help with specific fault symptoms.
Prodata Weather Systems Davis Weather Stations KB - Prodata Weather Systems - 1
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