Troubleshooting guide

Table of Contents
General – please read ................................................................................................................................ 2
How to use Help...................................................................................................................................... 3
Common issues and fixes ....................................................................................................................... 5
Contacting support.................................................................................................................................. 6
Find Product No & Mfg Code................................................................................................................... 8
External links ........................................................................................................................................ 11
Glossary ............................................................................................................................................... 12
Vue and VP2 consoles ............................................................................................................................. 13
Rebooting the console .......................................................................................................................... 14
Console seems dead or unresponsive................................................................................................... 16
Console ‘Low battery’ warnings............................................................................................................. 17
Outside data missing............................................................................................................................. 18
Pressure reading problems ................................................................................................................... 20
Wireless diagnostic screens.................................................................................................................. 21
Setting transmitter channels.................................................................................................................. 22
Vue and VP2 ISS/Sensors ........................................................................................................................ 23
Temperature/Humidity Sensors ............................................................................................................. 24
T/H Sensor – General ...................................................................................................................... 25
Station ‘Low battery’ warnings............................................................................................................... 27
SIM board faults.................................................................................................................................... 29
VP2 Supplementary Transmitters............................................................................................................ 30
Wireless Repeaters............................................................................................................................... 31
Weatherlink logger ................................................................................................................................... 32
New installations ................................................................................................................................... 34
No logger communications .................................................................................................................... 38
Comms troubleshooting ................................................................................................................... 40
USB Dropout Overview .................................................................................................................... 41
USB Interference ............................................................................................................................. 43
Archive download errors........................................................................................................................ 46
Simple causes of archive errors ....................................................................................................... 48
Detailed troubleshooting .................................................................................................................. 49
Logger compatibility (‘Green Dot’) ......................................................................................................... 54
Weatherlink for Mac .............................................................................................................................. 56
WeatherlinkIP issues............................................................................................................................. 58
WeatherlinkIP configuration by local software .................................................................................. 61
Setting the communications port ........................................................................................................... 67