Troubleshooting guide

• The communication port uses a non-standard device name - WeatherLink

recognizes serial ports named COM1 through COM10 only. To use a modem,

specify the underlying COM port on your PC. To find out which port the

modem’s connected to, display Windows’ System Properties > Device Man-

ager > “modem name” Properties > Modem > Port, and check the listed

“modem name” is the modem name you installed.

• Your serial port is defective.

• The loopback connector or the WeatherLink adapter plug is bad.

Program Problems

V The barometer graph on the Bulletin does not “fill in” completely.

When you first load the bulletin, the barometer graph will only fill in completely

when you have data in your database for the last six hours. Make sure of the fol-

lowing:

• There is data in your database for the span of the barometer graph.

• The time and date of the stored barometer data is correct in your database.

• The time and date on the PC is correct.

• The time and date on the weather station are correct.

•In the Station Configuration dialog box, set the Download archive data

when Bulletin or Summary is started drop down box to Always or to Con-

firm each time.

V No wind direction reading (or dashes instead of a reading) appears in my database.

Be aware that if there is no wind speed when the direction is being sampled,

wind direction is not recorded. During intervals with very little wind speed, no

direction may be recorded.

Note: Since high wind speed is sampled more often, it is possible to have a high wind speed

but no wind speed or direction.

V WeatherLink says “No new data to download” but I know there’s data there. What can I

do?

The Vantage Pro2 system is smart enough to send only data it hasn’t already sent

to the computer. So, when you initiate a new download, the program will

retrieve the first record after the last record shown in the WeatherLink’s Browse

Window. Older data is stored in the logger as a backup. To see how many of

these backup records are stored in the logger, create a new station and download

the data into this new database. Because there are no records stored in the station

you just created, WeatherLink will download everything it has stored.