Troubleshooting guide

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Troubleshooting Guide
The following section answers some of the most commonly asked questions
about WeatherLink. Please consult this guide and the on-line help files before
contacting Technical Support.
Contacting Davis Technical Support
Phone Support:
[phone] – Monday – Friday, 7:00 a.m. – 5:30 p.m. Pacific Time.
[phone] – Technical Support Fax.
E-mail Support:
[e-mail] – Technical Support e-mail.
[e-mail] – General e-mail.
www.davisnet.com – Davis Instruments’ website. Includes Weather support
information.
Communications Problems
V Why can’t WeatherLink communicate with the data logger and station?
If you are having trouble establishing communication between the weather sta-
tion and WeatherLink, start by checking the console's own diagnostics. Remove
all power to the console and restart it by restoring power (with the data logger
still attached).
Note: The data logger uses non-volatile memory, so any previously recorded data is still stored.
However, put the console in Setup Mode (by pressing and holding DONE, then pressing
the down arrow(-)) before removing power, so that no damage to the data logger occurs.
• Three beeps emit from the console, each of which occurs when the weather
station passes one of its diagnostic tests. Each beep follows the previous after
about one second. The first beep notes that the processor is running. The sec-
ond beep emits when the data logger is detected (if installed) and the third
beeps for the display. If using a Weather Envoy, two beeps emit when it passes
the first two diagnostic tests.
Note: If you do not hear one or more of these beeps, contact Davis Instruments. Only two
beeps emit if the data logger is not installed.